This feature provides a way to manually migrate a single customer account from one Service Node to another.
CAUTION: This feature should be used only under the direction of Linksys One Technical support.
To change the account information of your customer:
1.Click the VAR View > SN Account tab.
2.Type a new Service Provider ID, Customer Number, and Password.
3.Click Commit and Restart. Your system will reset which may affect your applications and services.
To test your customer’s account, click Test. A window will open and display the results of the test.
Viewing Device Snapshots
The Services Router collects logs of the network and device status. In the event you need to contact Linksys One support to troubleshoot a problem, the support engineer may ask you to send them these logs for debugging purposes. Here’s how you do that:
1.Click the VAR View > Device Snapshots tab.
2.Choose the IP address for the device from the Send Snapshot drop down box.
3.Type the
4.Click Send.
Linksys One Communications Solution
9
Chapter
104 | Chapter 9: Using the VAR View Screens |
| Viewing Device Snapshots |
