7.6 Troubleshooting
7.6Troubleshooting
PROBLEM |
| PROBABLE CAUSE |
| POSSIBLE SOLUTION |
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Nothing is heard from the | • | Improper connection of jacks. | • | Confirm that you are using the |
VPS when accessing the | • Bad connection with the PBX. |
| correct extension number for | |
VPS. |
| the VPS. Ask your System | ||
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| Administrator. |
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| • Check if the jacks of the VPS | |
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| are connected to the proper |
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| jacks of the PBX (see 1.2 |
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| Voice Mail Integration). |
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| • Check the System Program | |
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| [130] of the |
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| programming agrees with the |
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| actual connection. |
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| • Check the | |
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| Port Assignment" screen of |
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| the |
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| Program [117] or [126] of other |
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| Setting" and "Configuration- |
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| Extension Port" screens of |
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| DPT Integration to see if the |
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| programming agrees with the |
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| actual connection. |
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Unable to utilise some of | • | Your PBX cannot support the | • | Consult your dealer. |
the DPT Integration |
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features, even though DPT | • | The software version of your |
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Integration has been |
| PBX is lower than required. |
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established properly. |
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The VPS does not operate. | • | Bad printed circuit board. | • | Change the printed circuit |
| • | Bad connection with PBX. |
| board. |
| • | Incomplete card insertion. | • | Check the connection |
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| between the VPS and PBX. | ||
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| • Insert the card firmly into the | |
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| card slot. |
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Dialling is not registered. | • | A pulse telephone is being | • | Change to a touch tone |
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| used by mistake. |
| telephone. |
| • | Improper setting of | • | Adjust the integration mode |
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| integration mode. |
| properly between the VPS and |
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| your PBX (see "Integration |
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| Mode" in 2.5.4 Parameters in |
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| the Programming Manual). |
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