Appendix
Linksys One Communications Solution
C | How do I verify if the WAN is running? |
| |
| Press the Tasks > Support > Next menu on any phone on the Linksys One network and |
| observe the WAN status. |
| When does data start flowing to devices through the Services Router after a reboot? How |
| long will it take before computers attached behind phones can use the Internet again? |
| The Services Router is ready for data traffic when the SYSTEM LED is solid green. Although |
| the Services Router supports data traffic while downloading a new image; however, the data |
| traffic is briefly interrupted once the image download is complete and the Services Router |
| reboots to load a new image. |
| Devices connected to my Services Router cannot access the Internet, should I reset it? |
| No, don’t reset your Services Router yet. First verify that the Internet connection to the W1 |
| WAN is up and running. |
| The Services Router appears normal, the computer was accessing the Internet, now it’s |
| not. I’ve used Windows to repair the interface and it succeeded. |
| Assuming that your Internet connection tests okay, verify that: |
•Your ISP’s DNS is functioning as expected.
-Connect a computer directly to the Ethernet port on the broadband access device where the W1 port of the Services Router is normally connected.
-Acquire a new IP address using either DHCP or configure manually.
-Verify that you can ping a known server such as the www.linksys.com site. Failure at this point could allow you to rule out the Services Router as a cause.
•Your ISP’s gateway is functioning as expected.
-Connect a computer directly to the Ethernet port on the broadband access device where the W1 port of the Services Router is normally connected.
-Acquire a new IP address using either DHCP or configure manually.
-Verify that you can ping a known IP address. Failure at this point could allow you to rule out the Services Router as a cause.
Appendix C: | 141 |
Troubleshooting the Services Router |
|
