TANDBERG D13841.08 manual Dial Extension IVR Examples, Dial Extension IVR Dial Plan Examples

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Some Dial Plan Examples (II)

TANDBERGTANDBERG3G3GGATEWAYateway

USERUSERGUIDEGUIDE

Dial Extension (IVR) Examples

Interactive Video Response (IVR), also called extension dial-in, is an automated answering system that directs the call to the IP endpoint indicated by the caller. The caller uses telephone tones (DTMF) to enter the H.323/ SIP alias or extension.

IVR is useful in case a limited amount of numbers, e.g. ISDN PRI or BRI lines, is available.

An example shall be provided:

1.An endpoint user calls a Dial Extension service number.

2.The 3G Gateway activates the Welcome picture and sound.

3.The 3G Gateway, when set in the dial plan, shows the DTMF Information screen.

4.The endpoint user enters the extension (H.324m/H.323/SIP alias) followed by the

# (pound-sign) to indicate end of number.

5.The 3G Gateway starts to call the endpoint and the Connecting picture and sound are activated.

6.When the call is connected audio and video are transmitted through the 3G Gateway (SIP to SIP calls and H323 to H323 calls will only go through the 3G Gateway when Allow Forwarding is set to No).

It is not possible to configure ISDN BRI lines for special functions like dial out only. The 3G Gateway will automatically select a free BRI line for H.323 to 3G calls and possibly block a DID or an IVR menu when the BRI lines have different numbers.

Consequently, we strongly recommend that all ISDN BRI lines have the same number range.

Table of

Trademarks &

Patents &

Contents

Copyright

Disclaimers

 

 

 

D13841.08

 

 

10.2007

 

 

Dial Extension (IVR) Dial Plan Examples

Example 4: 3G to H.323 IVR

 

Example 5: 3G to H.323 via a Phone book

Entry details:

Enabled:

Check

Entry details:

Enabled:

Check

 

Name:

3G-H.323-IVR

 

Name:

3G-H.323- Phonebook

 

Net Type:

H.324m

 

Net Type:

H.324m

 

Prefix:

123478

 

Prefix:

123489

Suffix:

Service Type:

Dial Extension

Suffix:

Service Type:

TMS Corporate Directory

Arguments:

Net Type:

H.323

Arguments:

Net Type:

e.g. H.323

 

A V Mode:

Auto

 

A V Mode:

Auto

Prefix:

 

 

Prefix:

 

 

Suffix:

Allow Forwarding: No

Suffix:

Allow Forwarding: No

When dialing number 123478 on a 3G handset, one is connected to an

When dialing number 123489 on a 3G handset, one is connected to

an TMS Corporate Directory, from which an H.323 or SIP endpoint can

IVR service, from which an H.323 endpoint number can be entered.

be selected. Note that the Net Type to be selected in arguments is

 

 

irrelevant, since the endpoint to be called is selected from a phone

 

book.

Example 6: 3G to SIP IVR

Entry details:

Enabled:

Check

 

Name:

3G-SIP-IVR

 

Net type:

H.324m

 

Prefix:

1234790

Suffix:

Service type:

Dial Extension

Arguments:

Net Type:

SIP

 

A V Mode:

Auto

Prefix:

 

 

Suffix:

@<SIP_Proxy_Address or Registrar_Address>

 

Allow Forwarding: No

When dialing number 1234790 on a 3G handset, one is connected to <UserInputNumber>@<SIP_Proxy_Address or Registrar_Address>, where UserInputNumber is the number keyed in by the user from within the IVR menu.

Safety/

To Get You

Using the 3G

Viewing the

Configuring

Maintenance

Services

Dial Plan

Contact

Environmental

Up and Going

Gateway

System Status

the 3G Gateway

& Upgrade

Examples

Information

 

