Appendix
C
144 Appendix C:
Troubleshooting the Voice Gateway
Linksys One Communications Solution
1. Contact your local emergency services agency and tell them that you want to test a
emergency call.
2. When allowed by your local emergency services calls agency, dial the emergency
number, remain on the line and speak to the operator.
3. Say the following to the operator; “This is a test call only, there is no emergency.”
4. Verify with the operator that the correct physical address is reported by the system.
How can I restart the Voice Gateway?
You can reboot it or power-cycle it. To reboot, do the following:
1. Open the Support page on your Linksys One web portal.
2. Click Devices.
3. In the list of devices, find the voice gateway that you want to restart.
4. Click Reboot. The voice gateway will immediately restart.
How do I determine the status/version of software running on the Voice Gateway?
To find out the version of software running on the Voice Gateway, open the Support page on
your Linksys One web Portal and click the Devices tab. The software version number is
displayed in the version column.
IMPORTANT: Do not call an emergency
number without the approval of your
local emergency services calls agency.
They may be experiencing a high
volume of emergency traffic and not
able to receive a test call.