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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

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Samsung UE65MU6470SXXN, UE49MU6450SXXN, UE49MU6470SXXN, UE55MU6450SXXN Troubleshooting and Maintenance, TV won’t turn on
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UE65MU6440SXXN, UE65MU6470SXXN, UE65MU6450SXXN, UE55MU6440SXXN, UE49MU6450SXXN specifications

Samsung has long been a leader in the television market, and its range of UHD models, including the UE49MU6470SXXN, UE55MU6450SXXN, UE40MU6440SXXN, UE40MU6450SXXN, and UE55MU6470SXXN, showcases the brand's commitment to excellence in display technology and user experience. These models cater to various screen size preferences while maintaining impressive features that enhance viewing experiences.

First and foremost, the design of these televisions is sleek and modern, effortlessly blending into any room decor. With slim bezels and a minimalist stand, they focus on the screen, ensuring an immersive viewing experience. The 4K UHD resolution across these models guarantees stunning clarity, with four times the resolution of Full HD. This means that viewers can enjoy movies, shows, and games with remarkable detail and brilliance.

The HDR (High Dynamic Range) technology is another significant feature, providing a wider range of colors and improved contrast. HDR enhances the brightness and detail of the dark and bright scenes, making images more lifelike. This technology transforms the viewing experience, especially for HDR-compatible content.

Samsung's PurColor technology is integrated into these models, allowing users to enjoy a more extensive color palette. This feature ensures that colors are vivid and accurate, bringing scenes to life with vibrant hues. Additionally, the Micro Dimming Pro technology optimizes contrast levels, enhancing the overall picture quality by improving dark and bright areas separately.

Smart functionality is a key characteristic of these models. With the Tizen operating system, users have access to a wide range of applications, including popular streaming services like Netflix, Amazon Prime, and YouTube. The intuitive interface makes navigation easy, ensuring that viewers have their favorite content just a few clicks away.

Another beneficial feature is the Samsung Smart View app, which allows users to connect their smartphones or tablets to the television. This means users can share content, control their TV, or mirror their devices on the big screen seamlessly.

In terms of audio quality, the DTS Premium Sound technology enhances the audio experience, offering crisp and clear sound that complements the stunning visuals.

In conclusion, the Samsung UE49MU6470SXXN, UE55MU6450SXXN, UE40MU6440SXXN, UE40MU6450SXXN, and UE55MU6470SXXN models stand out for their combination of superior picture quality, innovative technologies, and user-friendly features. Whether for gaming, movie-watching, or everyday viewing, these TVs provide an enriching experience that satisfies various entertainment needs.
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