Customer Support | Hand Held Products 7900 specification

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Customer Support

Product Service and Repair

Hand Held Products provides service for all its products through service centers throughout the world. To obtain warranty or non-warranty service, return the unit to Hand Held Products (postage paid) with a copy of the dated purchase record attached. Contact the appropriate location below to obtain a Return Material Authorization number (RMA #) before returning the product.

North America

Hand Held Products Corporate Offices

Telephone:(800) 782-4263, option 3

Fax: (704) 566-6015

E-mail: naservice@handheld.com

América Latina

Hand Held Products América Latina

Teléfono: (800) 782-4263, opción 8, opción 4

Teléfono: (704) 998-3998, opción 8, opción 4

Fax: (239) 263-9689

E-mail: laservice@handheld.com

Brasil

Hand Held Products São Paulo

Teléfono: Int+55 (11) 2178-0500

Fax:	Int+55 (11) 2178-0502

Hand Held Products Rio de Janeiro

Teléfono: Int+55 (21) 2178-0500

Fax:	Int+55 (21) 2178-0505

São Paulo and Rio de Janeiro

E-mail: brservice@handheld.com

México

Hand Held Products México

Teléfono: Intl+52 (55) 5203-2100

Fax: Intl+52 (55) 5531-3672

E-mail: mxservice@handheld.com

Europe, Middle East, and Africa

Hand Held Products Europe

Telephone:+31 (0) 40 29 01 633

Fax: +31 (0) 40 2901631

E-mail: euservice@handheld.com

Asia Pacific

Hand Held Products Asia/Pacific

Telephone:+852-2511-3050

Fax: +852-2511-3557

E-mail: apservice@handheld.com

Japan

Hand Held Products Japan

Telephone:+81-3-5770-6312

Fax: +81-3-5770-6313

E-mail: apservice@handheld.com

Online Product Service and Repair Assistance

You can also access product service and repair assistance online at www.handheld.com.

Dolphin® 7900 Series User’s Guide

Rev D

17 - 1

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Hand Held Products 7900 manual Customer Support, Online Product Service and Repair Assistance

