3Com C17304, 3C17300, C17302 manual Asia, Pacific Rim, Europe, Middle East and Africa, Latin America

Support from 3Com 77

Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources discussed earlier in this appendix, or from your network supplier, 3Com offers a range of support services. Purchase of a support contract gives you priority response and is typically more cost effective than purchasing service for a specific incident. To find out more about your support options, e-mail or call the 3Com technical support services at the location nearest you.

Internet Support Some 3Com regions offer an Internet support service. To access this service for your region, use the appropriate URL or e-mail address from the list below.

Asia, Pacific Rim

From this region, e-mail:

apr_technical_support@3com.com

Europe, Middle East and Africa

From this region, enter the URL:

http://emea.3com.com/support/email.html

Latin America

Spanish speakers, enter the URL:

http://lat.3com.com/lat/support/form.html

Portuguese speakers, enter the URL:

http://lat.3com.com/br/support/form.html

English speakers, e-mail:

lat_support_anc@3com.com

Telephone Support When you contact 3Com for assistance, have the following information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including revision levels

■Diagnostic error messages

■Details about recent configuration changes, if applicable