
BEFORE YOU CALL • Solutions to common problems
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  | Flames inside oven or smoking from  | • Excessive spillovers in oven. For example this will happen for pie  | 
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  | oven vent.  | spillovers or large amounts of grease left on the oven bottom. Wipe up  | 
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  | excessive spillovers before starting oven. If flames or excessive smoke  | 
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  | are present see “Broiling” in the Setting Oven Controls section for  | 
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  | additional recommendations.  | 
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  | Oven smokes excessively when broiling.  | • Incorrect setting or food preparation. Follow broiling instructions in  | 
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  | Setting Oven Controls section. | 
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  | • Make sure oven door is open to broil stop position.  | 
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  | • Food positioned too close to upper element. Reposition the food item  | 
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  | lower if necessary to provide proper clearance between the food & the  | 
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  | broil element. Try preheating the oven before boiling.  | 
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  | • Food not properly prepared. Remove excess fat from meat. Cut remaining  | 
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  | fatty edges to prevent curling.  | 
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  | • Broil pan and insert (some models) wrong side up and grease not  | 
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  | draining. Always place insert on top of broil pan with ribs up & slots down  | 
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  | to allow excess grease to drip into broil pan.  | 
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  | • Do not use aluminum foil. Aluminum foil will trap grease, expose grease  | 
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  | to high temperatures and increase smoking.  | 
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  | • Grease has built up on interior oven surfaces. Regular cleaning is  | 
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  | necessary if broiling frequently. Old grease or food spatters cause  | 
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  | excessive smoking.  | 
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  | Convection does not work  | • Oven control not set properly. Review instructions for “Speed Bake” in  | 
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  | (some models)  | “Setting Oven Controls” section.  | 
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  | • See “Convection fan does not rotate” in this checklist.  | 
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  | Convection fan does not rotate  | • Oven door is open. The convection fan will turn off if oven door is opened  | 
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  | (some models)  | when any convection feature is active. Close oven door.  | 
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  | • Oven control not set properly for   | 
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  | provided in the   | 
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  | more detailed information.  | 
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  | Soil not completely removed after  | • Dirty front oven frame outside oven door gasket area. These areas are not  | 
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  | running a   | within the   | 
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  | Manually clean these areas before starting a   | 
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  | • Excessive food spillovers in oven. Wipe up spillovers before starting self-  | 
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  | clean cycle.  | 
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  | Oven light does not work.  | • See “Replacing the interior oven light” in the Care & Cleaning section. Also  | 
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  | be sure the oven light bulb is secure in the socket.  | 
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