3Com 6000 A

ATECHNICAL SUPPORT

3Com provides easy access to technical support information through a

variety of services. This appendix describes these services.

On-line Technical

Services

3Com offers worldwide product support seven days a week, 24 hours a day,

through the following on-line systems:

■3Com Bulletin Board Service (3ComBBS)

■World Wide Web site

■3ComForum on CompuServe®

■3ComFactsSM automated fax service

3Com Bulletin

Board Service

3ComBBS contains patches, software, and drivers for all 3Com products, as

well as technical articles. This service is available via modem or ISDN seven

days a week, 24 hours a day.

Access by Modem

To reach the service by modem, set your modem to 8 data bits, no parity,

and 1 stop bit. Call the telephone number nearest you:

Country Data Rate Telephone Number

Australia up to 14400 bps (61) (2) 9955 2073

France up to 14400 bps (33) (1) 69 86 69 54

Germany up to 9600 bps (49) (89) 627 32 188 or (49) (89) 627 32 189

Hong Kong up to 14400 bps (852) 2537 5608

Italy (fee required) up to 14400 bps (39) (2) 273 00680

Japan up to 14400 bps (81) (3) 3345 7266

Singapore up to 14400 bps (65) 534 5693

Taiwan up to 14400 bps (886) (2) 377 5838

U.K. up to 28800 bps (44) (1442) 278278

Contents

Main 3Com Corporation 95052-8154 Santa Clara, California 5400 Bayfront Plaza C ONTENTS S IG P R II A III A R P DMINISTERING A OUTING IPX R 9 IV A Page A BOUT Introduction T UIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. LANplex 6000 Documentation Documentation Comments Page Page 1 F About LANplex Extended Switching 1-2 CHAPTER 1: LANPLEX EXTENDED SWITCHING FEATURES Using Menus to Perform Tasks Option Descriptions Options (These vary per level of access.) Using Menus to Perform Tasks 1-3 Figure 1-1 IP Menu Hierarchy 1-4 CHAPTER 1: LANPLEX EXTENDED SWITCHING FEATURES Figure 1-2 IPX Menu Hierarchy Page Page 2 SWITCHING SOFTWARE About Installing Software Copying Software to a Hard Disk Page Page Loading Software Page Page Page Page 3 S What is Routing? Page Page Bridging/Routing Models Page Page Page Page 4 IP Routing and the OSI Model The Elements of Page Page Page Page Page Page IP Routing Transmission Errors IP Routing References IPX Routing in the NetWare Environment ROUTING WITH IPX Page Page How IPX Routing Works Page Page Page The Elements of IPX Routing Page Page Page Page Page Page Page Page About AppleTalk AppleTalk Network Elements ROUTING WITH APPLETALK Page Page AppleTalk Protocols Page Page Page Page Page About AARP Page Page Page Page 7 Page Page Page Page Page Page 7-8 CHAPTER 7: ADMINISTERING IP ROUTING Removing a Route To remove a route: ip route remove ip route flush ip route default Administering the ARP Cache Page Administering UDP Helper Page Enabling/ Disabling IP Setting the RIP Pinging an IP Station Displaying IP The IP statistics you can view are described in Table 7-2. To display IP statistics: 8 Page Page Page Page Page Administering Routes 8-7 6Enter the node address of the route. A static route is dened in the following example: Removing a Route To remove a route: ipx route remove ipx route flush Administering Servers Page 8-10 CHAPTER 8: ADMINISTERING IPX ROUTING Removing a Server To remove a server: ipx server remove ipx server flush Setting IPX Setting the RIP Setting the Enhanced RIP Setting the SAP Displaying Displaying Statistics 8-15 Displaying IPX RIP Statistics To display IPX RIP statistics: The IPX RIP statistics you can view are described in Table 8-2. ipx statistics rip Statistics appear as in the example below: Displaying IPX SAP Statistics To display IPX SAP statistics The IPX SAP statistics you can view are described in Table 8-3. ipx statistics sap Statistics are displayed, as shown in the example below: Page Page 9 R Page Page Page Page Administering the AARP Cache Administering the AARP Cache 9-7 Displaying the AARP Cache appletalk aarp display Displaying the Zone Table Displaying the Zone Table 9-9 appletalk zone display network Zone Table by Network Numbers Zone Table by Zones OR appletalk zone display zone Conguring Conguring Checksum Pinging an AppleTalk Node Viewing Appletalk The AppleTalk DDP statistics you can view are described in Table 9-1: Displaying RTMP To display RTMP statistics: The RTMP statistics you can view are described in Table 9-2: Displaying ZIP To display ZIP statistics: The ZIP statistics you can view are described in Table 9-3: 9-16 CHAPTER 9: ADMINISTERING APPLETALK ROUTING Displaying NBP appletalk statistics nbp Table 9-3 ZIP Statistics (continued) Page Page Page Page A On-line Technical Services Page Support from Your Network Supplier Support from 3Com Returning Products for Repair I Numerics A B C D E F G H L M N O P R S T U Z