Troubleshooting Installation

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Troubleshooting Installation

Refer to Table 1 for a list of issues that you may encounter during installation and some suggested solutions.

Table 1 Installation Issues and Possible Solutions

Problem

Possible Solution

Installation program does not finish or the driver fails to load

Windows shows the PCI Adapter as an unknown device

Power/Activity LED is off

Use the Device Manager to resolve resource conflicts that may exist. To start the Device Manager, go to the Control Panel, double-click System, and then click the Device Manager tab.

■If the hardware item for the PCI Adapter under Network adapters has a yellow exclamation point, right-click the item, and then click Update Driver. Follow the instructions on the Hardware Update Wizard to update the PCI Adapter driver.

■If the hardware item for the PCI Adapter does not appear under Network adapters, repeat the setup procedure.

■Verify that the PCI Adapter is inserted properly into the PCI slot.

■If the PCI Adapter is inserted properly into the slot and Windows still does not recognize it, use the Device Manager to remove the unknown device, and then repeat the setup procedure.

■Verify that the PCI Adapter is inserted properly into the PCI slot.

■Verify that the driver was installed successfully by checking the status of the device on the Device Manager. See “What to Do Next” on page 14.