52

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Contents Guide Operator Safety / Environmental Issues Using the 3G GatewayMaintenance and Upgrade ServicesTrademarks and Copyright Copyright 2007, TandbergDisclaimer, License Agreements, and Patent Information TANDBERGTANDBERG3G3GGATEWAYatewayPatents DisclaimersDisclaimer License Agreements Patent Information Operator Safety / Environmental Issues SafetySafety Instructions Environmental Issues TANDBERGTANDBERG3G3GGATEWAYateway To get You Up and Going Tandberg 3G GatewayGet You GoingUnpacking and Installation Connecting the CablesAbout the 3G Gateway Features Highlights 3G Gateway Features at a Glance3G Gateway Capacity Typical Scenarios Depending on the configuration ordered Front and Rear PanelsAbout the Rear Panel LED Operation 3G Gateway Start-upConfiguring Your 3G Gateway via the RS 232 About Gateway ConfigurationConfiguring via the RS 232 Configuration via the Front PanelConfiguring the IP Address via the Front Panel Configuring via the Front PanelConfiguration via RS 232 Switching On the UnitUsing the 3G Gateway UsingAccessing the 3G Gateway Forgot the Password?User name is admin Starting Up the 3G GatewayService Call details An Overview of the Management Menu SystemOverview Window Management MenuAbout Service Call Details Service Call DetailsWhen View Details Has Been Selected Call Setup via Default Services About Default ServicesDid Direct Inward Dialing Dial Extension IVR ExampleExample of IVR Using the Phone Book Dialing from Umts Using Phone BookAbout TMS Corporate Directory Viewing the System Status ViewingISDN/PRI Status PRI Versions only About the Rear Panel LED OperationISDN/BRI Status BRI Versions only Gatekeeper Status About H.323 Status Registration Status RegisteredRegistration Status Inactive Registration Status RejectedServices IVRSystem Information System Resources Configuring the 3G Gateway ConfiguringTANDBERG3G3GGatewayateway 3G GatewayISDN/PRI Configuration ISDN/PRI Versions only PRI Interface ConfigurationOutgoing Bearer capability Prefix on National/International NumbersISDN/BRI Configuration ISDN/BRI Versions only SS7 Configuration Configuration pane Link Set DetailsRoutes TrunksSS7 Configuration - Example Tandberg 3GGatewayatewaySS7 Configuration - Example User Userguide GuideDNS Interface IP ConfigurationIP Address Assignment is Dhcp or Static Authentication Mode is Off or Auto ConfigurationSave SIP Configuration SIP settingsSnmp Configuration Save. Press Save to activate new settingsSystem Maintenance Maintenance and UpgradeUpgrade Maintenance General For dot-release upgrades a Release Key won’t be neededMaintenance Upgrading the System Upgrading the SystemMaintenance Option Keys, Password and Restart Option Keys Password RestartAdd Option key Key. Shows Description. Shows Press Add OptionServices About Default Services Service Configuration Window Default ServicesConfiguration menu from the Service tab Dialplan Configuration ExampleArgument Details for the Default did Service Did Argument DetailsIVR Argument Details Argument Details for a Default IVR ServiceShow Dtmf Information Screen. This is a TMS Corporate Directory Argument Details Show Dtmf Information Screen. Identical toDial Plan Dial Plan ExamplesExamples About the Examples Did Dial Plan Examples Some Dial Plan ExamplesExample 1 Number-plan mapping Dial Extension IVR Dial Plan Examples Dial Extension IVR ExamplesExample 6 3G to SIP IVR TMS Corporate Directory Contact Information Contact

D13841.08 specifications

The TANDBERG D13841.08 is a sophisticated video conferencing endpoint designed to streamline communication and collaboration among teams across the globe. Known for its advanced technology and user-friendly interface, this device meets the needs of modern businesses seeking efficient ways to connect.

One of the standout features of the D13841.08 is its high-definition video quality. With support for 1080p resolution, it ensures crisp and clear visuals, allowing participants to engage in meetings with enhanced clarity. This is particularly beneficial for presentations and collaborative discussions, where visual detail is essential.

Equipped with multiple video codecs, the D13841.08 provides flexibility in various network conditions. The device supports H.264, H.265, and SVC, ensuring high-quality performance regardless of bandwidth availability. This adaptability helps maintain seamless communication even in challenging network environments, making it suitable for organizations with fluctuating internet speeds.

The D13841.08 incorporates an intuitive user interface that simplifies the process of initiating and managing video calls. With a touch-screen display, users can easily navigate through menus, access frequently used settings, and connect to meetings with just a few taps. This ease of use minimizes the learning curve for new users, making it an ideal choice for organizations of all sizes.

Audio quality is another important consideration for video conferencing, and the D13841.08 does not disappoint. It features advanced audio processing technologies, such as echo cancellation and noise suppression, which enhance the clarity of conversations. With built-in microphones and speaker systems, users can expect rich audio experiences that promote effective collaboration.

Security is a top priority for video conferencing solutions, and the D13841.08 is designed with robust security features. It employs encryption protocols to safeguard data transmitted during video calls, ensuring confidential information remains protected. Compliance with industry standards further reinforces the security of the device, making it a reliable choice for sensitive business discussions.

The TANDBERG D13841.08 also supports integration with various collaboration tools, allowing users to seamlessly combine video conferencing with applications like Microsoft Teams, Zoom, and Cisco Webex. This compatibility enhances productivity by enabling users to leverage their preferred platforms.

In conclusion, the TANDBERG D13841.08 is a powerful video conferencing endpoint that excels in delivering high-quality video and audio, user-friendly operation, and robust security. Its adaptability to different network conditions and compatibility with popular collaboration tools make it an excellent choice for enhancing communication in today's dynamic work environments.