Tandberg Data 2U LTO quick start Troubleshooting Tips, Clean Tape Drive message

StorageLoader 2U LTO Quick Start Guide

Troubleshooting Tips

If the library did not power on as described

•Is the power cord inserted correctly and is the power switch on (press the I on the back of the unit)?

•Did you remove the shipping key?

If the library displays an error on the front panel

Refer to the Product Manual for a list of error messages and corrective actions.

	• Host adapter card installation—Make sure that you installed your host adapter card
	correctly, that the card is securely seated, and that the appropriate drivers for the
	adapter are installed. Refer to the documentation that came with your controller for
	installation instructions.
	• SCSI ID*—If additional SCSI devices are attached to the same SCSI bus as the library,
	you may need to change the SCSI IDs of the tape drive(s) in the library.**
	• Termination*—Make sure the SCSI bus is properly terminated (see step 3).**
If the Diagnostic tools	Make sure the terminator is securely connected.
(LIBTool and LTOTool) are	• SCSI connections*—Make sure that all SCSI cables are securely connected.
not communicating with the	• Fibre Channel connections—Make sure that the GBICs and cables used to connect
library	the tape drives in the library to the Fibre Channel loop are compatible. Make sure that
	the FC cables are firmly connected to the tape drives and the FC hub or switch.
	• SCSI controller type*—Make sure that the SCSI controller is an LVD controller.
	DO NOT connect the tape drive(s) in the library to a single-ended controller, a RAID
	controller, or an HVD controller.
	• LVD SCSI devices*—The tape drives in the library are LVD (low-voltage differential)
	device(s), and all other devices on the SCSI bus must also be LVD (controller card,
	terminator, and all other devices on the bus).
	• Bus configuration and cables—Refer to the installation instructions (and tips above).
	Improper bus configuration or bad cables often cause these issues:
	- Devices not being seen in the operating system
	- Losing communication with a tape drive during backup
	- Event ID 9 or 11 errors in Windows operating systems
	- Unexpected bus resets
	- Intermittent or unexpected “I/O” errors
If your backup software is	- Parity errors
	• Software compatibility—Make sure that your library and tape drive are compatible with
not communicating with the
	the backup software you plan to use. Check www.tandbergdata.com.
library
	• Control mode—Use Random mode (the default) with an application that controls the
	library. Use sequential mode only if your backup application will not control the library.**
	• Tape Drive Configuration—Make sure that the Drive Configuration (Drive/Drive
	Configuration) matches the tape drive(s) installed.**
	• Driver installation—Some applications provide their own drivers, some do not,
	and some require installation of the Tandberg Data provided drivers. Refer to the
	documentation for your backup application and Tandberg Data Knowledge base item
	#2003 (www.tandbergdata.com) for more information.
	Use one of the following options to clean the tape drive:
If your library displays a	• Instruct your backup software to issue a Clean the Tape Drive command. Refer to
Clean Tape Drive message	the software documentation and the library Product Manual for instructions.
on the front panel	• Use the library’s Autoclean option.**

•Manually install a cleaning cartridge when the tape drive requires cleaning.**

* All references to SCSI are for the SCSI library only.

**Refer to the Library’s Product Manual for instructions or additional information.

Page 7 of 8