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Appendix C:
Troubleshooting Connected Devices
Linksys One Communications Solution
Appendix
CTroubleshooting Connected Devices
During a long power failure, the Services Router lost power because the UPS ran out of
capacity. The power failure is now over but the computer is not able to access the Internet.
When will the Internet access be restored?
Your computer will be able to access the Internet as soon as the DHCP server on the Services
Router makes an IP address available to your computer and provides a route to the Internet.
Some devices connected either directly to a port on the Services Router or to the phone’s
switch port do not appear in the Services Router’s Data Devices screen. The devices are
fully functional, so why aren’t they found?
The Services Router only reports its DHCP clients in the Data Devices screen. Thus, if you’ve
manually configured a static address on a device, it will not be reported by the Services
Router.
Why is the reset button on my switch not working?
The reset button has two functions, reboot and restore defaults. To reboot the switch you can
hold the reset button for 5 seconds. To restore defaults hold the reset button for 15 seconds.
How do I restore defaults?
You can reset the switch via the Linksys One Portal screens. Open up the Linksys One Portal
screen and click on the L1 Devices Tab. Locate the switch you want to restore defaults on and
select it. Now you can click Restore, and then click reboot. If you can’t get to the Linksys One
Portal screen, you can also hold in the Reset button for 15 seconds.
How do I configure the Linksys One Ready device?
Open up the Linksys One Portal screen. Then click the L1 Devices tab. Locate your device
and select it. Click Show Details. A new Tab will appear with your device name. Click on
that Tab and you can configure the device on that screen. You can also go directly to the
device via the IP address in a Web Browser. Refer to the documentation supplied with the
Linksys One Ready device for more details.