Marantz ZR6001 manual Troubleshooting, English, Symptom, Cause, Remedy

TROUBLESHOOTING

In case of trouble, check the following before calling for service:

1.Are the connections made properly ?

2.Are you operating the unit properly following the user’s guide ?

3.Are the power amplifiers and speaker working properly ?

If the unit does not operate properly, check items shown in the following table.

If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest Marantz authorized dealer or the Marantz Service Center in your country.

SYMPTOM	CAUSE	REMEDY
ZR6001 cannot be turned up.	The power plug is not connected.	Connect the power plug to the outlet.
No sound and picture are	Mute is on.	Cancel mute using the remote control unit.
output even when power is on.
	The input cable is not connected correctly.	See the connection diagram and connect the
		cables correctly.
	The master volume control is turned all	Adjust the master volume.
	the way down.
	The function selector position is wrong.	Select correct position.
No speaker output.	The headphones are connected to the	Disconnect the headphones. (Speakers will not
	headphone jack.	output sound when headphones are connected.)
Incorrect Audio or Video for	Input cable connected incorrectly.	Connect the cable correctly by referring to the
selected source.		connection diagram.
Incorrect Audio from a channel.	Speaker cable connected incorrectly.	Connect the cable correctly by referring to the
		connection diagram.
No Audio output from the	The center speaker cable connection is	Connect the cable correctly.
center channel speaker.	incomplete.
	STEREO has been selected for Surround	When STEREO is selected for Surround mode, no
	mode.	sound will be output from the center speaker. Set
		another Surround mode.
	Center = NONE has been selected in	Make the correct setting.
	SETUP mode.
No Audio output from the	The surround speaker cable connection	Connect the cable correctly.
surround speakers.	is incomplete.
	STEREO has been selected for Surround	When STEREO has been selected for Surround
	mode.	mode, no sound will be output from the surround
		speaker. Set another Surround mode.
	Surround = NONE has been selected in	Make the correct setting.
	SETUP mode.
No Audio output from the	The surround back speaker cable	Connect the cable correctly.
surround back speakers.	connection is incomplete.
	Surround mode is not EX/ES mode.	Set surround mode EX/ES.
	Surround back = NONE has been	Make the correct setting.
	selected in SPEAKERS SIZE SETUP
Can not select EX/ES mode.	Surround center= NONE has been	Make the correct setting.
	selected in SPEAKERS SIZE SETUP
	Input signal is incompatible.	Use 5.1channel source.

SYMPTOM	CAUSE	REMEDY
Can not select Pro Logic IIx	Input signal is incompatible.	Use 2 channel Dolby Digital input signal, PCM input
mode.		signal or analog input signal.
Can not select Neo:6 mode.	Input signal is incompatible.	Use 2 channel Dolby Digital input signal, PCM input
		signal or analog input signal.
Can not select CSII mode.	Input signal is incompatible.	Use 2 channel Dolby Digital input signal, PCM input
		signal or analog input signal.
No output to Sub Woofer Out.	Sub-woofer = NONE has been selected	Select Sub-woofer = YES.
	in SETUP mode.
Noise is produced during DTS-	Analog has been selected for input.	Be sure to perform digital connection, select digital
encoded CD or laser disc play.		input, then play.
A specific channel does not	Nothing recorded on source.	Check the encoded channel on the source side.
produce output.
FM or AM reception fails.	Antenna connection is incomplete.	Correctly connect the indoor FM and AM antennas
		to FM and AM antenna outlets.
Noise is heard during AM	Reception is affected by other electrical	Try changing location where the AM indoor
reception.	fields.	antenna is set up.
Noise is heard during FM	The radio waves from the broadcasting	Install an FM outdoor antenna.
reception.	station are weak.
Cannot get programmed	Preset data has been erased.	Disconnecting power plug for long periods of time
station when the PRESET		will erase preset data. If that happens, input the
button is pressed.		preset data again.
Control with the remote	Batteries are consumed.	Replace all the batteries with new ones.
control unit fails.
	Remote controller’s function - key	Select different position from which equipment will
	setting is wrong.	be controlled.
	The distance between this ZR6001 and	Move closer to this ZR6001.
	the remote commander is too far.
	Something is blocking ZR6001 and the	Remove offending object.
	remote commander.
Nothing is heard over PLC	The PLC is wrongly set.	Correctly set the PLC as explained in “MULTI PLC
connection.		SETUP” on page 24.
		You can check whether or not the ZC4001 is
		securely connected to the ZR6001 via the PLC
		status display area of the ZC4001.
	The source (Marantz product) is not	Marantz products connect over an RC-5 bus.
	correctly connected to the ZR6001.	Correctly connect the source as explained in
		“CONNECTING TO THE RC-5” on page 17.
	The source (other brand product) is not	Other brand sources are controlled by remote
	correctly connected to the ZR6001.	control signals sent from an emitter connected to
		the IR EMITTER OUT terminals of the ZR6001 to
		the IR sensor of the source unit.
		Operation requires you to set the brand code or use
		the IR code learning feature.
		Correctly connect the source as explained in
		“CONNECTING AN IR EMITTER” on page 13.
	Another device is generating a high	Turn off the device that is causing the noise or
	level of noise on the power line.	move it farther away from the ZR6001 and ZC4001.

Note:

•After “PROTECT” appears on the unit’s display, the standby indicator may start flashing. If it does, there is a problem in the unit or the connection. If this problem reoccurs even when power is activated from the remote control unit, call for servicing.

ENGLISH

37