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Cisco Systems
2.1
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Troubleshooting
Install
Password
How do I restore defaults?
Managing Admin Accounts
Configuring Wireless
Maintenance
Configuring Your System
To Access the Camera Software
Device Commands
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LINKSYS ONE COMMUNICATIONS SOLUTION
Customer Premises Equipment
Administration Guide
Release 2.1
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Contents
Release
Page
Contents
Viewing the Surveillance Application
Using the Support View Screens 106
Using the VAR View Screens 100
Managing Data Devices
Viewing Linksys One-Ready Devices 121
How to Access the Linksys Partner Connection Portal
Appendix a Where Can I Find More Information? 132
Viewing Site Status 128
Welcome VARs
Welcome to Linksys One
About this Guide
Welcome to Linksys One
Understanding the Linksys One Portal
Using the Linksys One Portal
Accessing the Linksys One Portal
Where are Passwords Set?
Getting Online Help
After successful login, the main screen appears
Configuring Your System
Screen. Refer to Configuring FXS Devices section on
Screen. Refer to Configuring Site Settings section on
Refer to Managing Admin Accounts section on
Voicemail Boxes section on
Viewing System Information
Viewing Services Router Information
Viewing Brand Information
Viewing Account Information
Managing Accounts
Resetting User Passwords
Chapter
Managing Admin Accounts
Admin level and above
Managing System Passwords
To reset a system or voicemail box password
Click Accounts Manage System Passwords
How do I change a setting?
Using the Phone Application
Finding Your Way Home
When do my changes take effect?
Online Help
Navigating with the Tab Index
Understanding Visual Cues on the Phone Application Screens
Viewing and Configuring Trunks
Setting Install Time Configuration
IP Trunks
To change Tx and Rx Gain settings
Configuring FXO Devices
Transmit or receive gain value
Label for each FXO device and assign trunks to ports
FXO Device Location Fields
Configuring FXS Devices
Field Description
Viewing Phone Devices
Button and selecting Delete
Viewing Application Device Status
Devices screen Field Description
Specify its location
Defining Groups
Clid
Select the number of buttons to allocate to each users
Role is an extension that is
Defining Roles
Screen Field Description
Chapter
Defining Dialing Patterns
Site Clid Label Clid label for the site
Field Description
Configuring Site Settings
Number, and enter comments about the site
Setting Site Options
Select music on
Trunk is 9, then the number to enter would be
Defining Auto Attendant Hours
Chapter
Defining Auto Attendant Days
Days
Configuring Email
Chapter
Use Email
Assigning Names to Users
Managing Users
To send a test email
Click Send Test Email To
First Name
To unlist a number from the AA and phone directories
Assigning Users to Groups
Assigning Users to Roles
Roles are defined in the Install Define Roles screen
Chapter
Assigning Permissions to Users
Private Clid
Personal Voicemail applies to did and non-DID numbers
Auto-Answer Pages
Assigning SNR to Users
Pages checkbox
Allow Offsite Calls
Chapter
Column
Chapter
Assigning Assistants to Users
Chapter
Forwarding Calls
Call Forward
Busy or No
Assigning Trunks to Users
Chapter
Extension
Extension slot
To assign a did trunk to an Assigned Trunk/Extension
Number only
To assign a non-DID trunk to a user
Assigning Devices
When moving devices
Changing Individual User Settings and Templates
To change device assignments using the move icon
Locate a device that you want to change
Changing User Settings
Icon
Field or Button Description
Unanswered calls to one of the following destinations
Voicemail Box Option Action
Forwarding Voicemail to E-mail
Configuring SNR
Target
Enable
Available on the user’s phone
Changing User Templates
SNR
Feature Function
Using Move Icons
Using Direction Icons
Configuring and Viewing Call Target Information
Viewing Group Information
Viewing Role Information
Defining System Voicemail Boxes
When a voicemail message arrives, a notification e-mail
Assigning Inbound Trunks to Call Targets
Trunks screen Field Description
Configuring Call Forward Options
Forwards screen Field Description
VM Group/Role. Busy or unanswered calls are forwarded to
Viewing System Information
To change the Call Forward Busy or No Answer settings
Will Ring Icons
Viewing the Surveillance Application
Viewing the Surveillance Application
Adding a Camera to the Administration Interface
Click Add. The camera is added to My Cameras
Removing a Camera from the Administration Interface
To Access the Camera Software
Software
Click a camera
Viewing the Status of Data Devices
Managing Data Devices
Pinging a Data Device
Adding DNS Names for Static IP Devices
Allowing Access to Network Services
Port Description
Exposing a Network Device as a DMZ Host
Using the Services Router Advanced Interface
Chapter
Changing the Services Router Connectivity Settings
Using the VAR View Screens
Click the PPPoE button. Enter a username and password
Viewing the Maintenance Status
Click the StaticIP button
Maintenance Services Router Completed Last
Changing a Service Node Account
Backing up and Restoring your Services Router
Viewing Device Snapshots
Configuring Wireless
Using the Support View Screens
Changing a Service Node Account
Backing Up and Restoring Your CPE Configuration
Install
Viewing Provisioning Settings
Date and time
Window
110 Using the Support View Screens Viewing Device Snapshots
Click Snapshots
To view device snapshots
Changing the Services Router Connectivity Settings
Option may cause a system failure. Only
Viewing VPN Status
Displaying Services Router Information
Viewing the IP Address and MAC Address
Cleaning User Information from the Services Router
Router
Restarting the Services Router
118 Linksys One Communications Solution
Restarting All Phones
Re-imaging the CPE
Viewing Phone Device Data
Displaying Devices
Viewing Linksys One-Ready Devices
122 Viewing Linksys One-Ready Devices Displaying Devices
Information is defined as follows
Device Info Screen
Device Information Description
Device Commands
Showing Details
Showing Syslogs
Device, if syslogs exist
To view the syslogs for a device
Click on the tab to view the syslogs for the device
WAN Status
Viewing Site Status
WAN status icon is color-coded as follows
Device Status
Color Description
130 Viewing Site Status Device Status
SVR Download Status
VPN Status
Linksys One Documents
Where Can I Find More Information?
Linksys One HSP
Design Guide
Service Node
SN-XA Installation
Administration
Software Upgrade
Restore Guide
Recover
Security Guide
OSS/BSS Guide
Linksys One
Installation Guide
Customer
Premises CPE
Phone User Guide
Linksys One Ready Documents
How to Access the Linksys Partner Connection Portal
How to Become a Linksys Connected Partner
Linksys Partner Connection Portal
Linksys One Contact Information
Troubleshooting Installation
Troubleshooting
Services Router will not power up
Troubleshooting the Services Router
How do I determine the IP address for the WAN port?
How do I verify if the WAN is running?
Reboots to load a new image
Observe the WAN status
WAN is up and running
SVR3000 or SVR3500 Services Router’s cooling fans are noisy
SVR3000 or SVR3500 Services Router is hot to the touch
CPE alarms, but no alarm e-mails are received
How do I determine what the Voice Gateway is doing?
Troubleshooting the Voice Gateway
My Voice Gateway doesn’t detect a dial tone. What can I do?
How can I restart the Voice Gateway?
Fully functional, so why aren’t they found?
When will the Internet access be restored?
Why is the reset button on my switch not working?
How do I restore defaults?
146 Appendix C Troubleshooting Connected Devices
Numerics
Index
148
149
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