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HP dv4-2160us manual Troubleshooting

Models: dv4-2160us

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Troubleshooting

Try the following solutions if your remote control does not function properly:

●Be sure that you have a clear line of sight from the remote control to the infrared port on the computer or optional docking device.

●Be sure that you are within range of the infrared port on the computer or optional docking device.

●Be sure that the battery is properly installed and has a charge. Replace the battery if necessary.

●Be sure that you are using the remote control with a supported computer or optional docking device.

Troubleshooting 69

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HP dv4-2160us manual Troubleshooting

Contents

Notebook PC User Guide Copyright 2009 Hewlett-Packard Development Company, L.P First Edition December Document Part NumberProduct notice Safety warning notice iv Safety warning notice 1 Using HP QuickWeb select models only Table of contents2 Features 3 Wireless, local area network, and modem4 Pointing devices and keyboard 5 Multimedia 6 HP Mobile Remote Control Select Models Only8 Power management 7 HP Media Remote Control Select Models Only10 External devices 9 Drives11 External media cards Appendix A Setup Utility BIOS12 Memory modules 13 SecurityAppendix B Software updates Appendix C Backup and recoveryIndex Page 1 Using HP QuickWeb select models only Disabling and enabling HP QuickWeb Starting HP QuickWebIdentifying hardware 2 FeaturesTop components ComponentsTouchPad ComponentComponents LightsComponent Description6 Chapter 2 Features ComponentDescription Panel System and Security Power Options Buttons, speakers, and fingerprint readerComponent DescriptionComponent KeysDescription ComponentInternal display switch DisplayComponent DescriptionRear component Front componentsComponent DescriptionRight-side components ComponentDescription 12 Chapter 2 Features Left-side componentsComponent DescriptionComponents Bottom componentsComponent DescriptionWireless antennas Power cord Additional hardware componentsConverts AC power to DC power BatteryLabels Using wireless devices 3 Wireless, local area network, and modemUsing the wireless controls Identifying wireless and network status iconsIcon NameUsing the wireless button Using HP Wireless Assistant3. Click Properties Using operating system controls Using HP Connection Manager select models onlySetting up a WLAN Using a WLANUse wireless encryption Use a wireless transmitter with built-in securityProtecting your WLAN Work behind a firewallRoaming to another network Connecting to a WLANUsing HP Mobile Broadband select models only Inserting a SIM Removing a SIM Bluetooth and Internet Connection Sharing ICS Using Bluetooth wireless devices select models onlyCannot connect to a WLAN Troubleshooting wireless connection problems1. Select Start Control Panel System and Security 2. In the System area, click Device ManagerCannot connect to a preferred network Network icon is not displayedCurrent network security codes are unavailable WLAN connection is very weak Cannot connect to the wireless routerConnecting a modem cable Using the modem select models onlySelecting a location setting Connecting a country-specific modem cable adapterViewing the current location selection 1. Select Start Control Panel 2. Click Clock, Language, and Region1. Select Start Devices and Printers Adding new locations when travelingCheck the telephone line type Solving travel connection problemsCheck for pulse or tone dialing Set the modem to ignore dial tones7. Clear the check box for Wait for dial tone before dialing Connecting to a local area network4 Pointing devices and keyboard Using the TouchPadConnecting an external mouse Setting TouchPad preferencesUsing keyboard hotkeys FunctionHotkey Opening Help and Support Displaying system informationSwitching the screen image Opening the Print Options windowOpening a Web browser Initiating QuickLock Initiating SleepDecreasing screen brightness Increasing screen brightnessStopping an audio CD or a DVD Playing, pausing or resuming an audio CD or a DVDPlaying previous track or section of an audio CD or a DVD Playing next track or section of an audio CD or a DVDComponent Using keypadsDescription fn keyUsing an optional external numeric keypad Using the embedded numeric keypadSwitching key functions on the embedded numeric keypad Enabling and disabling the embedded numeric keypadCleaning the TouchPad and keyboard 5 Multimedia Multimedia featuresComponent Identifying your multimedia componentsDescription Environmental NoticesUsing the MediaSmart button select models only b. Click Customize notification icons Adjusting the volumeUsing the media activity hotkeys Using other preinstalled multimedia software Using HP MediaSmart softwareInstalling multimedia software from a disc Multimedia software1. Select Start All Programs Accessories Sound Recorder Connecting external audio devicesAudio Checking your audio functionsVideo Connecting an external monitor or projectorConnecting an HDMI device Configuring audio for HDMI Watching TV select models only Webcam The optical disc tray does not open for removal of a CD, DVD, or BD TroubleshootingThe computer does not detect the optical drive 1. Click Start Default Programs Change AutoPlay Settings 2. Select Advanced Settings Monitor tabA disc does not play A disc does not play automaticallyA DVD movie stops, skips, or plays erratically A DVD movie is not visible on an external display2. Select Advanced Settings Monitor tab A DVD playing in Windows Media Player produces no sound or display A device driver must be reinstalled2. Click Check for updates 1. Click Start All Programs Windows UpdateObtaining the latest HP device drivers Obtaining the latest Windows device driversComponent