
  | Solutions to common problems • BEFORE YOU CALL  | 
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Problem | Solution  | 
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Scratches or abrasions on cooktop  | • Coarse particles such as salt or sand between cooktop and utensils can  | 
surface.  | cause scratches. Be sure cooktop surface and bottoms of utensils are  | 
  | clean before usage. Small scratches do not affect cooking and will  | 
  | become less visible with time.  | 
  | • Cleaning materials not recommended for   | 
  | used. See "Cooktop Cleaning" and "Cooktop Maintenance" in the Care  | 
  | and Cleaning section of this Use & Care Guide.  | 
  | • Cookware with rough bottom has been used. Use smooth,   | 
  | cookware.  | 
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Metal marks on the cooktop.  | • Sliding or scraping of metal utensils on cooktop surface. Do not slide metal  | 
  | utensils on cooktop surface. Use a   | 
  | remove the marks. See "Cooktop Cleaning and Maintenance" in the Care &  | 
  | Cleaningsection. | 
Brown streaks or specks on cooktop surface.
•Spillovers are cooked onto ceramic surface. Use razor blade scraper to remove soil. See "Cooktop Cleaning" and "Cooktop Maintenance" in the Care & Cleaning section.
Areas of discoloration with metallic sheen on cooktop surface.
•Mineral deposits from water and food. Remove using a 
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