6.2 Port/Trunk Settings
When creating a Custom Service, first create the options that determine what operations are available to callers. Next, record a prompt for the Custom Service. The prompt recorded for each Custom Service should include the instructions needed to guide callers to press buttons on their telephones.
Remember that it is possible and often necessary to have one Custom Service lead to another Custom Service. For example, if someone presses [1] for sales, you might want another menu to say "for new car sales, press [1]; for used car sales, press [2]". This way, callers are routed directly to the person best suited to handle them.
The VPS can provide guidance in several languages, useful if not all your callers speak the same language. You can easily accommodate several languages with Custom Service. For example, each key on the keypad (there are 12 keys) could be assigned to a language. Record the prompt for the first Custom Service presented to callers so that the caller can select a language with
Another common Custom Service application is to program different Custom Services for different times of day. For example, the Custom Service used for Night Mode might be: "Sorry, we are closed for the day. Our regular business hours are from 9 am to 5 pm, Monday through Friday. If you would like to leave a message, press 1 now. If you would like to send a fax, press 2 now".
