Before Calling for Service, Problem Check

Before Calling for Service

Problem	Check
Oven light does work.	Check for loose bulb. Check for burned out bulb; replace with
	40-watt appliance bulb.

Oven does not heat.	Confirm range is plugged in.
	If both oven and surface elements do not heat, check circuit
	breaker. Check control for proper setting.

Oven door will not open	Wait for oven to cool. Door latch will release automatically after
	oven cools. Do not force door open.

Oven temperature is not accurate.	Store purchased oven thermometers do not measure oven
	temperature accurately. An accurate digital thermometer is
	necessary to calibrate oven.
	Check for blocked heat vents.
	Aluminum foil alters oven temperature.
	Change oven temperature through oven control.

Oven element cycles on and off.	This condition is normal when baking or roasting. To maintain a
	temperature for baking, oven cycles on and off. The temperature
	may vary up to 25°F higher or lower than the oven temperature
	set on the control.

The oven smokes the first few times it is	Minor smoking is normal first few times oven is used.
turned on.

Odor or smoke while self-cleaning the oven.	There may be some smoke and odor during the first few cleaning
	cycles. If there is excessive smoke or odor, too much soil remains
	in the bottom of the oven. If the oven smokes excessively, turn off
	the oven, wait for oven to cool and wipe away excess soil.
	Reset the clean cycle.

Smoothtop element cycles on and off.	Normal condition.

Range top is warm during use .	Normal condition.

Food cooks slowly or will not maintain	Improper cookware causes poor cooking results. Pan bottoms
constant boil.	must be flat. Pans should be made of heavy material and be
	same diameter as surface element. See “ Cooking Utensils”
	section.

Coil surface element does not heat.	Check to see if element is not plugged in. If element still does not
	heat, switch same size elements on range top to see if element is
	not working.

Indicator light(s) remain on after smoothtop	This is normal. Indicator light(s) will remain on until range surface
surface element is turned off.	cools.