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Hand Held Products 7900 manual Troubleshooting

Models: 7900

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Page 99

Troubleshooting

If the Beam Settings are not set to receive or you’ve aligned two IrDA ports and the terminal is still not receiving, go to Start > Programs > Infrared Receive. The terminal searches for the sending device.

If the terminal cannot find the sending device, the following message appears:

Dolphin® 7900 Series User’s Guide

Rev D

8 - 7

Page 99

Image 99

Hand Held Products 7900 manual Troubleshooting

Contents

User’s Guide Trademarks DisclaimerTable of Contents Using the Image Engine Communications Wireless PAN Wpan Communications with Bluetooth Applications Dolphin ChargeBase Overview IntroductionRequired Safety Labels Laser Safety LabelLocation 802.11b Dolphin 7900 Series Wlan 802.11b or Wpan Bluetooth RadioParameter Specification BluetoothDolphin 7900 Series Wwan Radio GSM MC-45 & MC-46 802.11b and BluetoothGSM and Bluetooth GSM, 802.11b, and BluetoothDolphin 7900 Series Batch Terminal FCC ComplianceRF, Regulatory, and Safety Agency Approvals for GSM MC-45 RF, Regulatory, and Safety Agency Approvals for GSM MC-46Parameter Waste Electrical and Electronic Equipment Information Care and Cleaning of the Dolphin TerminalFor European Community Users MicrowavesRev D Memory Getting StartedData Input ImagingDolphin 7900 Radio Configuration Options Standard ConfigurationsCustom Configurations Dolphin 7900 Series Peripherals Dolphin 7900 Accessories Unpack the Carton and Verify its Contents Using the Dolphin 7900 for the First TimeCharging with Dolphin Peripherals To Remove the Main Battery PackAlign the Screen Verify Operations with Demos Hard Reset Cold Boot Resetting the TerminalSuspend Mode Soft Reset Warm BootRev D Processor System FeaturesWireless Radio Options Hardware OverviewPocketPC Front Panel FeaturesScan LED Audio JackSpeaker IrDA PortBack Panel Features Stylus and Fastener BatteryImage Engine Window Hand Strap SlotProgrammable Side Button Side Panel FeaturesOpening the Access Door Access DoorMSD SIM Installing a Mini-SD CardReplacing the Access Door Installing a SIM CardBottom Panel Features Mechanical ConnectorPowering Out Battery Power Main Battery PackInternal Backup Battery Managing Battery Power Default Low and Critical Battery PointsSetting Critical and Low Battery Points Checking Battery Power Guidelines for Battery Use and DisposalStoring Batteries Dolphin 7900 Technical Specifications Peripherals/Accessories TemperatureTemperature Humidity Resistance PowerNavigation Bar and Start Menu Using Dolphin Mobile ComputersCommand Bar Today ScreenUsing the Touch Screen Selecting ProgramsPop-Up Menus Adjusting the Backlight Software Communication Programs Wireless RadiosCommunication Options IrDA PortRadio Manager Radio Driver InstallationRadio Options Radio CombinationsUsing the Block Recognizer Using the Soft Input Panel SIPUsing the SIP Keyboard Using the Letter RecognizerSelecting Text Input Panel OptionsInput tab Word Completion tab Options tab Writing on the Screen Drawing on the ScreenTo Select Writing Status Icons NotificationsStatus Icon Meaning Using File Explorer Using FindFar Using the Image EngineImage Engine Options Range NearPostal Codes Bar Code Symbologies SupportedSymbology Type Symbology Name 1D Symbologies OCR CodesProgrammable Side Buttons Activating the EngineDemos DecodingOmni-Directional Scanning Sample Bar CodesUploading Images Capturing ImagesTaking an Image High-Vis Aiming PatternRev D Using the Keyboards Key Numeric KeyboardKey Alpha Keyboard Using the Navigation Keys Using the Function KeysUsing the Modifier Keys Name Key FunctionKey combination pressed Alpha Mode Caps Lock Key in Alpha ModeKey Numeric Keyboard Key Combination Function Blue Key CombinationsRed Key Combinations Key CharacterRed + F10 Key Alpha Keyboard NUM Lock KeyCaps Lock Functionality NUM Key Combinations Numeric Shift in Numeric Mode Rev D Connections SettingsPersonal Tab System Tab Connections Tab Description SystemPersonal Tab Available Applications To Enable HotKeysButtons Button AssignmentsStereo headphone Mic VolumeHeadset Volume Headset ControlMenus Adding a Program to the Start Menu Using System SettingsUsing File Explorer Tap Start Settings Personal tab Menus Start Menu tabUsing ActiveSync on the Desktop Computer System Tab Functions CPU SpeedTo Increase/Decrease RAM Memory Main tabFree Storage Card TabTotal storage card Memory UseFind Link PowerTab Description Battery Tab Wireless TabTab Description Advanced Tab Regional SettingsRemove Programs To Remove ProgramsScreen Alignment tab ClearType TabText Size Tab