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Appendix C:
Troubleshooting the Voice Gateway
Linksys One Communications Solution
Appendix
CTroubleshooting the Voice Gateway
How do I determine what the Voice Gateway is doing?
View the Voice Gateway’s LEDs in order to determine its status:
My Voice Gateway doesn’t detect a dial tone. What can I do?
To check the dial tone, you can connect an analog phone directly to the line and go off-
hook. If the VGA still does not detect a dial tone, verify the following:
• The phone line may have been disconnected from the Voice Gateway. Reconnect the
phone line.
• The phone line may be out-of-service or there may be a problem with the PSTN
network. Try calling the number from another phone to verify that it is in service.
How can I test the Voice Gateway to verify that it’s properly routing emergency services
calls?
Use an FXO line emulator to emulate the Central Office’s functionality in order to verify that
emergency services calls are properly routed. If emergency services calls are not routed over
the FXO line, contact your Service Node provider to gather logs and then contact your local
PSTN to ensure service is available.
If you do not have an FXO emulator, do the following:
SYSTEM LED Green when operational; red when booting or faulty.
LINE LED Green when the VGA2000 is connected to the public telephone
network and the line is available. Flashing green when the line is in
use. Red when the line is not registered with the Services Router.
PHONE LED Green when the port is available; flashing green when the port is in
use. Red when an intercom or phone line is not registered with the
Services Router.
LAN LED Green/green flash when the VGA2000 is connected to the Ser vices
Router. RED when there is no LAN connection available.