Manuals / 3Com / Computer Equipment / Switch

3Com 3C17300 manual Asia, Pacific Rim, Country, Telephone Number, Europe, Middle East, and Africa

Models: C17304 C17302 3C17300

1 84

Download 84 pages 13.78 Kb

Page 78

78APPENDIX D: TECHNICAL SUPPORT

Here is a list of worldwide technical telephone support numbers. These numbers are correct at the time of publication. Refer to the 3Com Web site for updated information.

Country	Telephone Number	Country	Telephone Number

Asia, Pacific Rim
Australia	1 800 678 515	Philippines	1235 61 266 2602 or
Hong Kong	800 933 486		+61 2 9937 5076
India	+61 2 9424 5179 or	P.R. of China	10800 61 00137 or
	000800 650 1111		021 6350 1590 or
Indonesia	001 803 61009		00800 0638 3266
Japan	00531 616 439 or	Singapore	800 6161 463
	03 5977 7991	S. Korea	00798 611 2230 or
Malaysia	1800 801 777		02 3455 6455
New Zealand	0800 446 398	Taiwan	00801 611 261
Pakistan	+61 2 9937 5083	Thailand	001 800 611 2000

Europe, Middle East, and Africa
From anywhere in these	+44 (0)1442 435529
regions, call:

From the following countries, you may use the numbers shown:

Austria	01 7956 7124	Luxembourg	800 29880
Belgium (Flemish)	070 700 000	Netherlands	0900 777 7737
Belgium (French)	070 700 770	Norway	815 33 047
Denmark	7010 7289	Poland	00800 441 1357
Finland	01080 2783	Portugal	707 200 123
France	0825 809 622	South Africa	0800 991196
Germany	01805 404 747	Spain	9 021 60455
Hungary	06800 14466	Sweden	07711 14453
Ireland	1800 509359	Switzerland	08488 50112
Israel	1800 943 2632	U.K.	0870 241 3901
Italy	199 161346

Latin America
Antigua	1 800 988 2112	Guatemala	AT&T +800 998 2112
Argentina	0 810 444 3COM	Haiti	57 1 657 0888
Aruba	1 800 998 2112	Honduras	AT&T +800 998 2112
Bahamas	1 800 998 2112	Jamiaca	1 800 998 2112
Barbados	1 800 998 2112	Martinique	571 657 0888
Belize	52 5 201 0010	Mexico	01 800 849CARE
Bermuda	1 800 998 2112	Nicaragua	AT&T +800 998 2112
Bonaire	1 800 998 2112	Panama	AT&T +800 998 2112
Brazil	0800 13 3COM	Paraguay	54 11 4894 1888
Cayman	1 800 998 2112	Peru	AT&T +800 998 2112
Chile	AT&T +800 998 2112	Puerto Rico	1 800 998 2112
Colombia	AT&T +800 998 2112	Salvador	AT&T +800 998 2112
Costa Rica	AT&T +800 998 2112	Trinidad and Tobago	1 800 998 2112
Curacao	1 800 998 2112	Uruguay	AT&T +800 998 2112
Ecuador	AT&T +800 998 2112	Venezuela	AT&T +800 998 2112
Dominican Republic	AT&T +800 998 2112	Virgin Islands	57 1 657 0888

North America	1 800 876 3266

Image 78

3Com 3C17300 Asia, Pacific Rim, Country, Telephone Number, Europe, Middle East, and Africa, Latin America, North America