Default Font Size Largest Font Size Com Port Assignment Table Zero-Config Wi-FiConnections Tab Server-Assigned IP AddressesOpening the Connections Manager Creating an External Modem Connection to an ISPTask Tab Tap Start Settings Connections tab Connections Task tab Tap FInish Advanced SettingsEnter a name for the connection, such as My Connection Port Settings Tab General TabTCP/IP Tab Servers Tab Connecting to Your ISPCreating an External Modem Connection to Your Work Establishing Exceptions for Work URLsSetting up a Proxy Server Connection for Work Connections Setting Up a VPN Connection for Work ConnectionsGo to Start Settings Connections tab Connections Dolphin 7900 Series User’s Guide Rev D Connecting to a VPN Server Establishing Dialing Rules Network Cards Creating a Wireless Network ConnectionDolphin 7900 Series User’s Guide Rev D Rev D General Help on Connecting Installing Additional SoftwareCommunications Using ActiveSync Synchronizing from Your Desktop ComputerSynchronizing from the Terminal Exploring the Terminal from the Desktop Computer Adding Programs to the Terminal Using ActiveSync If the File is an InstallerIf the File is Not an Installer Using Infrared Verify That the IrDA Port is EnabledIrDA Port Location on the Terminal Receiving Verify That Beam Settings Are Set to ReceiveSending and Receiving SendingTroubleshooting Adding Programs Directly from the Internet Using an ISPEnabling the 802.11b Radio Driver Wireless LAN Wlan Communications with 802.11bConfiguration Utilities 802.11b Wireless Security SupplementIcon This icon means… 802.11b SettingsTap Start Settings System tab 802.11b Settings Status IconsStatus Tab Config Tab To Add an Active Ssid to the Preferred Profile Table To Create a New Profile Algorithm Authentication TabField Description Authentication EnableAdvanced Tab Field Description Power Save ModePreamble Mode To Delete a ProfileAbout Tab Using the Status Icon802.1X Supplicant Protocol Support 802.11b Wireless Security SupplementRequired Network Configuration Information Worksheets Platforms SupportedMD5 Worksheet Leap WorksheetTLS/SmartCard Worksheet Ttls Worksheet Peap Worksheet Orange Icon IndicatorsOpening the Client GrayMenu Item Tapping this item… Close Main ScreenPort Status Icon Client MenuInstall Protocol View MenuExit Help Menu Status BarMenu Item Tapping this item… Port Menu Configuring the ClientMenu Item Description Enable DisableOn this tab You… Configuration ScreensClient Configuration Area Accessing the Client Configuration AreaIdentity PasswordUser Tab Field Description ProfileTunneled authentication area Field Description Use certificateProtocol System Tab Server Tab Port Settings AreaWireless Networks Tab Notifications Field Description Protocol SettingsProtocol Tab Display EAPProfile Info Tab Adding a Wireless Network ConfigurationWEP Mgmt Tab PSK pass-phrase WPA Settings TabField Description WPA Mode LoggingInstalling Certificates with CertAdd Installing CertificatesAdvice and Workarounds Select Peer-to-Peer Group ad hoc mode and Do active scan Key to authenticate with APHow 802.1X Works Typical Message Exchange Using MD5 or TLSTypical Message Exchange Using Ttls and Peap Central User AdministrationBenefits Additional Advantages of Ttls and Peap Relative Merits of Authentication ProtocolsDynamic Session Specific Wireless Encryption Keys Cisco LeapDifferences Between Protocols Assign COM Ports Wireless PAN Wpan Communications with BluetoothEnabling the Bluetooth Radio Setting Up Your Bluetooth CardDiscover Bluetooth Devices Bond With Discovered Devices Rev D Set Up Your Favorite Device View Device PropertiesTap Tools My Favorites Delete a Device From the Folder Change ViewsTurn Radio Transmitter ON/OFF Bluetooth ActiveSyncRev D Bluetooth LAN Access Rev D Exchange Business Cards ObexSend a Contact Send a File Prepare for File Transfer Browse Remote DeviceDolphin 7900 Series User’s Guide Rev D Create a Folder Send/Receive Files or FoldersTap Device Connect Delete Files or FoldersRefresh Remote View Connect/DisconnectReceive Contact or File Using the DialerEnable File Sharing Exit Bluetooth File ExplorerTap Start Contacts Using the DialerTap Start Settings System tab Dialer Assign a Dialing PrefixEriccson, Nokia 6210, NTT DoCoMo, Sony Phones Get Connected WizardMotorola Timeport 270C, Nokia 3650/6310/7650/8910/8910i AcceptDial Up Connection Automatic Connections for Nokia 3650/7650 Tap Start Settings Connections tab ConnectionsUncheck Wait for dial tone before dialing. Tap Finish Automatic Connections for Motorola Timeport 270CAutomatic Connections for Nokia 6310/8910/8910i Wireless WAN Wwan Communications with GSM/GPRS Keyboard Combinations for Calls Installing