DISPLAY TROUBLESHOOTING
If you encounter problems with the Cintiq display, see the following tables; your problem may be described here and you can try the solution offered. For more information about color issues, see the documentation that came with your operating system or applications.
GENERAL DISPLAY PROBLEMS
No display. The power LED | • Verify that the AC power adapter light is on and the power |
is off. | cable is securely plugged into the Cintiq converter unit’s |
| power receptacle. Check that the Cintiq cable is properly |
| connected to the converter unit. (To unplug the Cintiq cable, |
| squeeze the connector side clips to release the connector.) |
| Check also that Cintiq’s power switch is turned on. |
|
|
No display. The power LED is | • Check the contrast, brightness, and backlight controls. |
lit blue. | Adjust as necessary, or open the OSD menu, go to the RESET |
| menu and select the FACTORY RESET option. |
The power LED is lit orange.
No display or a “no sync” message briefly appears on your display screen.
•Your computer may be in a power management mode. Touch the pen tip to the Cintiq display screen, move the mouse, or depress any key on your keyboard.
•Turn off both your computer and the Cintiq pen display, and check the video cable for bent or broken connector pins. Check also the Cintiq integrated cable connector.
Then properly reconnect the cables and turn on Cintiq and your computer.
| • Verify that the DVI/VGA switch is properly set. Restart your |
| computer after changing the position of the switch. |
| • Verify that the video card is properly installed. |
|
|
No display or a “cable | • Check that your computer is turned on. |
disconnect” message briefly | • Verify that the video cable is properly connected. |
appears on your display | |
screen. | • Turn off both your computer and the Cintiq pen display, and |
| check the video cable for bent or broken connector pins. |
| Check also the Cintiq integrated cable connector. (To unplug |
| the Cintiq cable, squeeze the connector side clips to release |
| the connector.) Then properly reconnect the cables and turn |
| on Cintiq and your computer. |
Troubleshooting
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