When will the Internet access be restored? | Cisco Systems 2.1

Appendix

	Linksys One Communications Solution
C	Troubleshooting Connected Devices
	During a long power failure, the Services Router lost power because the UPS ran out of
	capacity. The power failure is now over but the computer is not able to access the Internet.
	When will the Internet access be restored?
	Your computer will be able to access the Internet as soon as the DHCP server on the Services
	Router makes an IP address available to your computer and provides a route to the Internet.
	Some devices connected either directly to a port on the Services Router or to the phone’s
	switch port do not appear in the Services Router’s Data Devices screen. The devices are
	fully functional, so why aren’t they found?
	The Services Router only reports its DHCP clients in the Data Devices screen. Thus, if you’ve
	manually configured a static address on a device, it will not be reported by the Services
	Router.
	Why is the reset button on my switch not working?
	The reset button has two functions, reboot and restore defaults. To reboot the switch you can
	hold the reset button for 5 seconds. To restore defaults hold the reset button for 15 seconds.
	How do I restore defaults?
	You can reset the switch via the Linksys One Portal screens. Open up the Linksys One Portal
	screen and click on the L1 Devices Tab. Locate the switch you want to restore defaults on and
	select it. Now you can click Restore, and then click reboot. If you can’t get to the Linksys One
	Portal screen, you can also hold in the Reset button for 15 seconds.
	How do I configure the Linksys One Ready device?
	Open up the Linksys One Portal screen. Then click the L1 Devices tab. Locate your device
	and select it. Click Show Details. A new Tab will appear with your device name. Click on
	that Tab and you can configure the device on that screen. You can also go directly to the
	device via the IP address in a Web Browser. Refer to the documentation supplied with the
	Linksys One Ready device for more details.

Appendix C:	145
Troubleshooting Connected Devices

Image 151

Cisco Systems 2.1 manual When will the Internet access be restored?, Fully functional, so why aren’t they found?, Router

