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Panasonic KX-TVM50 installation manual Troubleshooting

Models: KX-TVM50

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Troubleshooting Specs Install System Connection Diagram Dtmf Signalling Password System Administrator Wiring Precautions Subscribers Password Reset Unable to access to

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7.6 Troubleshooting

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Panasonic KX-TVM50 installation manual Troubleshooting

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Contents

ACD Report Server Voice Processing SystemVoice Processing System Version System Components Model Description Important Safety Instructions For users in Finland, Norway and Sweden For users in Taiwan onlyFor users in Germany Installation Manual Other Information Http//doc.panasonic.de For Future Reference Installation Installing KX-TVM/NCV Maintenance ConsoleSystem Maintenance and Troubleshooting Voice Processing System Overview Feature Manual About the Other ManualsTrademarks Programming Manual Precautions for Users in the United Kingdom Installation Manual Table of Contents 105 KX-TE Series PBX Programming for APT Integration 115120 137 154 157163 172 Section Voice Processing System Overview Basic System Construction Main Unit System Connection Diagram Initial Configuration and Expansion Capabilities OptionsOptional Cards-KX-TVM50 Optional Cards-KX-TVM200/KX-NCV200 Installer Equipment and Software Requirements Recommendations for System Configuration No. of Ports No. of Optional Port Using AA Service CardsNo. of Trunks KX-TVM200/KX-NCV200 PBX KX-TVM200/KX-NCV200 Compatible PBXs PBX Model Integration Type Voice Mail Integration Overview Connection Examples-KX-TVM50 DPT IntegrationSlot Slot Assigned as VM DPT ports APT Integration Slot Assigned as VM1 APT ports Inband/No Integration Connection Example KX-TVM204 × 6, DPT Integration Mode Connection Examples-KX-TVM200/KX-NCV200 Specifications Hardware Software Environment Specifications Section Installation Installation Precautions Before InstallationWiring Precautions Allowable Relative Humidity vs. Temperature Environmental Requirements KX-TVM200/KX-NCV200 onlyHard Disk Drive Usage Environment Operating Area Necessary Tools not supplied Unpacking Names and Locations Outside/Inside View KX-TVM200/KX-NCV200 System Components KX-NCV200 only Power Switch Factory Installed Flash Memory Card KX-TVM50 onlyLAN Port Optional for KX-TVM50 USB Port Installation Manual Opening/Closing the Covers Opening the Covers Removing/Attaching the Front Cover Removing the Front Cover Closing the Covers Attaching the Front Cover Opening/Closing the Covers Removing the Dummy Cover Plates Installing Optional Cards-KX-TVM50 Installation 1 2-Port Hybrid Expansion Card KX-TVM502Included Items No. of Ports No. of Useable Jacks Installing Optional Cards-KX-TVM50 2 2-Port Digital Expansion Card KX-TVM503 Installing Optional Cards-KX-TVM50 Memory Expansion Card KX-TVM524 LAN Interface Card KX-TVM594 Insert and tighten the screw as shown Screw Modem Card KX-TVM296 Installing Optional Cards-KX-TVM50 Installing Optional Cards-KX-TVM200/KX- NCV200 1 4-Port Digital Expansion Card KX-TVM204 Installing Optional Cards-KX-TVM200/KX-NCV200 Installing Cards in Slot 5 or Slot Modem Card KX-TVM296 Connecting to the PBX PBX Connections Modular Plug Connection PC Connection USB Connection LAN Connection Modem Connection PC Connection Frame Earth Connection Connecting the AC Adaptor Connecting the AC Adaptor Securing the Cables Securing the Cables Initialising the VPS During Installation Wall Mounting the VPS Wall MountingMounting on a Wooden Wall Wall Mounting Mounting on a Concrete or Mortar Wall Wall Mounting Wall Mounting the AC Adaptor Mounting on Wooden Wall Mounting on Concrete or Mortar Wall Mount the AC adaptor as shown Install a screw here 83 mm Wall Mounting Template for AC Adaptor Install a screw here 110 mm Wall Mounting Section Installing KX-TVM/NCV Maintenance Console Overview KX-TVM/NCV Maintenance Console Installation Password SecuritySystem Requirements Required Operating System Installing KX-TVM/NCV Maintenance Console Updating other Panasonic DriversClick Finish Windows 98SE Windows Me WindowsWindows XP Click Continue Anyway Starting KX-TVM/NCV Maintenance Console Starting KX-TVM/NCV Maintenance Console Starting KX-TVM/NCV Maintenance Console Section APT/DPT Integration with a Panasonic KX-T Series PBX What is APT/DPT Integration? When to Use APT/DPT Integration3 APT/DPT Integration Features Guidelines for APT/DPT Integration Service Mode PBX Control ModeTrunk Service Caller Name Setting*3 Two-way RecordingTwo-way Transfer Caller ID Callback Go to the Groups-VM DPT Group-Unit Setting screen KX-TDA Series PBX Programming for DPT Integration Go to Example Settings Set the ports Connection to INS Example Settings Example Settings Click Apply to save the changed data Click Apply to save the changed data Click Apply to save the changed data Example Settings Click Apply to save the changed data KX-TDA Series PBX Programming for DPT Integration KX-TDA Series Feature Programming for DPT Integration Live Call Screening Password AssignmentLive Call Screening LCS Programming Hang up or press the SP-PHONE button Live Call Screening Password Cancelling Live Call Screening Recording Mode AssignmentPress the Enter button Press the Store button Live Call Screening Private/Hands-Free Mode Assignment Go to Extension-Wired Extension-Extension Settings screen Live Call Screening Assignment via PC Programming Live Call Screening Button Assignment Two-way Transfer TWT Button Assignment Two-way Recording TWR Button AssignmentPress One-Touch Two-way Transfer One-Touch TWT Button Assignment