Troubleshooting the Services Router | Cisco Systems 2.1 instruction

1.Power-cycle your cable modem/DSL modem to restart its DHCP server.

2.Connect a Cat5 cable from the cable modem to the WAN W1 port of the Services Router.

3.Power-cycle the Services Router to perform a new DHCP request and initiate the initial handshake with the upstream Service Node.

My ISP’s Internet device does not act as a DHCP server so how do I configure a static IP address on the Services Router?

See “Administering the Service Router” section in the CPE Administration Guide.

Troubleshooting the Services Router

The Services Router is the heart of your Linksys One voice and data solution. Your network and phones will not function until the Services Router is fully operational.

The Services Router will not power up.

•Verify that the power cord is plugged in to the Services Router.

•Verify that there is power to the outlet.

•Verify that the USB key is plugged in to the Services Router (SVR3000 only).

•Replace (RMA) the Services Router.

How do I determine the software status and software version running on the Services Router?

To find out the status and version of software running on the Services Router, open the Support page on your Linksys One web portal and click the Info tab. You can also find out the software version by pressing the Tasks > Support menu on any phone on the Linksys One network.

How do I determine the IP address for the WAN port?

To find out the IP address for the WAN port on the Services Router, open the Support page on your Linksys One web portal and click the Info tab. You can also find out the IP address by pressing the Tasks > Support > Next menu on any phone on the Linksys One network.

Linksys One Communications Solution

C

Appendix

140	Appendix C:
	Troubleshooting the Services Router

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Cisco Systems 2.1 manual Troubleshooting the Services Router, Services Router will not power up

