Concord 39
• Your access code has not been assigned the direct bypassing attribute. See “Assigning the
Direct Bypassing Attribute”.
Q.I can’t arm my system to Level 3—AWAY.
A.If a delay door is open while you’re trying to arm the system to Level 3, the system will arm to
Level 2 instead. Close the delay door, arm the system to Level 3, then exit through a delay door.
Phone Issues
Q.How do I disable my system long enough to retrieve messages from work or to do banking over
the phone?
A.Solutions include:
• Disengage the security system from local phone control by entering # + 7 + 3. The system
responds by returning a dial tone.
• Pick up the phone receiver and wait 5 seconds before dialing any numbers. After the 5 second
period, the system disables local phone control and ignores phone commands.
Siren Issues
Q.When testing my wireless siren, unplugging it does not cause any test results.
A.The test procedure described in “Testing the System” applies only if the siren is supervised. If
the system does not acknowledge the sensor test with two beeps, or the alphanumeric touchpad
does not display “SENSOR nn OK,” your wireless siren may be unsupervised. Check the User
Sheets in Appendix A or ask your installer.
Lighting Issues
Q.My lights don’t come on automatically as they’ve been programmed to do.
A.Try the following:
• Does the lamp have a working bulb?
• Is the lamp plugged in at a working outlet that is not controlled by a light switch?
• Is the lamp plugged in to a lamp module?
• Make sure that you’ve attached the correct time schedule as described in “Advanced Light
Control”.
• Check to see that you’ve set up the time schedule correctly as described in “Creating Time
Schedules”.
• Check the User Sheets in Appendix A to see in which partition the light is set up to be active.
Touchpad/Voice Feedback
After Pressing * Key Trouble Condition
AC POWER FAILURE The panel power transformer may be unplugged or there may be an AC power outage. If
the transformer is plugged in, check the circuit breaker or fuse that controls that outlet.
The backup battery will take over, but if AC power is not restored within 15 minutes, the
system will alert you and the central monitoring station (if your system is monitored). It
reports again when power is restored.
LOW BATT The power in the emergency backup battery is low and must be recharged or replaced. If
AC power is out, the security system may shut down once the battery is below the operat-
ing level. When AC power is restored, the panel will recharge the battery. If the trouble
condition exists more than 24 hours after AC power is restored, call your security dealer for
service.
SENSOR SUPERVISORY There is a problem with how the sensor is communicating with the panel.
1. Test the sensor in Test Mode.
2. If testing the sensor does not clear the trouble condition, call your security dealer for
service.
SENSOR TROUBLE A sensor may have an internal problem or a fire/smoke sensor may not have properly reset
after activation, or the sensing chamber may be dirty or partially obstructed.
1. Test the sensor in Test Mode.
2. If testing the sensor does not clear the trouble condition, call your security dealer for
service.