Contents

Switch 4200 Series Getting Started Guide SuperStack3Com Corporation 5400 Bayfront Plaza Santa Clara, California UNITED STATES GOVERNMENT LEGENDEnvironmental Statement 2 INSTALLING THE SWITCH CONTENTS1 INTRODUCING THE SUPERSTACK 3 SWITCH 4200 SERIES ABOUT THIS GUIDEChanging Default Passwords 3 SETTING UP FOR MANAGEMENT4 PROBLEM SOLVING SNMP ManagementPIN-OUTS SAFETY INFORMATIONC TECHNICAL SPECIFICATIONS D TECHNICAL SUPPORTINDEX REGULATORY NOTICES ABOUT THIS GUIDE Icon ConventionsCommands Notice TypeRelated DocumentationRegistration pddtechpubscomments@3com.comProduct DocumentationSwitch 4200 Series - Rear View Detail Default Settings SUPERSTACK 3 SWITCHAbout the Switch 4200 Series Switch 4200 Series - Front View Detail INTRODUCING THEFeature About the Switch4200 Series Switch 4200 SeriesFigure 1 Switch 4226T 3C17300 - front view Switch 4200 SeriesFront View Detail Power / Self Test LEDGBIC Ports This section applies to the SuperStack 3 Switch 4228G only Color Fiber GBICs1000BaseT GBICs IndicatesIndicates Power/Self Test LEDColor Unit LEDsSwitch 4200 Series System RPS. See “Connecting a Redundant Power System” on pageRear View Detail Figure 4 Switch 4200 Series - rear viewIP Address Subnet Mask Default Router Placing Units On Top of Each Other The Power-up Sequence INSTALLING THE SWITCHPackage Contents Choosing a Suitable Site Rack-mounting GBIC OperationPackage Contents Choosing a SuitableSite Rack-mounting 3 Insert the two screws and tighten with a suitable screwdriver Stacking Units Switch 4200 Series The Power-upPowering-up the SequenceLEDs” on page If there is evidence of a problem, see “Solving Problems Indicated byFiber cables Choosing the correct Choose from the following cable optionsThe 1000BASE-SX ports can be connected to multimode fiber cables only GBIC Operation Transceivers28 CHAPTER 2 INSTALLING THE SWITCH Figure 7 Inserting a GBIC Transceiver GBIC PortsGBIC Transceiver 30 CHAPTER 2 INSTALLING THE SWITCH Viewing Automatically Configured IP Information SETTING UP FOR MANAGEMENTSetting Up Overview Manually Configuring IP Information Methods of Managing a Switchset up and ready for management when it is in its default state. The Setting UpOverview Configure IP information manually for your Switch or view theManual IP Configuration Automatic IP Configurationon page You should use the automatic IP configuration method ifManually Configuring IP Information Pre-requisitesSetting Up the Switch with IP Information Connecting the Workstation to the SwitchConfiguring the Workstation with IP Information Using the Web InterfaceUsing Command Line Interface via Telnet Figure 10 Example top-level command line interface menu Figure 11 Connecting a workstation to the Switch via the console port You can find pin-out diagrams for both cables in Appendix B on pageConnecting the Workstation to the Switch Pre-requisitesSetting Up the Switch with IP Information 19,200 baud 8 data bits no parity 1 stop bit no hardware flow controlFigure 12 Example top-level command line interface menu Automatically Configured IPViewing InformationConnecting the Workstation to the Switch Viewing Automatically Configured IP InformationViewing IP Information via the Console Port Figure 14 Example top-level command line interface menuMethods of Managing a Switch Refer to “Setting Up Command Line Interface Management” on page Refer to “Setting Up Web Interface Management” on pageusing Telnet Command LineRefer to “Setting Up SNMP Management” on page InterfaceChoosing a Browser Setting Up Webdescribed in “Setting Up Overview” on page Interfacethe CD-ROM that accompanies your Switch to provide SNMP Setting Up SNMPOver the Network management for your Switch. If you use 3Com Network Supervisor itThe security device user modify command on the CLI, or Default Users and Passwords The Security Device User Modify operation on the web interface52 CHAPTER 3 SETTING UP FOR MANAGEMENT PROBLEM SOLVING Solving Problems Indicated by LEDs Solving Hardware ProblemsSolving Communication Problems Solving Software Upgrade Problems The Power LED does not light Solving Problemssolutions below On powering-up, the Power/Self Test LED lights yellowError message indicating that the GBIC transceiver is invalid ProblemsSolving Communication Problems Error message indicating that the GBIC transceiver is faultyHow do you obtain a registered IP Address? Solving StackFormation ProblemsIf you have problems with your software upgrade, refer to the Problem 58 CHAPTER 4 PROBLEM SOLVING SAFETY INFORMATION Important Safety Information Important Safety Information L’information de Sécurité Importante AVERTISSEMENT Cordon électrique Wichtige Sicherheitsinformationen VORSICHT Europe VORSICHT Faseroptikanschlüsse - Optische Sicherheit B PIN-OUTS Null Modem CablePC-AT Serial Cable Assignments Modem CableRJ-45 Pin SignalPin Assignments RJ-45 connectors1000BASE-T RJ-45 SignalPin Number SignalTable 13 Pin assignments FunctionPhysical Dimensions TECHNICAL SPECIFICATIONSSwitch 4226T 3C17300 SafetyStandards Supported Protocols Used for Administration72 APPENDIX C TECHNICAL SPECIFICATIONS Terminal EmulationSafety Switch 4250T 3C17302Physical Dimensions Power SupplySafety Switch 4228G 3C17304Physical Dimensions Power Supply3Com. These services can enhance warranty response times. They can ServicesOnline Technical 7 days a week, advance shipment of replacement hardware, and on-siteUsername anonymous Latin America Asia, Pacific RimEurope, Middle East and Africa aprtechnicalsupport@3com.comTelephone Number Asia, Pacific RimCountry CountryReturning Products for Repair Country CountryTelephone Number Telephone NumberINDEX Page FCC STATEMENT How to Identify and Resolve Radio-TV Interference ProblemsREGULATORY NOTICES INFORMATION TO THE USER