Contents

Release Page Contents Viewing the Surveillance Application Viewing Linksys One-Ready Devices 121 Using the VAR View Screens 100Using the Support View Screens 106 Managing Data Devices How to Access the Linksys Partner Connection Portal Appendix a Where Can I Find More Information? 132Viewing Site Status 128 Welcome VARs Welcome to Linksys OneAbout this Guide Welcome to Linksys One Understanding the Linksys One Portal Using the Linksys One Portal Accessing the Linksys One Portal Where are Passwords Set? Getting Online Help After successful login, the main screen appears Configuring Your System Voicemail Boxes section on Screen. Refer to Configuring Site Settings section onScreen. Refer to Configuring FXS Devices section on Refer to Managing Admin Accounts section on Viewing Account Information Viewing Services Router InformationViewing System Information Viewing Brand Information Managing Accounts Resetting User Passwords Chapter Managing Admin Accounts Click Accounts Manage System Passwords Managing System PasswordsAdmin level and above To reset a system or voicemail box password How do I change a setting? Using the Phone Application Navigating with the Tab Index When do my changes take effect?Finding Your Way Home Online Help Understanding Visual Cues on the Phone Application Screens Viewing and Configuring Trunks Setting Install Time Configuration IP Trunks Label for each FXO device and assign trunks to ports Configuring FXO DevicesTo change Tx and Rx Gain settings Transmit or receive gain value FXO Device Location Fields Configuring FXS Devices Field Description Viewing Phone Devices Button and selecting Delete Viewing Application Device StatusDevices screen Field Description Specify its location Defining Groups Clid Select the number of buttons to allocate to each users Role is an extension that is Defining Roles Screen Field Description Chapter Defining Dialing Patterns Site Clid Label Clid label for the site Field Description Configuring Site Settings Number, and enter comments about the site Setting Site Options Select music on Trunk is 9, then the number to enter would be Defining Auto Attendant Hours Chapter Defining Auto Attendant Days Days Configuring Email Chapter Use Email Click Send Test Email To Managing UsersAssigning Names to Users To send a test email First Name To unlist a number from the AA and phone directories Assigning Users to Groups Assigning Users to Roles Roles are defined in the Install Define Roles screen Chapter Assigning Permissions to Users Private Clid Personal Voicemail applies to did and non-DID numbers Allow Offsite Calls Assigning SNR to UsersAuto-Answer Pages Pages checkbox Chapter Column Chapter Assigning Assistants to Users Chapter Forwarding Calls Call Forward Busy or No Assigning Trunks to Users Chapter Extension To assign a non-DID trunk to a user To assign a did trunk to an Assigned Trunk/ExtensionExtension slot Number only Assigning Devices Locate a device that you want to change Changing Individual User Settings and TemplatesWhen moving devices To change device assignments using the move icon Changing User Settings Icon Field or Button Description Unanswered calls to one of the following destinations Voicemail Box Option Action Forwarding Voicemail to E-mail Configuring SNR Target Enable Available on the user’s phone Changing User Templates SNR Feature Function Using Move Icons Using Direction Icons Configuring and Viewing Call Target Information Viewing Group Information Viewing Role Information Defining System Voicemail Boxes When a voicemail message arrives, a notification e-mail Assigning Inbound Trunks to Call Targets Trunks screen Field Description Configuring Call Forward Options Forwards screen Field Description VM Group/Role. Busy or unanswered calls are forwarded to Viewing System Information To change the Call Forward Busy or No Answer settings Will Ring Icons Viewing the Surveillance Application Viewing the Surveillance Application Adding a Camera to the Administration Interface Click Add. The camera is added to My Cameras Removing a Camera from the Administration Interface To Access the Camera Software Software Click a camera Viewing the Status of Data Devices Managing Data Devices Pinging a Data Device Adding DNS Names for Static IP Devices Allowing Access to Network Services Port Description Exposing a Network Device as a DMZ Host Using the Services Router Advanced Interface Chapter Changing the Services Router Connectivity Settings Using the VAR View Screens Click the PPPoE button. Enter a username and password Viewing the Maintenance StatusClick the StaticIP button Maintenance Services Router Completed Last Changing a Service Node Account Backing up and Restoring your Services Router Viewing Device Snapshots Configuring Wireless Using the Support View Screens Changing a Service Node Account Backing Up and Restoring Your CPE Configuration Window Viewing Provisioning SettingsInstall Date and time 110 Using the Support View Screens Viewing Device Snapshots Click Snapshots To view device snapshots Changing the Services Router Connectivity Settings Option may cause a system failure. Only Viewing VPN Status Displaying Services Router Information Viewing the IP Address and MAC Address Cleaning User Information from the Services Router Router Restarting the Services Router 118 Linksys One Communications Solution Restarting All Phones Re-imaging the CPE Viewing Phone Device Data Displaying Devices Viewing Linksys One-Ready Devices 122 Viewing Linksys One-Ready Devices Displaying Devices Information is defined as follows Device Info ScreenDevice Information Description Device Commands Showing Details Showing Syslogs Device, if syslogs exist To view the syslogs for a deviceClick on the tab to view the syslogs for the device WAN Status Viewing Site Status WAN status icon is color-coded as follows Device StatusColor Description 130 Viewing Site Status Device Status SVR Download Status VPN Status Design Guide Where Can I Find More Information?Linksys One Documents Linksys One HSP Software Upgrade SN-XA InstallationService Node Administration OSS/BSS Guide RecoverRestore Guide Security Guide Premises CPE Installation GuideLinksys One Customer Phone User Guide Linksys One Ready Documents How to Access the Linksys Partner Connection Portal How to Become a Linksys Connected PartnerLinksys Partner Connection Portal Linksys One Contact Information Troubleshooting Installation Troubleshooting Services Router will not power up Troubleshooting the Services RouterHow do I determine the IP address for the WAN port? WAN is up and running Reboots to load a new imageHow do I verify if the WAN is running? Observe the WAN status SVR3000 or SVR3500 Services Router’s cooling fans are noisy SVR3000 or SVR3500 Services Router is hot to the touchCPE alarms, but no alarm e-mails are received How do I determine what the Voice Gateway is doing? Troubleshooting the Voice GatewayMy Voice Gateway doesn’t detect a dial tone. What can I do? How can I restart the Voice Gateway? How do I restore defaults? When will the Internet access be restored?Fully functional, so why aren’t they found? Why is the reset button on my switch not working? 146 Appendix C Troubleshooting Connected Devices Numerics Index 148 149 Release