Xantrex Technology 975-0271-01-01 1 Troubleshooting, Understanding Error Codes

Troubleshooting

Troubleshooting

Understanding Error Codes

If the products connected to PowerSource 1800 do not operate and the alarm is sounding, check PowerSource 1800 LED screen for an error code.

Error	Possible Cause	Solution
E01	Low voltage shutdown because battery is discharged.	Recharge battery by plugging the AC power cord into a wall outlet.
E03	Overload shutdown while supplying backup power. The AC product(s)	Use products with a total power consumption within PowerSource 1800’s continuous power rating of
	connected are consuming more than PowerSource 1800’s power rating.	1440 W.
	The AC products connected have a surge power that exceeds	Use products with a total starting surge power within PowerSource 1800’s capability of 2880 W.
	PowerSource 1800 surge capability.
	One or more of the connected products are damaged.	Have the damaged product serviced by a qualified technician.
E04	Over-temperature shutdown has occurred. PowerSource 1800 has	Disconnect products from the AC outlets. Allow the unit to cool for 20 minutes. Clear blocked fan or
	overheated due to poor ventilation, excessive ambient temperature, or	remove objects covering unit. Move the unit to a cooler place. Reduce load to less than 1800 W if
	power demand beyond the unit’s output power capability.	continuous operation is required.
E05	Under-voltage warning. The battery is nearly discharged.	Reduce the load to extend run time during backup mode. Assuming the AC power cord was unplugged
		and the unit turned to backup mode, when utility power is present or becomes available, recharge the
		battery by plugging the AC power cord into a wall outlet.
E06	Over-temperature warning. PowerSource 1800 is overheating due to poor	Reduce the load to avoid over-temperature shutdown, clear blocked fan or remove objects covering unit,
	ventilation, excessive ambient temperature, or high power demand.	or move the unit to a cooler place.

Troubleshooting Reference

Problem	Problem/Symptom	Solution
PowerSource 1800 will	Battery is discharged and utility power is	Ensure power is available at the wall outlet.
not turn on.	not available at the wall outlet.
No power available at the	AC outlet has been overloaded or the	Reduce the number of products plugged into the AC outlets. Check the supplementary protector at the back of the
120 VAC outlets.	supplementary protector has tripped.	unit. If necessary, reset the breaker by pushing it fully inward.
AC utility is not available	PowerSource 1800 has detected an	Make sure the products plugged into the AC outlets are not exceeding the output power rating of the unit when
and products connected to	overload condition.	supplying backup power. Try removing or substituting some of the products.
unit lose power.	PowerSource 1800 has detected an over-	Disconnect products from the AC outlets. Make sure the products plugged into the AC outlets are not overloading the
	temperature condition.	continuous output power rating of the unit when supplying backup power. Allow the unit to cool, increasing
		ventilation if necessary. If the unit is left on, it restarts automatically when the unit cools down.
	PowerSource 1800 has exhausted its	PowerSource 1800 shuts down when all available battery power has been used. Allow the unit to recharge for
	available battery power.	15 hours before continuing to use the unit.
	PowerSource 1800 may require service.	Contact Xantrex Technical Support for further troubleshooting (see “Contact Information” on page 1).
Products connected to unit	Products connected to PowerSource 1800	Your application is not compatible with PowerSource 1800 modified sine wave output. See “Precautions for Using
malfunction or overheat.	do not accept modified sine wave form.	Rechargeable Appliances” on page 2.
Inadequate run time.	PowerSource 1800 battery is not fully	Charge the battery by leaving PowerSource 1800 plugged into a wall outlet at least 15 hours.
	charged.
	Battery is near the end of its useful life.	As the battery ages, the available run time decreases. The internal battery also ages prematurely if PowerSource 1800
		is installed in a hot environment or not kept in a charged condition. See “Battery Replacement” on page 5.
	PowerSource 1800 has turned off.	Press for at least half a second to turn unit on.

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