6.5 Training the Subscriber
6.5Training the Subscriber
The System Administrator should explain the basic functions of the VPS to all subscribers. The System Administrator should explain which service (Voice Mail Service, Automated Attendant Service, Interview Service, or a Custom Service) will play during the day, and what services will play during night, lunch, and breaks. The System Administrator should explain that trunk callers are called
The System Administrator should also explain the special privileges of VPS subscribers. Subscribers can call from any touchtone telephone in the world and get their messages. To check messages (or change mailbox parameters) from an outside telephone, do the following:
As soon as the VPS plays a guidance message, press code [# 6 
] and then the mailbox number. For example, a subscriber who has extension 1015 and mailbox 1015 would press code [# 6 
1015]. If the subscriber has a password enabled, the password must be entered.
With Toll Saver enabled, the subscriber can call the VPS from anywhere in the world and find out if there are any new messages in his or her mailbox without incurring telephone charges. (Note however that Toll Saver features are available only with certain integration types. For more information, refer to 4.1.3 APT/DPT Integration Features.)
If the subscriber forgets his or her password, the System Administrator or the System Manager can clear the password so that the subscriber can establish a new password.
Explain the purpose of the General Delivery Mailbox. The Message Manager will periodically check it, and forward the contents to the appropriate subscriber.
Explain the purpose of Mailbox Groups. They can be created by the System Administrator to facilitate the distribution of messages to several subscribers. In particular, senior staff members ought to know how to take advantage of Mailbox Groups. 20 lists can be created, with up to 62 mailboxes (KX- TVM50) or up to 100 mailboxes
Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these menus often and make suggestions for improvement. Custom Service is a very powerful feature of the Panasonic VPS. Make the most out of this feature.
