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HP dv4-2160us manual Troubleshooting

Models: dv4-2160us

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3.Align the battery compartment cover with the battery compartment (2), and then slide the cover to close it (3).

Troubleshooting

Try the following solutions if your remote control does not function properly:

●Be sure that you have a clear line of sight from the remote control to the infrared port on the computer or optional docking device.

●Be sure that you are within range of the infrared port on the computer or optional docking device.

●Be sure that the battery is properly installed and has a charge. Replace the battery if necessary.

●Be sure that you are using the remote control with a supported computer or optional docking device.

76 Chapter 7 HP Media Remote Control (Select Models Only)

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HP dv4-2160us manual Troubleshooting

Contents

Notebook PC User Guide First Edition December Document Part Number Copyright 2009 Hewlett-Packard Development Company, L.PProduct notice Safety warning notice iv Safety warning notice Table of contents 1 Using HP QuickWeb select models only2 Features 3 Wireless, local area network, and modem4 Pointing devices and keyboard 6 HP Mobile Remote Control Select Models Only 5 Multimedia7 HP Media Remote Control Select Models Only 8 Power management9 Drives 10 External devicesAppendix A Setup Utility BIOS 11 External media cards12 Memory modules 13 SecurityAppendix C Backup and recovery Appendix B Software updatesIndex Page 1 Using HP QuickWeb select models only Starting HP QuickWeb Disabling and enabling HP QuickWeb2 Features Identifying hardwareComponents Top componentsTouchPad ComponentLights ComponentsComponent DescriptionComponent 6 Chapter 2 FeaturesDescription Buttons, speakers, and fingerprint reader Panel System and Security Power OptionsComponent DescriptionKeys ComponentDescription ComponentDisplay Internal display switchComponent DescriptionFront components Rear componentComponent DescriptionComponent Right-side componentsDescription Left-side components 12 Chapter 2 FeaturesComponent DescriptionBottom components ComponentsComponent DescriptionWireless antennas Additional hardware components Power cordConverts AC power to DC power BatteryLabels 3 Wireless, local area network, and modem Using wireless devicesIdentifying wireless and network status icons Using the wireless controlsIcon NameUsing HP Wireless Assistant Using the wireless button3. Click Properties Using HP Connection Manager select models only Using operating system controlsUsing a WLAN Setting up a WLANUse a wireless transmitter with built-in security Use wireless encryptionProtecting your WLAN Work behind a firewallConnecting to a WLAN Roaming to another networkUsing HP Mobile Broadband select models only Inserting a SIM Removing a SIM Using Bluetooth wireless devices select models only Bluetooth and Internet Connection Sharing ICSTroubleshooting wireless connection problems Cannot connect to a WLAN1. Select Start Control Panel System and Security 2. In the System area, click Device ManagerNetwork icon is not displayed Cannot connect to a preferred networkCurrent network security codes are unavailable Cannot connect to the wireless router WLAN connection is very weakUsing the modem select models only Connecting a modem cableConnecting a country-specific modem cable adapter Selecting a location settingViewing the current location selection 1. Select Start Control Panel 2. Click Clock, Language, and RegionAdding new locations when traveling 1. Select Start Devices and PrintersSolving travel connection problems Check the telephone line typeCheck for pulse or tone dialing Set the modem to ignore dial tonesConnecting to a local area network 7. Clear the check box for Wait for dial tone before dialingUsing the TouchPad 4 Pointing devices and keyboardSetting TouchPad preferences Connecting an external mouseFunction Using keyboard hotkeysHotkey Displaying system information Opening Help and SupportOpening the Print Options window Switching the screen imageOpening a Web browser Initiating Sleep Initiating QuickLockDecreasing screen brightness Increasing screen brightnessPlaying, pausing or resuming an audio CD or a DVD Stopping an audio CD or a DVDPlaying previous track or section of an audio CD or a DVD Playing next track or section of an audio CD or a DVDUsing keypads ComponentDescription fn keyUsing the embedded numeric keypad Using an optional external numeric keypadSwitching key functions on the embedded numeric keypad Enabling and disabling the embedded numeric keypadCleaning the TouchPad and keyboard Multimedia features 5 MultimediaIdentifying your multimedia components ComponentDescription Environmental NoticesUsing the MediaSmart button select models only Adjusting the volume b. Click Customize notification iconsUsing the media activity hotkeys Using HP MediaSmart software Using other preinstalled multimedia softwareInstalling multimedia software from a disc Multimedia softwareConnecting external audio devices 1. Select Start All Programs Accessories Sound RecorderAudio Checking your audio functionsConnecting an external monitor or projector VideoConnecting an HDMI device Configuring audio for HDMI Watching TV select models only Webcam Troubleshooting The optical disc tray does not open for removal of a CD, DVD, or BDThe computer does not detect the optical drive 2. Select Advanced Settings Monitor tab 1. Click Start Default Programs Change AutoPlay SettingsA disc does not play A disc does not play automaticallyA DVD movie is not visible on an external display A DVD movie stops, skips, or plays erratically2. Select Advanced Settings Monitor tab A device driver must be reinstalled A DVD playing in Windows Media Player produces no sound or display1. Click Start All Programs Windows Update 2. Click Check for updatesObtaining the