Getting Online Help | Cisco Systems 2.1 instruction

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Chapter

Linksys One Communications Solution

After successful login, the main screen appears.

Getting Online Help

For the Phone application, each page in the Linksys One Portal includes a Help button that provides quick answers to questions you may have about entering information on the associated page. Simply click the Help button to display help for that page.

Chapter 2: Using the Linksys One Portal	5
Accessing the Linksys One Portal

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Cisco Systems 2.1 manual Getting Online Help, After successful login, the main screen appears

Contents

Release Page Contents Viewing the Surveillance Application Viewing Linksys One-Ready Devices 121 Using the VAR View Screens 100Using the Support View Screens 106 Managing Data Devices Viewing Site Status 128 Appendix a Where Can I Find More Information? 132How to Access the Linksys Partner Connection Portal About this Guide Welcome to Linksys OneWelcome VARs Welcome to Linksys One Understanding the Linksys One Portal Using the Linksys One Portal Accessing the Linksys One Portal Where are Passwords Set? Getting Online Help After successful login, the main screen appears Configuring Your System Voicemail Boxes section on Screen. Refer to Configuring Site Settings section onScreen. Refer to Configuring FXS Devices section on Refer to Managing Admin Accounts section on Viewing Account Information Viewing Services Router InformationViewing System Information Viewing Brand Information Managing Accounts Resetting User Passwords Chapter Managing Admin Accounts Click Accounts Manage System Passwords Managing System PasswordsAdmin level and above To reset a system or voicemail box password How do I change a setting? Using the Phone Application Navigating with the Tab Index When do my changes take effect?Finding Your Way Home Online Help Understanding Visual Cues on the Phone Application Screens Viewing and Configuring Trunks Setting Install Time Configuration IP Trunks Label for each FXO device and assign trunks to ports Configuring FXO DevicesTo change Tx and Rx Gain settings Transmit or receive gain value FXO Device Location Fields Configuring FXS Devices Field Description Viewing Phone Devices Devices screen Field Description Viewing Application Device StatusButton and selecting Delete Specify its location Defining Groups Clid Select the number of buttons to allocate to each users Role is an extension that is Defining Roles Screen Field Description Chapter Defining Dialing Patterns Site Clid Label Clid label for the site Field Description Configuring Site Settings Number, and enter comments about the site Setting Site Options Select music on Trunk is 9, then the number to enter would be Defining Auto Attendant Hours Chapter Defining Auto Attendant Days Days Configuring Email Chapter Use Email Click Send Test Email To Managing UsersAssigning Names to Users To send a test email First Name To unlist a number from the AA and phone directories Assigning Users to Groups Assigning Users to Roles Roles are defined in the Install Define Roles screen Chapter Assigning Permissions to Users Private Clid Personal Voicemail applies to did and non-DID numbers Allow Offsite Calls Assigning SNR to UsersAuto-Answer Pages Pages checkbox Chapter Column Chapter Assigning Assistants to Users Chapter Forwarding Calls Call Forward Busy or No Assigning Trunks to Users Chapter Extension To assign a non-DID trunk to a user To assign a did trunk to an Assigned Trunk/ExtensionExtension slot Number only Assigning Devices Locate a device that you want to change Changing Individual User Settings and TemplatesWhen moving devices To change device assignments using the move icon Changing User Settings Icon Field or Button Description Unanswered calls to one of the following destinations Voicemail Box Option Action Forwarding Voicemail to E-mail Configuring SNR Target Enable Available on the user’s phone Changing User Templates SNR Feature Function Using Move Icons Using Direction Icons Configuring and Viewing Call Target Information Viewing Group Information Viewing Role Information Defining System Voicemail Boxes When a voicemail message arrives, a notification e-mail Assigning Inbound Trunks to Call Targets Trunks screen Field Description Configuring Call Forward Options Forwards screen Field Description VM Group/Role. Busy or unanswered calls are forwarded to Viewing System Information To change the Call Forward Busy or No Answer settings Will Ring Icons Viewing the Surveillance Application Viewing the Surveillance Application Adding a Camera to the Administration Interface Click Add. The camera is added to My Cameras Removing a Camera from the Administration Interface To Access the Camera Software Software Click a camera Viewing the Status of Data Devices Managing Data Devices Pinging a Data Device Adding DNS Names for Static IP Devices Allowing Access to Network Services Port Description Exposing a Network Device as a DMZ Host Using the Services Router Advanced Interface Chapter Changing the Services Router Connectivity Settings Using the VAR View Screens Click the StaticIP button Viewing the Maintenance StatusClick the PPPoE button. Enter a username and password Maintenance Services Router Completed Last Changing a Service Node Account Backing up and Restoring your Services Router Viewing Device Snapshots Configuring Wireless Using the Support View Screens Changing a Service Node Account Backing Up and Restoring Your CPE Configuration Window Viewing Provisioning SettingsInstall Date and time 110 Using the Support View Screens Viewing Device Snapshots Click Snapshots To view device snapshots Changing the Services Router Connectivity Settings Option may cause a system failure. Only Viewing VPN Status Displaying Services Router Information Viewing the IP Address and MAC Address Cleaning User Information from the Services Router Router Restarting the Services Router 118 Linksys One Communications Solution Restarting All Phones Re-imaging the CPE Viewing Phone Device Data Displaying Devices Viewing Linksys One-Ready Devices 122 Viewing Linksys One-Ready Devices Displaying Devices Device Information Description Device Info ScreenInformation is defined as follows Device Commands Showing Details Showing Syslogs Click on the tab to view the syslogs for the device To view the syslogs for a deviceDevice, if syslogs exist WAN Status Viewing Site Status Color Description Device StatusWAN status icon is color-coded as follows 130 Viewing Site Status Device Status SVR Download Status VPN Status Design Guide Where Can I Find More Information?Linksys One Documents Linksys One HSP Software Upgrade SN-XA InstallationService Node Administration OSS/BSS Guide RecoverRestore Guide Security Guide Premises CPE Installation GuideLinksys One Customer Phone User Guide Linksys One Ready Documents Linksys Partner Connection Portal How to Become a Linksys Connected PartnerHow to Access the Linksys Partner Connection Portal Linksys One Contact Information Troubleshooting Installation Troubleshooting How do I determine the IP address for the WAN port? Troubleshooting the Services RouterServices Router will not power up WAN is up and running Reboots to load a new imageHow do I verify if the WAN is running? Observe the WAN status CPE alarms, but no alarm e-mails are received SVR3000 or SVR3500 Services Router is hot to the touchSVR3000 or SVR3500 Services Router’s cooling fans are noisy My Voice Gateway doesn’t detect a dial tone. What can I do? Troubleshooting the Voice GatewayHow do I determine what the Voice Gateway is doing? How can I restart the Voice Gateway? How do I restore defaults? When will the Internet access be restored?Fully functional, so why aren’t they found? Why is the reset button on my switch not working? 146 Appendix C Troubleshooting Connected Devices Numerics Index 148 149 Release