Hand Held Products 7900 manual Key to authenticate with AP

Advice and Workarounds

Issue	Possible Causes and Solutions
The wireless network interface appears, but	Power up the radio; see Enabling Radios and Radio Combinations on
when I select it and go to the "configure" menu,
	page 4-5.
the Scan button is disabled.
The client is not attaching to the correct AP.	The default network profile instructs the client to attach to the first
	available AP. You must select a network, move it to the Configured
	Networks list, and then move it above default in the list using the up
	arrow buttons.
	For more information, see Wireless Networks Tab on page 9-24.
The Client is failing authentication even though	1. Verify that the network profile for the AP corresponds to the
all my information was entered correctly.	authentication profile you created for it.
	• Select the network profile in the Configured Networks list.
	• Tap Properties. The Profile Info tab opens - see page 9-26.
	• In the Authentication profiles drop-down list, select the profile
	you want to review.
	• Tap View. The User tab appears displaying the profile’s
	information.
	2. Verify that you have configured the identity and password into the
	correct fields on the User tab (page 9-26) in the authentication
	profile. If you are using PEAP or TTLS, the username and password
	are entered in the Tunneled authentication section.
My AP does not broadcast its SSID. Even	• Make sure that the desired SSID is listed as the Network Name, not
though I have manually configured an AP with	the Network Profile (which is a screen label)
	• Verify that Do Active Scan is selected on the Profile Info tab; see Do
that name, the Client won't associate with it.
	active scan on page 9-26.Otherwise, the Client will not attempt to find
	the AP.
I am authenticated, but I don't get an IP	On the main screen, tap and hold on your AP, tap Configure on the
address through DHCP.	popup menu, and select the Protocol tab. Verify that Renew IP Address
	is selected; see Renew IP address on page 9-25.
I cannot attach to my old network that does not	• Verify that you can see your SSID in the Available Networks list on the
support 802.1x authentication, but is using	Wireless Networks tab. Move the SSID to the top of the Configured
	Networks list so that it is accessed first. If the SSID is not there, you
WEP encryption.
	can add it manually and enter the SSID as the network name - page
	9-24
	• Select the SSID and tap Properties.
	• On the Profile Info tab, select Do active scan if your AP does not
	broadcast its SSID.
	• On the WEP Mgmt tab, select Use key for data encryption and Use
	key to authenticate with AP.
	• Enter the WEP Key - see Key on page 9-27.
	• On the Protocol tab, select Renew IP Address (unless you have
	entered one manually separate from the Client)
	• Note that the port status indicator in the main screen reads
	"Associated," not "Authenticated" when the connection is complete;
	although the log file will indicate "Entered AUTHENTICATED state."
I made changes, but they do not appear to have	Always tap OK before exiting a screen you have changed. Then restart
taken effect.	the Client from the Client menu on the main screen.
How do I enable peer-to-peer (ad-hoc) mode to	• On the Wireless Networks tab, add a new profile to the Configured
have two clients communicate without an AP?	Network list.
	• On the Profile Info tab, give each side the same network name (SSID).
	• Select Peer-to-Peer Group (ad hoc mode) and Do active scan.
	• On the WEP management section, select Use key for data encryption
	and enter an identical key for both clients.
	• Verify that this network profile is the first (or only) one in the
	Configured Network list and try to restart both clients at roughly the
	same time.

9 - 30 Rev D Dolphin® 7900 Series User’s Guide