latest HP device drivers Obtaining the latest Windows device drivers6 HP Mobile Remote Control Select Models Only Component functionsButton quick reference Button 66 Chapter 6 HP Mobile Remote Control Select Models OnlyFunction Press the button to mute speaker volume If the volume is muted, press the button to restore speaker volumeButton FunctionInserting or replacing the battery Troubleshooting 7 HP Media Remote Control Select Models Only Component functionsButton quick reference 72 Chapter 7 HP Media Remote Control Select Models Only ButtonFunctionButton Press to display system information. The button may also be used to display settings menusFunction Button 74 Chapter 7 HP Media Remote Control Select Models OnlyFunction Inserting or replacing the battery Troubleshooting 8 Power management Setting power optionsUsing power-saving states Initiating and exiting SleepInitiating and exiting Hibernation Using the battery meter2. Click Customize notification icons Using power plans Setting password protection on wakeupViewing the current power plan Selecting a different power planSwitching between graphics modes select models only Using external AC power Connecting the AC adapter Testing an AC adapter Finding battery information in Help and Support Using battery powerUsing Battery Check Displaying the remaining battery charge Inserting or removing the batteryCharging a battery Managing low battery levels Maximizing battery discharge timeIdentifying low battery levels Resolving a low battery level Resolving a low battery level when external power is availableResolving a low battery level when a charged battery is available Resolving a low battery level when no power source is availableCalibrating a battery Step 1 Fully charge the batteryStep 2 Disable Hibernation and Sleep 4. Change the Turn off the display settings to NeverStep 3 Discharge the battery Step 4 Fully recharge the batteryStep 5 Reenable Hibernation and Sleep 4. Click Change advanced power settingsConserving battery power Storing a batteryDisposing of a used battery Replacing the batteryShutting down the computer 3. Click Shut down9 Drives Handling drivesOptical drive Identifying the installed optical driveSelect Start Computer Using optical discs Selecting the right disc CD-R discsCD-RW discs DVD±R discsLightScribe DVD+R discs Playing a CD, DVD, or BDBlu-ray Disc Changing DVD region settings Configuring AutoPlay1. Select Start Default Programs Change AutoPlay settings Observing the copyright warning 1. Select Start All Programs CyberLink DVD Suite Power2GoCopying a CD or DVD Creating burning a CD or DVD Removing an optical disc CD, DVD, or BD Using external drives Using Disk Defragmenter Using Disk CleanupImproving hard drive performance 2. Click Defragment diskIdentifying HP ProtectSmart Hard Drive Protection status Using HP ProtectSmart Hard Drive Protection select models only2. On the Icon in System Tray row, click Show Using HP ProtectSmart Hard Drive Protection software Replacing the hard drive To install a hard drive 9. Remove the 3 hard drive screws1. Insert the hard drive into the hard drive bay Replacing the hard drive2. Slide the hard drive to the right until it snaps into place 3. Replace the 3 hard drive screws5. Close the cover 108 Chapter 9 Drives6. Tighten the hard drive cover screws Replacing the hard driveReplacing a drive in the SmartBay To insert a drive in the SmartBay 8. Remove the drive from the SmartBayReplacing a drive in the SmartBay Connecting a USB device Using a USB device10 External devices Removing a USB device Using an eSATA device Connecting an eSATA deviceUsing the expansion port Removing an eSATA device11 External media cards Using Digital Media Slot cardsInserting a digital card Removing a digital card Configuring an ExpressCard Using ExpressCardsInserting an ExpressCard Using ExpressCards Removing an ExpressCard 12 Memory modules 10. Insert a new memory module 8. Lift the memory module compartment cover 2 away from the computer122 Chapter 12 Memory modules 14. Replace the battery 12. Close the cover 13. Tighten the memory module compartment screw16. Turn on the computer 124 Chapter 12 Memory modules13 Security Protecting the computerUsing passwords Setting passwords in WindowsAdministrator password Setting passwords in Setup UtilityManaging an administrator password Power-on password Entering an administrator passwordManaging a power-on password Entering a power-on passwordUsing antivirus software Using firewall softwareInstalling critical security updates Installing an optional security cableUsing the fingerprint reader select models only Locating the fingerprint readerRegistering fingerprints Using your registered fingerprint to log on to Windows To log on to Windows using your fingerprint, follow these stepsUsing the fingerprint reader select models only 2. Swipe any of your registered fingers to log on to WindowsA Setup Utility BIOS Starting Setup UtilityChanging the language of Setup Utility Using Setup UtilityNavigating and selecting in Setup Utility Restoring default settings in Setup Utility Displaying system informationSetup Utility menus Exiting Setup UtilityMain menu Security menuSystem Configuration menu Diagnostics menuSelect To do thisB Software updates Updating the BIOS Determining the BIOS versionDownloading a BIOS update Updating programs and drivers C Backup and recovery Creating recovery discs Backing up your information Using Windows Backup and Restore 1. Select Start All Programs Maintenance Backup and RestoreUsing system restore points When to create restore pointsCreate a system restore point Restore to a previous date and timePerforming a recovery Recovering from the recovery discsRecovering from the dedicated recovery partition select models only Select Start All Programs Recovery Manager Recovery ManagerSymbols/Numerics IndexPage J jacks Page Page zoom button WLAN module 13 writable media 77 WWAN module 13, 24 WWAN software154 Index