Tangent Audio Quattro MKII manual Troubleshooting

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Troubleshooting

If you experience any trouble with your wireless Internet radio, then you may find it useful to visit the help section on our webpage: http://www.reciva.com

If you have trouble connecting the radio to your wireless network, these steps may help to resolve the problem:

1.Confirm that a Wi-Fi connected PC can access the Internet (i.e. can browse the web) using the same network.

2.Check that a DHCP server is available, or that you have configured a static IP address on the radio. You can configure a static IP address on the radio using the menu item ‘Configure -> Network Config -> Edit Config’, and then select ‘No’ for ‘Auto (DHCP)’.

3.Check that your network’s firewall is not blocking any outgoing ports. As a minimum, the radio needs access to UDP and TCP ports 80, 554, 1755, 5000 and 7070.

4.Check your access point does not restrict connections to particular MAC addresses. You can view the radio’s MAC address using the menu item ‘Configure -> Network Config -> View Config -> MAC address’.

5.If you have an encrypted network, check that you have entered the correct key or passphrase into the radio. Remember that text-format keys are case sensitive. If, when attempting to connect to an encrypted network, your radio displays: ‘Wireless error’ followed by a 5-digit number, then please ensure that you enter the correct passphrase for

the network. If the problem persists, then you may need to consult your network configuration.

If your radio can connect to the network successfully, but is unable to play particular stations, it may be due to one of the following causes:

1.The station is not broadcasting at this time of the day (remember it may be located in a different time zone).

2.The station has reached the maximum allowed number of simultaneous listeners.

3.The station is not broadcasting anymore.

4.The link on the radio is out of date.

5.The Internet connection between the server (often located in a different country) and you is slow.

Try using a PC to play back the stream via the broadcaster’s web site.

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Contents Page Contents Configure menu Configuring ‘My Stuff’Troubleshooting Software licence information Specifications Internet Radio Quickstart Guide What you need before you can use your Internet radioControls Line out Connections12V DC AUXSteps for connecting your radio to your wireless network Power up the radioScan for a wireless network connection Connect to the wireless network Steps for connecting your radio to your wired network Choosing a radio station to listen to LocationGenre SearchUsing your radio for tuning into FM stations Changing the volumeReturning to the menu while a station is playing Storing a radio station in a preset Playing a preset radio stationSetting the clock Setting the alarm Page Setting the sleep timer Locate the shared audio files using the radio Media Player Quickstart GuideQueuing up tracks for playback later Listening to a single shared trackListening to a complete shared album Queuing up albums for playback laterControlling playback Removing tracks from the queuePlaying tracks in random order Playing tracks in the queue repeatedly Selecting ‘Media Sharing…’ for Windows Media Player Locating and playing media files using the radio and UPnP Allowing the Radio to ConnectQueuing up UPnP tracks for playback later Removing tracks from the queue Network Config Configure menuChoosing the option you want from the Configure menu Upgrade FirmwareWifi Strength Factory ResetRegister Clock setup LanguageConfiguring ‘My Stuff’ Configuring ‘My Stations’Registering an account on Reciva’s website Configuring ‘My Streams’ Troubleshooting Software licence information Specifications Item no
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