Troubleshooting Your Single Serve Brewer

Step 3: Close the lid, and perform a brew into the ceramic mug without adding a K-Cup®Pack.

Step 4: Pour the contents of the ceramic mug into the Hot Water Tank, careful the liquid will be hot, close the lid. Start a brew but power off the Brewer just after it starts to dispense and then allow it to sit for at least 30 minutes.

Step 5: After the prescribed period of time, perform a brew without adding a K-Cup®Pack. Empty the contents of the ceramic mug into the sink, be careful as contents may be hot.

Step 6: Fill the Hot Water Tank with 8 ounces of bottled water, close the water fill lid, place a cup on the Drip Tray Plate and perform a brew.

Step 7: Repeat Step 6 three times using bottled water (with no K-Cup®Pack in place) to cleanse the Brewer plumbing and get rid of any residual taste from the vinegar. The Brewer is now ready for normal use again.

TROUBLESHOOTING YOUR SINGLE SERVE BREWER

Beyond these recommended cleaning and maintenance procedures this Brewer is not user serviceable, for service please refer to the Warranty section in this guide.

PROBLEM	SOLUTION
Brewer does not	Make sure the Power Button is pressed
have power	and is illuminated.
	Plug Brewer into an independent outlet.
	Check to be sure that it is plugged in
	securely.
	Plug into a different outlet.
Brewer will not	If Brewer is cold/frozen, wait for at least
brew when used	two hours for it to reach room tem-
for the first time	perature before powering on.
Brewer will not	Check to make sure there is water in
brew	the Hot Water Tank.
Brewing a partial	The Exit Needle may be clogged (refer
cup	to page 12).
	Clean K-Cup®Pack Holder if necessary
	and rinse under faucet (refer to page 12).
	De-scale the Brewer (refer to page 13).

	If you have repeated the de-scale
	procedure on your Brewer two times
	and the Brewer is still not brewing,
	contact Customer Service.

BVMC-KG2_11ESM1.indd 15-16

2/1/12 2:50 PM

TROUBLESHOOTING YOUR SINGLE SERVE BREWER

PROBLEM

SOLUTION