Contents

User’s Guide Trademarks Disclaimer Table of Contents Using the Image Engine Communications Wireless PAN Wpan Communications with Bluetooth Applications Dolphin ChargeBase Overview Introduction Required Safety Labels Laser Safety LabelLocation Parameter Specification Dolphin 7900 Series Wlan 802.11b or Wpan Bluetooth RadioBluetooth 802.11b GSM and Bluetooth 802.11b and BluetoothGSM, 802.11b, and Bluetooth Dolphin 7900 Series Wwan Radio GSM MC-45 & MC-46 Dolphin 7900 Series Batch Terminal FCC Compliance RF, Regulatory, and Safety Agency Approvals for GSM MC-45 RF, Regulatory, and Safety Agency Approvals for GSM MC-46Parameter For European Community Users Care and Cleaning of the Dolphin TerminalMicrowaves Waste Electrical and Electronic Equipment Information Rev D Data Input Getting StartedImaging Memory Dolphin 7900 Radio Configuration Options Standard ConfigurationsCustom Configurations Dolphin 7900 Series Peripherals Dolphin 7900 Accessories Unpack the Carton and Verify its Contents Using the Dolphin 7900 for the First Time Charging with Dolphin Peripherals To Remove the Main Battery Pack Align the Screen Verify Operations with Demos Suspend Mode Resetting the TerminalSoft Reset Warm Boot Hard Reset Cold Boot Rev D Wireless Radio Options System FeaturesHardware Overview Processor PocketPC Front Panel Features Speaker Audio JackIrDA Port Scan LED Back Panel Features Image Engine Window BatteryHand Strap Slot Stylus and Fastener Opening the Access Door Side Panel FeaturesAccess Door Programmable Side Button MSD SIM Installing a Mini-SD Card Replacing the Access Door Installing a SIM Card Bottom Panel Features Mechanical ConnectorPowering Out Battery Power Main Battery PackInternal Backup Battery Managing Battery Power Default Low and Critical Battery PointsSetting Critical and Low Battery Points Checking Battery Power Guidelines for Battery Use and DisposalStoring Batteries Dolphin 7900 Technical Specifications Temperature Humidity TemperatureResistance Power Peripherals/Accessories Command Bar Using Dolphin Mobile ComputersToday Screen Navigation Bar and Start Menu Using the Touch Screen Selecting ProgramsPop-Up Menus Adjusting the Backlight Communication Options Wireless RadiosIrDA Port Software Communication Programs Radio Options Radio Driver InstallationRadio Combinations Radio Manager Using the SIP Keyboard Using the Soft Input Panel SIPUsing the Letter Recognizer Using the Block Recognizer Selecting Text Input Panel OptionsInput tab Word Completion tab Options tab Writing on the Screen Drawing on the ScreenTo Select Writing Status Icons NotificationsStatus Icon Meaning Using File Explorer Using Find Image Engine Options Using the Image EngineRange Near Far Symbology Type Symbology Name 1D Symbologies Bar Code Symbologies SupportedOCR Codes Postal Codes Demos Activating the EngineDecoding Programmable Side Buttons Omni-Directional Scanning Sample Bar Codes Taking an Image Capturing ImagesHigh-Vis Aiming Pattern Uploading Images Rev D Using the Keyboards Key Numeric KeyboardKey Alpha Keyboard Using the Navigation Keys Using the Function Keys Using the Modifier Keys Name Key FunctionKey combination pressed Alpha Mode Caps Lock Key in Alpha ModeKey Numeric Keyboard Red Key Combinations Blue Key CombinationsKey Character Key Combination Function Red + F10 Key Alpha Keyboard NUM Lock KeyCaps Lock Functionality NUM Key Combinations Numeric Shift in Numeric Mode Rev D Personal Tab System Tab Connections Tab Description SettingsSystem Connections Personal Tab Buttons To Enable HotKeysButton Assignments Available Applications Headset Volume Mic VolumeHeadset Control Stereo headphone Using File Explorer Using System SettingsTap Start Settings Personal tab Menus Start Menu tab Menus Adding a Program to the Start Menu Using ActiveSync on the Desktop Computer System Tab To Increase/Decrease RAM Memory CPU SpeedMain tab Functions Total storage card Storage Card TabMemory Use Free Tab Description Battery Tab PowerWireless Tab Find Link Tab Description Advanced Tab Regional Settings Remove Programs To Remove ProgramsScreen Alignment tab ClearType TabText Size Tab Default Font Size Largest Font Size Connections Tab Zero-Config Wi-FiServer-Assigned IP Addresses Com Port Assignment Table Opening the Connections Manager Creating an External Modem Connection to an ISPTask Tab Tap Start Settings Connections tab Connections Task tab Tap FInish Advanced SettingsEnter a name for the connection, such as My Connection Port Settings Tab General TabTCP/IP Tab Creating