a SIM CardSIM Card Audio ModesIcons and Bubble Messages Using uPhoneAccessing uPhone Navigation Bar IconsTap Call Answerphone to dial Sending a Call Using the DiallerMaking a Call Entering a Phone NumberCall Waiting Receiving a CallAnswering a Call Rejecting a CallMaking Conference Calls Ending a CallCall Waiting Placing the Current Call on HoldDialler Menus TouchtonesTools Menu Mic mute Settings MenuPhonebook Menu Item Description SeePreviewing Tones Ringtone ConfigurationTap Start Settings Personal tab Ringtones icon or WAV FilesCharging Ussd Exit Closes the Call Log Call LogTap Start Programs uPhone Call Log or DialedTab Windows UPhone ConfigurationAccessing uPhone Configuration Tap Start Settings System tab uPhone iconNetwork Tab General TabNot Diverted Divert TabNot barred Bar TabCard can be made All outgoing calls Bar all outgoing callsRequest Delivery Reports Messaging TabTap Start Programs uPhone SMS Manager, or SMS ManagerOpening the SMS Manager InboxSent Folder Outbox FolderSending an SMS Message Select All Icons at the Top of the Message ScreenEdit Menu Icon DescriptionNo ActiveSync Gprs SettingsConfiguring the Gprs Connection Service Provider InformationTap Manage existing connections Rev D Dolphin 7900 Series User’s Guide Rev D Rev D Applications CalendarCreating an Appointment Using the Summary Screen Contacts Creating Meeting RequestsScheduling a Meeting Searching for Contacts Creating a ContactTasks Creating a Task Messaging Creating a NoteSynchronizing E-mail Messages Receiving Messages Connecting Directly to an E-mail ServerComposing Messages Using the Message ListManaging E-mail Messages and Folders Accessing Pocket Internet Explorer Pocket Internet ExplorerActiveSync Mobile Favorites Folder Default View One Column ViewBrowse the Internet on Your Terminal View OptionsCreating and Synchronizing Mobile Favorites Using Mobile Favorites and ChannelsTap the AvantGo Channels link Using AvantGo ChannelsUsing Pocket Word Pocket WordCreating a Word File Typing ModeDrawing Mode Pocket ExcelTips for Working in Pocket Excel Creating an Excel FileWindows Media Player for Pocket PC Setting Up MSN MessengerTap Start Programs MSN Messenger Pictures Tap Tools Options Account tabTo begin, tap Start Programs Pictures Rev D Convenient Storage Intelligent Battery ChargingPower Supply Dolphin HomeBaseAUX Battery LED Front PanelTerminal Well RS-232 Port Auxiliary Battery WellDC Power Jack Back PanelPowering the Dolphin HomeBase RS-232 Serial ConnectorCharging the Main Battery To Power a Terminal and Charge its Main BatteryCharging a Spare Battery in the Auxiliary Battery Well ActiveSync Communications with the HomeBase Required Equipment for SetupTo Install the HomeBase Using USB Setting up the Terminal for ActiveSync CommunicationsSetting up the PC for ActiveSync Communications Connecting the CablesRS-232 Communications RS-232 Pin Configuration HomeBase /Host Port Pin / Input SignalModem DB25 Communicating with the Dolphin Terminal Verifying CommunicationVerifying Data Transfer Mounting the HomeBase Desk MountingWall Mounting Dolphin 7900 Series User’s Guide Rev D Rev D Capacity Dolphin Mobile BaseCommunications Convenient StorageLatch Spring Arm AssemblyDolphin Mobile Base Hardware Overview Front PanelOrange Data is being sent at high data rates Power Supply ConnectorBottom Panel Comm LED Color Indicates that… RedRS-232 Serial Communications Port TXD RXD DSR GND DTR CTS RTS Volt OUTBall Joint Back PanelTurnscrew Ball Joint ConnectorMounting the Dolphin Mobile Base To Mount the Dolphin Mobile BaseCharging the Dolphin Terminal Powering the Dolphin TerminalSetting Up the Mobile Base for Communications RS-232 Pin ConfigurationConfiguring the Terminal for ActiveSync Communications Dolphin ChargeBase Dolphin ChargeBase Parts and FunctionsTerminal Wells Supplying Power to the ChargeBase Dock LEDCharge LEDs Inserting and Removing Terminals Charging Terminals in the ChargeBaseMounting the Dolphin ChargeBase Using the Mounting Brackets Using the DIN RailDolphin 7900 Series User’s Guide Rev D Rev D Dolphin QuadCharger Parts and Functions Dolphin QuadChargerAnalyze Button Battery Capacity Indicator LEDsPower Switch Rear PanelCharging Batteries in the QuadCharger Supplying Power to the QuadChargerInserting and Removing Battery Packs Recommendations for Storing BatteriesAnalyze Cycle Using the Battery AnalyzerTo Analyze a Battery LocationMounting the QuadCharger Problem Issue TroubleshootingProduct Service and Repair Online Product Service and Repair AssistanceCustomer Support Technical Assistance Online Technical AssistanceNorth America/Canada How to Extend Your Warranty Limited WarrantyRev D Page Hand Held Products, Inc