TROUBLESHOOTING
Most of the time your pen display tablet will work flawlessly. But if you are having trouble, Wacom recommends you do the following:
1.If the Wacom tablet driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, continue with the troubleshooting procedures in this chapter.
2.If Cintiq does not function properly, refer to the troubleshooting sections on the following pages. See also Display troubleshooting on page 40, or look in the Pen tablet troubleshooting on page 43. Your problem may be described there and you can try the solution offered.
3.Open the Wacom pen display Read Me file for
4.If you are having a compatibility conflict between Cintiq and a new hardware or software product, see Obtaining driver downloads on page 49 for information on downloading an updated software driver. Wacom periodically updates the software driver to maintain compatibility with new products.
5.Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.
6.If you have tried the suggestions in this manual and still cannot resolve the problem, then contact Wacom for Technical Support. See the Read Me file for information on where to obtain support for your region.
TESTING CINTIQ
1.If the Cintiq power LED does not light, check the following:
•First verify that the green light on the power adapter is on. If the light is not on, check that the power cable is properly connected to the power adapter and to an active AC outlet.
•Check that the power adapter cable is securely connected to the Cintiq converter unit.
•Check also that the Cintiq integrated cable is properly connected to the converter unit and that the Cintiq power switch is turned on. (To unplug the cable, squeeze the connector side clips to release the connector.) The Cintiq power LED will glow orange or blue whenever Cintiq is on.
Important: Use only the AC adapter that came with your pen display. Other adapters may damage your product.
Troubleshooting
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