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Appendix C:
Troubleshooting the Services Router
Linksys One Communications Solution
Appendix
CHow do I verify if the WAN is running?
Press the Tasks > Support > Next menu on any phone on the Linksys One network and
observe the WAN status.
When does data start flowing to devices through the Services Router after a reboot? How
long will it take before computers attached behind phones can use the Internet again?
The Services Router is ready for data traffic when the SYSTEM LED is solid green. Although
the Services Router supports data traffic while downloading a new image; however, the data
traffic is briefly interrupted once the image download is complete and the Services Router
reboots to load a new image.
Devices connected to my Services Router cannot access the Internet, should I reset it?
No, don’t reset your Services Router yet. First verify that the Internet connection to the W1
WAN is up and running.
The Services Router appears normal, the computer was accessing the Internet, now it’s
not. I’ve used Windows to repair the interface and it succeeded.
Assuming that your Internet connection tests okay, verify that:
• Your ISP’s DNS is functioning as expected.
- Connect a computer directly to the Ethernet port on the broadband access
device where the W1 port of the Services Router is normally connected.
- Acquire a new IP address using either DHCP or configure manually.
- Verify that you can ping a known server such as the www.linksys.com site.
Failure at this point could allow you to rule out the Services Router as a cause.
• Your ISP’s gateway is functioning as expected.
- Connect a computer directly to the Ethernet port on the broadband access
device where the W1 port of the Services Router is normally connected.
- Acquire a new IP address using either DHCP or configure manually.
- Verify that you can ping a known IP address. Failure at this point could allow
you to rule out the Services Router as a cause.