76APPENDIX D: TECHNICAL SUPPORT
3Com The 3Com Knowledgebase is a database of technical information to help Knowledgebase Web you install, upgrade, configure, or support 3Com products. The
Services Knowledgebase is updated daily with technical information discovered by 3Com technical support engineers. This complimentary service, which is available 24 hours a day, 7 days a week to 3Com customers and partners, is located on the 3Com Corporation World Wide Web site at:
http://knowledgebase.3com.com
3Com FTP Site Download content across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your FTP client:
■Hostname: ftp.3com.com
■Username: anonymous
■Password: <your Internet
You do not need a user name and password with Web browser software such as Netscape Navigator and Microsoft Internet Explorer.
Support from Your If you require additional assistance, ask your network supplier about the
Network Supplier professional services available in your area for the assessment, installation, and implementation of your network. You can also purchase maintenance contracts for most products.
When you contact your network supplier for assistance, have the following information ready:
■Product model name, part number, and serial number
■A list of system hardware and software, including revision levels
■Diagnostic error messages
■Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section on how to contact 3Com.