To view device snapshots, Click Snapshots | Cisco Systems 2.1

Chapter

Linksys One Communications Solution

10	To view device snapshots:
	To view device snapshots:
	1.	Click Snapshots.
	2.	Choose the IP address for the device from the Send Snapshot drop down box.
	3.	Type the e-mail address of the support engineer in the “to E-mail address” field.
	4.	Click Send.

Chapter 10: Using the Support View Screens	111
Viewing Device Snapshots

Image 117

Cisco Systems 2.1 manual To view device snapshots, Click Snapshots

Contents

Release Page Contents Viewing the Surveillance Application Using the Support View Screens 106 Using the VAR View Screens 100Managing Data Devices Viewing Linksys One-Ready Devices 121 Appendix a Where Can I Find More Information? 132 How to Access the Linksys Partner Connection PortalViewing Site Status 128 Welcome to Linksys One Welcome VARsAbout this Guide Welcome to Linksys One Understanding the Linksys One Portal Using the Linksys One Portal Accessing the Linksys One Portal Where are Passwords Set? Getting Online Help After successful login, the main screen appears Configuring Your System Screen. Refer to Configuring FXS Devices section on Screen. Refer to Configuring Site Settings section onRefer to Managing Admin Accounts section on Voicemail Boxes section on Viewing System Information Viewing Services Router InformationViewing Brand Information Viewing Account Information Managing Accounts Resetting User Passwords Chapter Managing Admin Accounts Admin level and above Managing System PasswordsTo reset a system or voicemail box password Click Accounts Manage System Passwords How do I change a setting? Using the Phone Application Finding Your Way Home When do my changes take effect?Online Help Navigating with the Tab Index Understanding Visual Cues on the Phone Application Screens Viewing and Configuring Trunks Setting Install Time Configuration IP Trunks To change Tx and Rx Gain settings Configuring FXO DevicesTransmit or receive gain value Label for each FXO device and assign trunks to ports FXO Device Location Fields Configuring FXS Devices Field Description Viewing Phone Devices Viewing Application Device Status Button and selecting DeleteDevices screen Field Description Specify its location Defining Groups Clid Select the number of buttons to allocate to each users Role is an extension that is Defining Roles Screen Field Description Chapter Defining Dialing Patterns Site Clid Label Clid label for the site Field Description Configuring Site Settings Number, and enter comments about the site Setting Site Options Select music on Trunk is 9, then the number to enter would be Defining Auto Attendant Hours Chapter Defining Auto Attendant Days Days Configuring Email Chapter Use Email Assigning Names to Users Managing UsersTo send a test email Click Send Test Email To First Name To unlist a number from the AA and phone directories Assigning Users to Groups Assigning Users to Roles Roles are defined in the Install Define Roles screen Chapter Assigning Permissions to Users Private Clid Personal Voicemail applies to did and non-DID numbers Auto-Answer Pages Assigning SNR to UsersPages checkbox Allow Offsite Calls Chapter Column Chapter Assigning Assistants to Users Chapter Forwarding Calls Call Forward Busy or No Assigning Trunks to Users Chapter Extension Extension slot To assign a did trunk to an Assigned Trunk/ExtensionNumber only To assign a non-DID trunk to a user Assigning Devices When moving devices Changing Individual User Settings and TemplatesTo change device assignments using the move icon Locate a device that you want to change Changing User Settings Icon Field or Button Description Unanswered calls to one of the following destinations Voicemail Box Option Action Forwarding Voicemail to E-mail Configuring SNR Target Enable Available on the user’s phone Changing User Templates SNR Feature Function Using Move Icons Using Direction Icons Configuring and Viewing Call Target Information Viewing Group Information Viewing Role Information Defining System Voicemail Boxes When a voicemail message arrives, a notification e-mail Assigning Inbound Trunks to Call Targets Trunks screen Field Description Configuring Call Forward Options Forwards screen Field Description VM Group/Role. Busy or unanswered calls are forwarded to Viewing System Information To change the Call Forward Busy or No Answer settings Will Ring Icons Viewing the Surveillance Application Viewing the Surveillance Application Adding a Camera to the Administration Interface Click Add. The camera is added to My Cameras Removing a Camera from the Administration Interface To Access the Camera Software Software Click a camera Viewing the Status of Data Devices Managing Data Devices Pinging a Data Device Adding DNS Names for Static IP Devices Allowing Access to Network Services Port Description Exposing a Network Device as a DMZ Host Using the Services Router Advanced Interface Chapter Changing the Services Router Connectivity Settings Using the VAR View Screens Viewing the Maintenance Status Click the PPPoE button. Enter a username and passwordClick the StaticIP button Maintenance Services Router Completed Last Changing a Service Node Account Backing up and Restoring your Services Router Viewing Device Snapshots Configuring Wireless Using the Support View Screens Changing a Service Node Account Backing Up and Restoring Your CPE Configuration Install Viewing Provisioning SettingsDate and time Window 110 Using the Support View Screens Viewing Device Snapshots Click Snapshots To view device snapshots Changing the Services Router Connectivity Settings Option may cause a system failure. Only Viewing VPN Status Displaying Services Router Information Viewing the IP Address and MAC Address Cleaning User Information from the Services Router Router Restarting the Services Router 118 Linksys One Communications Solution Restarting All Phones Re-imaging the CPE Viewing Phone Device Data Displaying Devices Viewing Linksys One-Ready Devices 122 Viewing Linksys One-Ready Devices Displaying Devices Device Info Screen Information is defined as followsDevice Information Description Device Commands Showing Details Showing Syslogs To view the syslogs for a device Device, if syslogs existClick on the tab to view the syslogs for the device WAN Status Viewing Site Status Device Status WAN status icon is color-coded as followsColor Description 130 Viewing Site Status Device Status SVR Download Status VPN Status Linksys One Documents Where Can I Find More Information?Linksys One HSP Design Guide Service Node SN-XA InstallationAdministration Software Upgrade Restore Guide RecoverSecurity Guide OSS/BSS Guide Linksys One Installation GuideCustomer Premises CPE Phone User Guide Linksys One Ready Documents How to Become a Linksys Connected Partner How to Access the Linksys Partner Connection PortalLinksys Partner Connection Portal Linksys One Contact Information Troubleshooting Installation Troubleshooting Troubleshooting the Services Router Services Router will not power upHow do I determine the IP address for the WAN port? How do I verify if the WAN is running? Reboots to load a new imageObserve the WAN status WAN is up and running SVR3000 or SVR3500 Services Router is hot to the touch SVR3000 or SVR3500 Services Router’s cooling fans are noisyCPE alarms, but no alarm e-mails are received Troubleshooting the Voice Gateway How do I determine what the Voice Gateway is doing?My Voice Gateway doesn’t detect a dial tone. What can I do? How can I restart the Voice Gateway? Fully functional, so why aren’t they found? When will the Internet access be restored?Why is the reset button on my switch not working? How do I restore defaults? 146 Appendix C Troubleshooting Connected Devices Numerics Index 148 149 Release