an External Modem Connection to Your Work Connecting to Your ISPEstablishing Exceptions for Work URLs Servers Tab Setting up a Proxy Server Connection for Work Connections Setting Up a VPN Connection for Work ConnectionsGo to Start Settings Connections tab Connections Dolphin 7900 Series User’s Guide Rev D Connecting to a VPN Server Establishing Dialing Rules Network Cards Creating a Wireless Network Connection Dolphin 7900 Series User’s Guide Rev D Rev D General Help on Connecting Installing Additional SoftwareCommunications Using ActiveSync Synchronizing from Your Desktop ComputerSynchronizing from the Terminal Exploring the Terminal from the Desktop Computer Adding Programs to the Terminal Using ActiveSync If the File is an InstallerIf the File is Not an Installer Using Infrared Verify That the IrDA Port is EnabledIrDA Port Location on the Terminal Sending and Receiving Verify That Beam Settings Are Set to ReceiveSending Receiving Troubleshooting Adding Programs Directly from the Internet Using an ISP Configuration Utilities Wireless LAN Wlan Communications with 802.11b802.11b Wireless Security Supplement Enabling the 802.11b Radio Driver Tap Start Settings System tab 802.11b Settings 802.11b SettingsStatus Icons Icon This icon means… Status Tab Config Tab To Add an Active Ssid to the Preferred Profile Table To Create a New Profile Field Description Authentication Authentication TabEnable Algorithm Preamble Mode Field Description Power Save ModeTo Delete a Profile Advanced Tab About Tab Using the Status Icon Required Network Configuration Information Worksheets 802.11b Wireless Security SupplementPlatforms Supported 802.1X Supplicant Protocol Support MD5 Worksheet Leap WorksheetTLS/SmartCard Worksheet Ttls Worksheet Peap Worksheet Opening the Client Icon IndicatorsGray Orange Port Status Icon Main ScreenClient Menu Menu Item Tapping this item… Close Install Protocol View MenuExit Help Menu Status BarMenu Item Tapping this item… Menu Item Description Enable Configuring the ClientDisable Port Menu Client Configuration Area Configuration ScreensAccessing the Client Configuration Area On this tab You… User Tab PasswordField Description Profile Identity Tunneled authentication area Field Description Use certificateProtocol System Tab Server Tab Port Settings Area Wireless Networks Tab Protocol Tab Field Description Protocol SettingsDisplay EAP Notifications Profile Info Tab Adding a Wireless Network Configuration WEP Mgmt Tab Field Description WPA Mode WPA Settings TabLogging PSK pass-phrase Installing Certificates with CertAdd Installing CertificatesAdvice and Workarounds Select Peer-to-Peer Group ad hoc mode and Do active scan Key to authenticate with AP How 802.1X Works Typical Message Exchange Using MD5 or TLS Typical Message Exchange Using Ttls and Peap Central User AdministrationBenefits Dynamic Session Specific Wireless Encryption Keys Relative Merits of Authentication ProtocolsCisco Leap Additional Advantages of Ttls and Peap Differences Between Protocols Enabling the Bluetooth Radio Wireless PAN Wpan Communications with BluetoothSetting Up Your Bluetooth Card Assign COM Ports Discover Bluetooth Devices Bond With Discovered Devices Rev D Set Up Your Favorite Device View Device PropertiesTap Tools My Favorites Delete a Device From the Folder Change Views Turn Radio Transmitter ON/OFF Bluetooth ActiveSync Rev D Bluetooth LAN Access Rev D Exchange Business Cards Obex Send a Contact Send a File Prepare for File Transfer Browse Remote Device Dolphin 7900 Series User’s Guide Rev D Create a Folder Send/Receive Files or Folders Refresh Remote View Delete Files or FoldersConnect/Disconnect Tap Device Connect Enable File Sharing Using the DialerExit Bluetooth File Explorer Receive Contact or File Tap Start Settings System tab Dialer Using the DialerAssign a Dialing Prefix Tap Start Contacts Ericcson, Nokia 6210, NTT DoCoMo, Sony Phones Get Connected Wizard Motorola Timeport 270C, Nokia 3650/6310/7650/8910/8910i Accept Dial Up Connection Uncheck Wait for dial tone before dialing. Tap Finish Tap Start Settings Connections tab ConnectionsAutomatic Connections for Motorola Timeport 270C Automatic Connections for Nokia 3650/7650 Automatic Connections for Nokia 6310/8910/8910i Wireless WAN Wwan Communications with GSM/GPRS SIM Card Installing a SIM CardAudio Modes Keyboard Combinations for Calls Accessing uPhone Using uPhoneNavigation Bar Icons Icons and Bubble Messages Tap Call Answerphone to dial Making a Call Using the DiallerEntering a Phone Number Sending