Appendix C Troubleshooting Connected Devices | Cisco Systems 2.1

Linksys One Communications Solution

C

Appendix

146	Appendix C:
	Troubleshooting Connected Devices

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Cisco Systems 2.1 manual Appendix C Troubleshooting Connected Devices

Contents

Release Page Contents Viewing the Surveillance Application Using the VAR View Screens 100 Using the Support View Screens 106Managing Data Devices Viewing Linksys One-Ready Devices 121 Viewing Site Status 128 Appendix a Where Can I Find More Information? 132How to Access the Linksys Partner Connection Portal About this Guide Welcome to Linksys OneWelcome VARs Welcome to Linksys One Using the Linksys One Portal Understanding the Linksys One Portal Where are Passwords Set? Accessing the Linksys One Portal After successful login, the main screen appears Getting Online Help Configuring Your System Screen. Refer to Configuring Site Settings section on Screen. Refer to Configuring FXS Devices section onRefer to Managing Admin Accounts section on Voicemail Boxes section on Viewing Services Router Information Viewing System InformationViewing Brand Information Viewing Account Information Resetting User Passwords Managing Accounts Managing Admin Accounts Chapter Managing System Passwords Admin level and aboveTo reset a system or voicemail box password Click Accounts Manage System Passwords Using the Phone Application How do I change a setting? When do my changes take effect? Finding Your Way HomeOnline Help Navigating with the Tab Index Understanding Visual Cues on the Phone Application Screens Setting Install Time Configuration Viewing and Configuring Trunks IP Trunks Configuring FXO Devices To change Tx and Rx Gain settingsTransmit or receive gain value Label for each FXO device and assign trunks to ports FXO Device Location Fields Configuring FXS Devices Viewing Phone Devices Field Description Devices screen Field Description Viewing Application Device StatusButton and selecting Delete Specify its location Defining Groups Clid Select the number of buttons to allocate to each users Defining Roles Role is an extension that is Screen Field Description Chapter Defining Dialing Patterns Site Clid Label Clid label for the site Field Description Configuring Site Settings Setting Site Options Number, and enter comments about the site Select music on Trunk is 9, then the number to enter would be Defining Auto Attendant Hours Chapter Defining Auto Attendant Days Days Configuring Email Chapter Use Email Managing Users Assigning Names to UsersTo send a test email Click Send Test Email To First Name Assigning Users to Groups To unlist a number from the AA and phone directories Assigning Users to Roles Roles are defined in the Install Define Roles screen Chapter Assigning Permissions to Users Personal Voicemail applies to did and non-DID numbers Private Clid Assigning SNR to Users Auto-Answer PagesPages checkbox Allow Offsite Calls Chapter Column Chapter Assigning Assistants to Users Chapter Forwarding Calls Call Forward Busy or No Assigning Trunks to Users Chapter Extension To assign a did trunk to an Assigned Trunk/Extension Extension slotNumber only To assign a non-DID trunk to a user Assigning Devices Changing Individual User Settings and Templates When moving devicesTo change device assignments using the move icon Locate a device that you want to change Changing User Settings Icon Field or Button Description Unanswered calls to one of the following destinations Forwarding Voicemail to E-mail Voicemail Box Option Action Configuring SNR Enable Target Changing User Templates Available on the user’s phone SNR Using Move Icons Feature Function Using Direction Icons Configuring and Viewing Call Target Information Viewing Group Information Viewing Role Information Defining System Voicemail Boxes When a voicemail message arrives, a notification e-mail Assigning Inbound Trunks to Call Targets Trunks screen Field Description Configuring Call Forward Options Forwards screen Field Description VM Group/Role. Busy or unanswered calls are forwarded to To change the Call Forward Busy or No Answer settings Viewing System Information Will Ring Icons Viewing the Surveillance Application Viewing the Surveillance Application Adding a Camera to the Administration Interface Removing a Camera from the Administration Interface Click Add. The camera is added to My Cameras To Access the Camera Software Click a camera Software Managing Data Devices Viewing the Status of Data Devices Adding DNS Names for Static IP Devices Pinging a Data Device Allowing Access to Network Services Port Description Using the Services Router Advanced Interface Exposing a Network Device as a DMZ Host Chapter Using the VAR View Screens Changing the Services Router Connectivity Settings Click the StaticIP button Viewing the Maintenance StatusClick the PPPoE button. Enter a username and password Maintenance Services Router Completed Last Backing up and Restoring your Services Router Changing a Service Node Account Viewing Device Snapshots Configuring Wireless Using the Support View Screens Changing a Service Node Account Backing Up and Restoring Your CPE Configuration Viewing Provisioning Settings InstallDate and time Window 110 Using the Support View Screens Viewing Device Snapshots To view device snapshots Click Snapshots Changing the Services Router Connectivity Settings Option may cause a system failure. Only Viewing VPN Status Displaying Services Router Information Cleaning User Information from the Services Router Viewing the IP Address and MAC Address Restarting the Services Router Router 118 Linksys One Communications Solution Re-imaging the CPE Restarting All Phones Viewing Phone Device Data Viewing Linksys One-Ready Devices Displaying Devices 122 Viewing Linksys One-Ready Devices Displaying Devices Device Information Description Device Info ScreenInformation is defined as follows Device Commands Showing Details Showing Syslogs Click on the tab to view the syslogs for the device To view the syslogs for a deviceDevice, if syslogs exist Viewing Site Status WAN Status Color Description Device StatusWAN status icon is color-coded as follows 130 Viewing Site Status Device Status VPN Status SVR Download Status Where Can I Find More Information? Linksys One DocumentsLinksys One HSP Design Guide SN-XA Installation Service NodeAdministration Software Upgrade Recover Restore GuideSecurity Guide OSS/BSS Guide Installation Guide Linksys OneCustomer Premises CPE Linksys One Ready Documents Phone User Guide Linksys Partner Connection Portal How to Become a Linksys Connected PartnerHow to Access the Linksys Partner Connection Portal Linksys One Contact Information Troubleshooting Troubleshooting Installation How do I determine the IP address for the WAN port? Troubleshooting the Services RouterServices Router will not power up Reboots to load a new image How do I verify if the WAN is running?Observe the WAN status WAN is up and running CPE alarms, but no alarm e-mails are received SVR3000 or SVR3500 Services Router is hot to the touchSVR3000 or SVR3500 Services Router’s cooling fans are noisy My Voice Gateway doesn’t detect a dial tone. What can I do? Troubleshooting the Voice GatewayHow do I determine what the Voice Gateway is doing? How can I restart the Voice Gateway? When will the Internet access be restored? Fully functional, so why aren’t they found?Why is the reset button on my switch not working? How do I restore defaults? 146 Appendix C Troubleshooting Connected Devices Index Numerics 148 149 Release