3Com Oven manual Note Do not edit existing incoming calling rules

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 10

You can also copy the Polycom custom configuration (if it exists) and image files from the 3Com Asterisk Appliance and configure a boot server on your PC. The files are available at:

/var/lib/asterisk/phoneprov/polycom.xml /var/lib/asterisk/sounds/phoneprov_configs/custom.cfg

You can then configure the Polycom telephone to use the boot server to acquire the correct image files rather than use the 3Com Asterisk Appliance. For more information about configuring Polycom telephones, see the telephone guide that comes with your telephone or the Polycom web site.

Backing up and Restoring the 3Com Asterisk Appliance

Perform backup and restore procedures during non-business hours to ensure that you do not affect the availability of the 3Com Asterisk Appliance and to avoid additional load on the system. 3Com recommends that you follow these guidelines during backup and restore procedures:

ƒIdeally, restrict or limit active calls on the 3Com Asterisk Appliance, such as incoming or outgoing calls, internal calls, or voice mail activity.

ƒDo not interrupt the power supply to the 3Com Asterisk Appliance.

ƒDo not make configuration changes by using the 3Com AsteriskGUI or by directly modifying configuration files on the 3Com Asterisk Appliance.

ƒDo not change the hardware configuration or attach new devices (such as telephones).

ƒDo not execute commands on the 3Com Asterisk command line interface (CLI) or uClinux shell.

Guidelines for Using the Bandwidth.com Service Provider

ƒGuideline: To ensure that changes are propagated properly to the extensions.conf file when you edit existing incoming calling rules to use the Bandwidth service provider, follow these steps.

Note: Do not edit existing incoming calling rules.

1Access the 3Com AsteriskGUI.

2Create a Bandwidth service provider. Click the Service Providers tab, click Add Service Provider, and then select Bandwidth (SIP). Save your changes.

3In the List of Service Providers page, click the Options drop-down menu next to the Bandwidth service provider entry and then click Advanced. Note the trunk name, for example, trunk_3, which lets you determine the incoming calling rule context (such as DID_trunk_3) for the following steps.

4Click the Incoming Calls tab. From the Incoming Call Rules page, create a new unmatched incoming calling rule for Bandwidth, which routes all calls to the auto attendant voice menu at extension 5500.

5From the Incoming Call Rule page, create a new matched calling rule for Bandwidth. Specify a DID (for example, 5551231010) and route that call to the corresponding extension (for example, 1010). You will modify the calling rule in the following steps.