Technical Support C-5
Additional Technical Support Services
■Factory repair service
■Spare parts
■Software update service
You can receive information about these programs and services from your authorized 3Com
network supplier or directly from 3Com by calling 1-800-NET-3Com or the 3Com sales office
nearest you.
Europe and Africa
Authorized 3Com network suppliers often are equipped to provide repair service. Contact your
network supplier first for assistance. If your equipment needs repairs that are not available from
your network supplier, or if you purchased your equipment directly from 3Com, you or your
network supplier usually will send the equipment to the 3Com Europe repair center in England.
Equipment Warranties and Repair Services
3Com’s warranty varies by product. For warranty information on your product, refer to your
purchase agreement. If you are a non-contracted end customer, refer to the warranty card
accompanying the product, or contact your authorized 3Com network supplier for assistance.
3Com Europe offers a 30-day exchange/repair service (in-house) for most products. A
standard charge is made on all items returned for exchange or repair when the product’s
warranty has expired, whether or not the item is found to be faulty.
When you send items to 3Com Europe for repair, you are responsible for paying all shipping or
freight charges. 3Com Europe pays all return freight charges.
3Com Europe may exchange your equipment for an identical part. If you require that your
original equipment be repaired rather than exchanged, please note this on the documents you
send with your equipment.
Returning Products for Repair
Before you return any product for repair, contact 3Com’s European Repair Services by phone
or fax with your purchase order or reference number, and include shipping and flight
information with the shipping date.
■Phone: (44) 44 2 278 125
■Fax: (44) 44 2 236 824
The account administrator for your country will assist you with your repair needs.
Preparing Your Equipment for Shipment
To ensure that your equipment arrives without damage and can be traced through the repair
process, please prepare it in the following manner:
■Attach a reference number to equipment that is under warranty.
■Include a purchase order for the repair work if the equipment is not under warranty.