Wacom DTZ-1200W, 12WX manual Windows-Specific Problems, Macintosh-Specific Problems

WINDOWS-SPECIFIC PROBLEMS

After changing right- and left-handed settings in the computer’s mouse control panel, the pen tip no longer functions properly.

Restart Windows for your Wacom tool settings to be correctly recognized.

MACINTOSH-SPECIFIC PROBLEMS

At startup, a dialog box	The pen display tablet was not detected at startup. Make sure the
appears telling you that	USB interface cable is securely connected to the converter unit and
either the driver failed to	to an active USB port on your computer. Make sure also that Cintiq’s
load or the tablet	power light is on and is glowing blue. If your pen display tablet is
preferences have not yet	plugged into a USB hub, make sure the hub is connected and active.
been created.	If this does not correct the problem, see Troubleshooting on page 36.
	From the GO menu, select the UTILITIES folder and launch the SYSTEM
	PROFILER. Select USB from the HARDWARE section of the CONTENTS
	list. A Wacom USB pen display tablet model should be listed. If a
	pen display tablet model is not listed, check the pen display’s USB
	cable connection or try plugging the pen display into a different USB
	port.
	If this does not help, contact Wacom for Technical Support.
	See Technical support options on page 48.
Inkwell does not work	There may be a problem with the Inkwell preferences. Remove the
correctly with Cintiq.	damaged preference files as follows. They will be recreated when
	you enable handwriting recognition.
	1. From the Apple menu, choose SYSTEM PREFERENCES. From the
	System Preferences menu, choose SHOW ALL and select INK.
	Then turn off handwriting recognition.
	2. From the GO menu, choose your HOME. Open the LIBRARY and
	PREFERENCES folders. Then remove the following preferences:
	•	com.apple.ink.framework.plist
	•	com.apple.ink.inkpad.plist
	•	com.apple.ink.inkpad.sketch
	3. Go back to SYSTEM PREFERENCES and INK, and then enable
	handwriting recognition.

4. Test the Inkwell function using your Wacom pen display tablet and pen.

5. If this procedure does not resolve your problem with Inkwell, contact Apple Support for further assistance. Wacom is not the software manufacturer for Inkwell and we are limited in our abilities to support a third-party software application.

Troubleshooting

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