Glossary
account code entry
assigned feature
attendant
feature that allows you to assign account codes to calls in order to charge them to specific customers, clients, or business cases. This feature may be optional or mandatory.
optional feature that can be assigned to your telephone by the System Administrator.
person who answers and directs calls coming into your company. Your system may or may not have an attendant.
call accountability
call waiting
callback
feature that allows you to make calls at another telephone and charge them to your extension.
feature that allows you to be notified of an incoming call while you are on another call.
feature that allows you to request notification of when a busy extension or outside line is available, and the call is then completed for you.
conferencing | feature that allows you to have three parties |
| on a call at the same time. |
confirmation | three short tones indicating that an |
tone | action was accepted and you can proceed. |
coverage | feature that allows individuals to have their |
| calls answered by someone else. |
DGC | (Direct Group Calling) group of telephones |
| to which incoming calls are distributed |
| among the group members. |
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