Solutions to common problems • BEFORE YOU CALL
Problem | Possible Causes | Solutions |
Oven smokes excessively when broiling.
Oven door was closed. | Be sure oven door is open when broiling. |
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Meat too close to upper | Reposition oven rack lower to provide proper clearance between |
element. | the food & the upper element. |
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Meat not prepared for broil. | Remove excess fat from meat. Remove fatty edges. |
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Insert placed incorrectly on | Always place insert on the broil pan with ribs up and slot holes |
broil pan (some models). | downward. This will allow grease to drip into pan (some models). |
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Excessive spillovers or | Regular cleaning is needed when broiling frequently. |
grease built up inside oven. |
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Flames inside oven | Excessive food spillovers in | Wipe up any excessive spillovers before starting the oven. Should | ||
or smoking from | oven. | an oven fire occur, close the oven door and turn the oven OFF. If | ||
oven vent. |
| the fire continues, use a fire extinguisher. DO NOT put water or | ||
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| flour on the fire! Flour may be explosive. | ||
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Surface element | Incorrect control setting. | Be sure the correct control is ON for the element that you are | ||
does not heat. |
| attempting to use. | ||
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Surface element | Incorrect control setting. | Adjust the power level to a higher setting. | ||
slow to heat food. |
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Cookware much larger than | Move cookware to larger element on cooktop if available or if | |||
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| element pattern on cooktop. | possible place food in smaller cookware. | ||
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Surface element too | Incorrect control setting. | Adjust the surface power level setting lower or higher to match | ||
hot or not hot |
| the cookware size and quantity of food. | ||
enough. |
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Cookware material or | Cookware materials and weight of the material affect heating. | |||
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| weight. | Heavy & | ||
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| pans heat unevenly, foods may burn easily. | ||
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| Condition of cookware. | Use only flat, evenly balanced, medium or heavyweight cookware. | ||
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| Flat pans heat better than warped pans. | ||
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Element heating area | Cookware too small for | If available, move cookware to smaller surface element or place |
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extends beyond | cooktop element used. | food in larger cookware. | ||
cookware bottom. |
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Scratches or | Coarse particles such as salt | Be sure cooktop surface and bottom of cooking utensils are clean | ||
abrasions on | or sand between cookware | before usage. Small scratches do not affect cooking and will | ||
cooktop surface. | and cooktop surface. | become less visible with time. | ||
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| Cleaning materials not | See "Cooktop Cleaning" and "Cooktop Maintenance" in the Care | ||
| recommended for ceramic | and Cleaning section of this Use & Care Guide. | ||
| cooktop have been used. |
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| Cookware with rough or dirty | Use clean, smooth, | ||
| bottoms. |
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Metal marks on the | Sliding or scraping of metal |
cooktop. | utensils on cooktop surface. |
Do not slide metal utensils on cooktop. Use a
Brown streaks or | Boilovers are cooked onto | Boilovers are cooked onto surface. Use razor blade scraper to |
specks on cooktop | cooktop surface. | remove soil. See "Cooktop Cleaning" in the Care & Cleaning |
surface. |
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Area of | Mineral deposits from water | Remove discoloration using a |
discoloration on | and food. | creme. Always be sure to use cookware with clean, dry bottoms. |
cooktop surface. |
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