Press # Voice Mail Transfer VTR Button Assignment Go to Extension-Wired Extension-Flexible Key screenButton Assignment via PC Programming Live Call Screening Activation Select Extension Number / Name for which you want to program Two-way Recording TWR into Mailbox Two-way Transfer TWT into MailboxOne-Touch Two-way Transfer One-Touch TWT into Mailbox Voice Mail Transfer VTR Programming KX-TE Series PBX Programming for APT Integration KX-TE Series PBX Programming for APT Integration Example trunk feature settings KX-TE Series PBX Programming for APT Integration KX-TE Series PBX Programming for APT Integration KX-TD Series PBX Programming for DPT Integration KX-TD Series PBX Programming via the Managers ExtensionSoftware Verification Enter Enter 117 or Enter 118 or KX-TD Series PBX Programming for DPT Integration Version 4.03A5 0008301332 MUK Choose Voice Mail Integration from the System Menu Go to the 1-1 Slot Assignment screen KX-TD500 PBX Programming for DPT IntegrationSet Status to INS KX-TD500 PBX Programming for DPT Integration Go to the 1-3 Extension Port Assignment screen Go to the 1-4 VPS DPT Port Assignment screen Assign Extension Group No. for the port KX-TD500 PBX Programming for DPT Integration KX-TA Series PBX Programming for APT Integration Recommended trunk feature settings Extension GroupPort Press the Store button Press END Hold KX-TA Series PBX Programming for APT Integration Completing the PBX-VPS Connection Important information for KX-TE and KX-TA users PBX Screen output The 3-digit password you entered is displayed Enter the jack number. Screen output # Stop Rec KX-TD500 Go to 4-2 Extension Line screen Click Apply KX-TE Series Installation Manual Installation Manual Live Call Screening Cancel Button Assignment Two-way Recording Button Assignment Press Store Two-way Transfer Button Assignment Voice Mail Transfer Button Assignment Dial the Voice Mail extension number. Screen output VTR Installation Manual Click OK or Apply KX-TE Series Two-way Recording into Mailbox Live Call Screening Password ControlTwo-way Transfer into Mailbox Restriction on TWR/TWT Activation KX-TD500 Only Section What is Inband Integration? When to Use Inband IntegrationGuidelines for Inband Integration PBX Requirements for Inband Integration Message Waiting Notification on an SLT Dtmf SignallingScreened Transfer from an SLT Follow-on ID or Called Party ID General Guidelines and Definitions PBX Settings for Inband IntegrationGlobal Parameters PBX Interface Parameters PBX Environment Reconnect Sequence on Busy Code Call State Sent to the Voice Mail Port When Default Inband SignallingDigit Translation Table Parameters Transfer to Outside Parameters Outside Transfer Sequence Sequences for Voice Mail Integration T1232/TE TD612 T308 TD816Other PBX Type Go to the Groups-VMDTMF Group-Group Setting screen KX-TDA Series PBX Programming for Inband Integration Go to Example Settings Installation Manual 165 Click Apply to save the changed data Click Apply to save the changed data KX-TDA Series PBX Programming for Inband Integration Example Settings Click Apply to save the changed data KX-TDA Series PBX Programming for Inband Integration KX-TE Series PBX Programming for Inband Integration KX-TE Series PBX Programming for Inband Integration Example trunk feature settings Installation Manual 175 KX-TE Series PBX Programming for Inband Integration KX-TD Series PBX Programming for Inband Integration Main Menu Choose Miscellaneous from the System Menu KX-TD500 PBX Programming for Inband Integration Set Card Status to INS Set Port Status to INS Assignment of the extension line to be connected to the VPS Go to Example Settings Example Settings KX-TD500 PBX Programming for Inband Integration Click Apply to save the changed data Example Settings KX-TD500 PBX Programming for Inband Integration Click Apply to save the changed data KX-TA Series PBX Programming for Inband Integration Extension Mailbox for Extension Section Customising the System Starting Up Quick SetupBefore Programming Starting Quick Setup Using Quick Setup System Security settings PBX Environment settings If Auto Configuration is started Create mailboxes Extension Numbers Mailbox settings Port/Trunk settings Date and Time setting Finalising Quick Setup If Auto Configuration is skipped Port/Trunk settings Date and Time setting Finalising Quick Setup Voice Mail Service Port/Trunk SettingsAutomated Attendant Service Interview Service Custom Services Port/Trunk Settings Programming Custom Services Example of a Menu & Transfer Custom Service Operator Service Confirming Custom Service Programming Creating the Default Mailbox Template Setting Mailboxes and GroupsThen click Edit Default Mailbox… Setting Mailboxes and Groups Editing a Mailbox Subscribers Password Reset Deleting a Mailbox To set the new password To delete the current password Mailbox Groups Subscriber TutorialExtension Groups Recording Prompts Training the Subscriber Section System Maintenance and Troubleshooting Initialising the VPS with KX-TVM/NCV Maintenance Console Initialising the VPS Initialising the VPS with the Mode Switch Click OK Initialising the VPS Click Utility System Back up Make Backup Backing Up the System Backing Up the System Resetting the VPS Operation Press the Reset button only Utility Reports Troubleshooting VPS Line disconnection occurs Unable to access to Troubleshooting Glossary Autoplay New Message Company Greeting Dtmf Follow-On ID LCD Mailbox Number Non-Subscriber Playback Volume/Speed Control Rewind System Administrator VPS Installation Manual Installation Manual Index Numerics 151 Wall Mounting Template For KX-TVM50 Wall Mounting Template for KX-TVM200/KX-NCV200 Copyright PSQX4101ZA KK0806TM0

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