functions 6 HP Mobile Remote Control Select Models OnlyButton quick reference 66 Chapter 6 HP Mobile Remote Control Select Models Only ButtonFunction If the volume is muted, press the button to restore speaker volume Press the button to mute speaker volumeButton FunctionInserting or replacing the battery Troubleshooting Component functions 7 HP Media Remote Control Select Models OnlyButton quick reference ButtonFunction 72 Chapter 7 HP Media Remote Control Select Models OnlyPress to display system information. The button may also be used to display settings menus ButtonFunction 74 Chapter 7 HP Media Remote Control Select Models Only ButtonFunction Inserting or replacing the battery Troubleshooting Setting power options 8 Power managementUsing power-saving states Initiating and exiting SleepUsing the battery meter Initiating and exiting Hibernation2. Click Customize notification icons Setting password protection on wakeup Using power plansViewing the current power plan Selecting a different power planSwitching between graphics modes select models only Using external AC power Connecting the AC adapter Testing an AC adapter Using battery power Finding battery information in Help and SupportUsing Battery Check Inserting or removing the battery Displaying the remaining battery chargeCharging a battery Maximizing battery discharge time Managing low battery levelsIdentifying low battery levels Resolving a low battery level when external power is available Resolving a low battery levelResolving a low battery level when a charged battery is available Resolving a low battery level when no power source is availableStep 1 Fully charge the battery Calibrating a batteryStep 2 Disable Hibernation and Sleep 4. Change the Turn off the display settings to NeverStep 4 Fully recharge the battery Step 3 Discharge the batteryStep 5 Reenable Hibernation and Sleep 4. Click Change advanced power settingsStoring a battery Conserving battery powerDisposing of a used battery Replacing the battery3. Click Shut down Shutting down the computerHandling drives 9 DrivesIdentifying the installed optical drive Optical driveSelect Start Computer Using optical discs CD-R discs Selecting the right discCD-RW discs DVD±R discsPlaying a CD, DVD, or BD LightScribe DVD+R discsBlu-ray Disc Configuring AutoPlay Changing DVD region settings1. Select Start Default Programs Change AutoPlay settings 1. Select Start All Programs CyberLink DVD Suite Power2Go Observing the copyright warningCopying a CD or DVD Creating burning a CD or DVD Removing an optical disc CD, DVD, or BD Using external drives Using Disk Cleanup Using Disk DefragmenterImproving hard drive performance 2. Click Defragment diskUsing HP ProtectSmart Hard Drive Protection select models only Identifying HP ProtectSmart Hard Drive Protection status2. On the Icon in System Tray row, click Show Using HP ProtectSmart Hard Drive Protection software Replacing the hard drive 9. Remove the 3 hard drive screws To install a hard drive1. Insert the hard drive into the hard drive bay Replacing the hard drive3. Replace the 3 hard drive screws 2. Slide the hard drive to the right until it snaps into place5. Close the cover 108 Chapter 9 DrivesReplacing the hard drive 6. Tighten the hard drive cover screwsReplacing a drive in the SmartBay 8. Remove the drive from the SmartBay To insert a drive in the SmartBayReplacing a drive in the SmartBay Using a USB device Connecting a USB device10 External devices Removing a USB device Connecting an eSATA device Using an eSATA deviceRemoving an eSATA device Using the expansion portUsing Digital Media Slot cards 11 External media cardsInserting a digital card Removing a digital card Using ExpressCards Configuring an ExpressCardInserting an ExpressCard Using ExpressCards Removing an ExpressCard 12 Memory modules 8. Lift the memory module compartment cover 2 away from the computer 10. Insert a new memory module122 Chapter 12 Memory modules 12. Close the cover 13. Tighten the memory module compartment screw 14. Replace the battery124 Chapter 12 Memory modules 16. Turn on the computerProtecting the computer 13 SecuritySetting passwords in Windows Using passwordsSetting passwords in Setup Utility Administrator passwordManaging an administrator password Entering an administrator password Power-on passwordManaging a power-on password Entering a power-on passwordUsing firewall software Using antivirus softwareInstalling an optional security cable Installing critical security updatesLocating the fingerprint reader Using the fingerprint reader select models onlyRegistering fingerprints To log on to Windows using your fingerprint, follow these steps Using your registered fingerprint to log on to WindowsUsing the fingerprint reader select models only 2. Swipe any of your registered fingers to log on to WindowsStarting Setup Utility A Setup Utility BIOSUsing Setup Utility Changing the language of Setup UtilityNavigating and selecting in Setup Utility Displaying system information Restoring default settings in Setup UtilityExiting Setup Utility Setup Utility menusMain menu Security menuDiagnostics menu System Configuration menuSelect To do thisB Software updates Determining the BIOS version Updating the BIOSDownloading a BIOS update Updating programs and drivers C Backup and recovery Creating recovery discs Backing up your information 1. Select Start All Programs Maintenance Backup and Restore Using Windows Backup and RestoreWhen to create restore points Using system restore pointsCreate a system restore point Restore to a previous date and timeRecovering from the recovery discs Performing a recoveryRecovering from the dedicated recovery partition select models only Select Start All Programs Recovery Manager Recovery ManagerIndex Symbols/NumericsPage J jacks Page Page WLAN module 13 writable media 77 WWAN module 13, 24 WWAN software zoom button154 Index