Contents

Release Page Contents Viewing the Surveillance Application Managing Data Devices Using the VAR View Screens 100Using the Support View Screens 106 Viewing Linksys One-Ready Devices 121 Viewing Site Status 128 Appendix a Where Can I Find More Information? 132How to Access the Linksys Partner Connection Portal About this Guide Welcome to Linksys OneWelcome VARs Welcome to Linksys One Using the Linksys One Portal Understanding the Linksys One Portal Where are Passwords Set? Accessing the Linksys One Portal After successful login, the main screen appears Getting Online Help Configuring Your System Refer to Managing Admin Accounts section on Screen. Refer to Configuring Site Settings section onScreen. Refer to Configuring FXS Devices section on Voicemail Boxes section on Viewing Brand Information Viewing Services Router InformationViewing System Information Viewing Account Information Resetting User Passwords Managing Accounts Managing Admin Accounts Chapter To reset a system or voicemail box password Managing System PasswordsAdmin level and above Click Accounts Manage System Passwords Using the Phone Application How do I change a setting? Online Help When do my changes take effect?Finding Your Way Home Navigating with the Tab Index Understanding Visual Cues on the Phone Application Screens Setting Install Time Configuration Viewing and Configuring Trunks IP Trunks Transmit or receive gain value Configuring FXO DevicesTo change Tx and Rx Gain settings Label for each FXO device and assign trunks to ports FXO Device Location Fields Configuring FXS Devices Viewing Phone Devices Field Description Devices screen Field Description Viewing Application Device StatusButton and selecting Delete Specify its location Defining Groups Clid Select the number of buttons to allocate to each users Defining Roles Role is an extension that is Screen Field Description Chapter Defining Dialing Patterns Site Clid Label Clid label for the site Field Description Configuring Site Settings Setting Site Options Number, and enter comments about the site Select music on Trunk is 9, then the number to enter would be Defining Auto Attendant Hours Chapter Defining Auto Attendant Days Days Configuring Email Chapter Use Email To send a test email Managing UsersAssigning Names to Users Click Send Test Email To First Name Assigning Users to Groups To unlist a number from the AA and phone directories Assigning Users to Roles Roles are defined in the Install Define Roles screen Chapter Assigning Permissions to Users Personal Voicemail applies to did and non-DID numbers Private Clid Pages checkbox Assigning SNR to UsersAuto-Answer Pages Allow Offsite Calls Chapter Column Chapter Assigning Assistants to Users Chapter Forwarding Calls Call Forward Busy or No Assigning Trunks to Users Chapter Extension Number only To assign a did trunk to an Assigned Trunk/ExtensionExtension slot To assign a non-DID trunk to a user Assigning Devices To change device assignments using the move icon Changing Individual User Settings and TemplatesWhen moving devices Locate a device that you want to change Changing User Settings Icon Field or Button Description Unanswered calls to one of the following destinations Forwarding Voicemail to E-mail Voicemail Box Option Action Configuring SNR Enable Target Changing User Templates Available on the user’s phone SNR Using Move Icons Feature Function Using Direction Icons Configuring and Viewing Call Target Information Viewing Group Information Viewing Role Information Defining System Voicemail Boxes When a voicemail message arrives, a notification e-mail Assigning Inbound Trunks to Call Targets Trunks screen Field Description Configuring Call Forward Options Forwards screen Field Description VM Group/Role. Busy or unanswered calls are forwarded to To change the Call Forward Busy or No Answer settings Viewing System Information Will Ring Icons Viewing the Surveillance Application Viewing the Surveillance Application Adding a Camera to the Administration Interface Removing a Camera from the Administration Interface Click Add. The camera is added to My Cameras To Access the Camera Software Click a camera Software Managing Data Devices Viewing the Status of Data Devices Adding DNS Names for Static IP Devices Pinging a Data Device Allowing Access to Network Services Port Description Using the Services Router Advanced Interface Exposing a Network Device as a DMZ Host Chapter Using the VAR View Screens Changing the Services Router Connectivity Settings Click the StaticIP button Viewing the Maintenance StatusClick the PPPoE button. Enter a username and password Maintenance Services Router Completed Last Backing up and Restoring your Services Router Changing a Service Node Account Viewing Device Snapshots Configuring Wireless Using the Support View Screens Changing a Service Node Account Backing Up and Restoring Your CPE Configuration Date and time Viewing Provisioning SettingsInstall Window 110 Using the Support View Screens Viewing Device Snapshots To view device snapshots Click Snapshots Changing the Services Router Connectivity Settings Option may cause a system failure. Only Viewing VPN Status Displaying Services Router Information Cleaning User Information from the Services Router Viewing the IP Address and MAC Address Restarting the Services Router Router 118 Linksys One Communications Solution Re-imaging the CPE Restarting All Phones Viewing Phone Device Data Viewing Linksys One-Ready Devices Displaying Devices 122 Viewing Linksys One-Ready Devices Displaying Devices Device Information Description Device Info ScreenInformation is defined as follows Device Commands Showing Details Showing Syslogs Click on the tab to view the syslogs for the device To view the syslogs for a deviceDevice, if syslogs exist Viewing Site Status WAN Status Color Description Device StatusWAN status icon is color-coded as follows 130 Viewing Site Status Device Status VPN Status SVR Download Status Linksys One HSP Where Can I Find More Information?Linksys One Documents Design Guide Administration SN-XA InstallationService Node Software Upgrade Security Guide RecoverRestore Guide OSS/BSS Guide Customer Installation GuideLinksys One Premises CPE Linksys One Ready Documents Phone User Guide Linksys Partner Connection Portal How to Become a Linksys Connected PartnerHow to Access the Linksys Partner Connection Portal Linksys One Contact Information Troubleshooting Troubleshooting Installation How do I determine the IP address for the WAN port? Troubleshooting the Services RouterServices Router will not power up Observe the WAN status Reboots to load a new imageHow do I verify if the WAN is running? WAN is up and running CPE alarms, but no alarm e-mails are received SVR3000 or SVR3500 Services Router is hot to the touchSVR3000 or SVR3500 Services Router’s cooling fans are noisy My Voice Gateway doesn’t detect a dial tone. What can I do? Troubleshooting the Voice GatewayHow do I determine what the Voice Gateway is doing? How can I restart the Voice Gateway? Why is the reset button on my switch not working? When will the Internet access be restored?Fully functional, so why aren’t they found? How do I restore defaults? 146 Appendix C Troubleshooting Connected Devices Index Numerics 148 149 Release