a Call Answering a Call Receiving a CallRejecting a Call Call Waiting Call Waiting Ending a CallPlacing the Current Call on Hold Making Conference Calls Dialler Menus TouchtonesTools Menu Phonebook Settings MenuMenu Item Description See Mic mute Tap Start Settings Personal tab Ringtones icon or Ringtone ConfigurationWAV Files Previewing Tones Charging Ussd Tap Start Programs uPhone Call Log or Call LogDialed Exit Closes the Call Log Accessing uPhone Configuration UPhone ConfigurationTap Start Settings System tab uPhone icon Tab Windows Network Tab General Tab Not Diverted Divert Tab Card can be made Bar TabAll outgoing calls Bar all outgoing calls Not barred Request Delivery Reports Messaging Tab Opening the SMS Manager SMS ManagerInbox Tap Start Programs uPhone SMS Manager, or Sent Folder Outbox FolderSending an SMS Message Edit Menu Icons at the Top of the Message ScreenIcon Description Select All Configuring the Gprs Connection Gprs SettingsService Provider Information No ActiveSync Tap Manage existing connections Rev D Dolphin 7900 Series User’s Guide Rev D Rev D Applications CalendarCreating an Appointment Using the Summary Screen Contacts Creating Meeting RequestsScheduling a Meeting Searching for Contacts Creating a Contact Tasks Creating a Task Messaging Creating a NoteSynchronizing E-mail Messages Receiving Messages Connecting Directly to an E-mail Server Composing Messages Using the Message List Managing E-mail Messages and Folders Accessing Pocket Internet Explorer Pocket Internet ExplorerActiveSync Browse the Internet on Your Terminal Default View One Column ViewView Options Mobile Favorites Folder Creating and Synchronizing Mobile Favorites Using Mobile Favorites and Channels Using Pocket Word Using AvantGo ChannelsPocket Word Tap the AvantGo Channels link Drawing Mode Typing ModePocket Excel Creating a Word File Tips for Working in Pocket Excel Creating an Excel File Windows Media Player for Pocket PC Setting Up MSN MessengerTap Start Programs MSN Messenger Pictures Tap Tools Options Account tabTo begin, tap Start Programs Pictures Rev D Power Supply Intelligent Battery ChargingDolphin HomeBase Convenient Storage AUX Battery LED Front PanelTerminal Well DC Power Jack Auxiliary Battery WellBack Panel RS-232 Port Powering the Dolphin HomeBase RS-232 Serial Connector Charging the Main Battery To Power a Terminal and Charge its Main BatteryCharging a Spare Battery in the Auxiliary Battery Well To Install the HomeBase Using USB Required Equipment for SetupSetting up the Terminal for ActiveSync Communications ActiveSync Communications with the HomeBase Setting up the PC for ActiveSync Communications Connecting the CablesRS-232 Communications RS-232 Pin Configuration HomeBase /Host Port Pin / Input SignalModem DB25 Communicating with the Dolphin Terminal Verifying CommunicationVerifying Data Transfer Mounting the HomeBase Desk MountingWall Mounting Dolphin 7900 Series User’s Guide Rev D Rev D Communications Dolphin Mobile BaseConvenient Storage Capacity Dolphin Mobile Base Hardware Overview Spring Arm AssemblyFront Panel Latch Bottom Panel Power Supply ConnectorComm LED Color Indicates that… Red Orange Data is being sent at high data rates RS-232 Serial Communications Port TXD RXD DSR GND DTR CTS RTS Volt OUT Ball Joint Back Panel Mounting the Dolphin Mobile Base Ball Joint ConnectorTo Mount the Dolphin Mobile Base Turnscrew Setting Up the Mobile Base for Communications Powering the Dolphin TerminalRS-232 Pin Configuration Charging the Dolphin Terminal Configuring the Terminal for ActiveSync Communications Dolphin ChargeBase Dolphin ChargeBase Parts and FunctionsTerminal Wells Supplying Power to the ChargeBase Dock LEDCharge LEDs Inserting and Removing Terminals Charging Terminals in the ChargeBaseMounting the Dolphin ChargeBase Using the Mounting Brackets Using the DIN Rail Dolphin 7900 Series User’s Guide Rev D Rev D Dolphin QuadCharger Parts and Functions Dolphin QuadCharger Power Switch Battery Capacity Indicator LEDsRear Panel Analyze Button Inserting and Removing Battery Packs Supplying Power to the QuadChargerRecommendations for Storing Batteries Charging Batteries in the QuadCharger To Analyze a Battery Using the Battery AnalyzerLocation Analyze Cycle Mounting the QuadCharger Problem Issue Troubleshooting Product Service and Repair Online Product Service and Repair AssistanceCustomer Support Technical Assistance Online Technical AssistanceNorth America/Canada How to Extend Your Warranty Limited Warranty Rev D Page Hand Held Products, Inc