in the USA: 1-800-944-8982; in Canada: 1-800-668-5323
Manufacturer’s Limited Warranty
The Vermont Castings grill is guaranteed against broken or damaged parts at the time of purchase. Components are guaranteed against defect as follows: All cast-aluminum parts are warranted against burn through, rust, and structural failure excluding paint, neglect, or abuse, for 75 years from the date of purchase. The cast-brass burner (only) has a limited warranty of 25 years from date of purchase. If the burner should fail to operate during the warranty period, Vermont Castings will prorate the cost of a replacement burner. (Pro-rated consumer cost for burner replacement: up to 5 years - free replacement; 6 to 10 years - 20% of replacement cost; 11 to 15 years - 40% of replacement cost; 16 to 20 years - 60% of replacement cost; 21 to 25 years - 80% of replacement cost) All other parts carry a 5-year limited warranty, except paint, which is guaranteed to be free of defects for 90 days. L.P. cylinders (on propane models only) are warranted by the cylinder manufacturer.
This warranty is void if the grill collar, heat shield and heat gaskets are removed from the grill. This warranty does not cover damage or issues related to neglect, abuse, or modifications to the product. Repair labor costs are the responsibility of the consumer.
All parts that meet the warranty requirement will be shipped at no-charge via the discretion of the Customer Service Department (ground shipments, US Mail, or Parcel Post ONLY). Any Special handling charges (i.e. Second Day, Overnight, etc.) will be the responsibility of the consumer.
All warranty claims apply only to the original purchaser and require a proof of purchase verifying purchase date. Do not return parts to our address without first obtaining a return authorization number from our customer service. This service is available by calling toll free
This warranty may give you specific legal rights that vary by state.
TM
410 Admiral Boulevard
Mississauga, Ontario Canada L5T 2N6
- A CFM Company -
