Troubleshooting, Problem/Error Message Solution

Troubleshooting

Review the following possible solutions if you encounter a problem while using your printer.

Problem/Error Message	Solution

•Attach the power adapter.

•Recharge the battery pack. See Recharging the Battery Pack.

•Insert new AA alkaline batteries as a temporary power source. AA batteries are less stable and should be used as a temporary solution only.

Poor Print Quality	•	Clean the print head. See Cleaning Your Printer.
	• Adjust the Print Contrast. See Adjusting Print Contrast.
	• Check battery level; power may be low.

Label Jam	•	Open the label cartridge compartment and remove the cartridge.
Motor is stalled due to label jam.	•	Remove the label, clearing the jam.
	• Make sure the label passes smoothly through the label guides on the label
		cartridge and that the label and ribbon are taut across the mouth of the
		cartridge. See Inserting and Removing the Label Cartridge.
	•	When the jam is cleared, press	to clear the display.

Uneven or slanted printing	•	Check the label cartridge compartment to make sure the cartridge is
The cartridge is not positioned correctly.		inserted properly. See Inserting and Removing the Label Cartridge.
	• Make sure the two levers in the label compartment are locked on either
		side of the cartridge holding the cartridge in place.

Cannot close the label cartridge lid	Make sure nothing is blocking the cartridge cover and that the label cartridge
The cartridge is not inserted correctly.	is inserted properly. See Inserting and Removing the Label Cartridge.

Unable to return to the previous menu	•	Press	to return to the previous menu.

	•	Press	to return to the display and clear all settings.

Nothing shows on the display	• Ensure the printer is turned on.

•Insert new batteries, charge battery pack, or plug in power adapter.

•Remove power adapter and batteries, and then reattach power to restart the printer.

Insert label cartridge	Open the cartridge compartment and insert a label cartridge. See Inserting
No cartridge is present.	and Removing the Label Cartridge.

Display text is too light to read	• Turn on backlight. See Using the Backlight.
	• Adjust the display contrast. See Adjusting the Display Contrast.

Too many lines	• Reduce the number of text lines.
Too many lines for this label width.	• Insert a wider label cartridge.

Barcode not allowed	• Replace the label cartridge.
Barcodes can only be printed on 19 mm	• Change the label width.
wide labels.

Print error...	• Open the label cartridge door and check that the label is not jammed.
The label is jammed.	• Pull a small amount of label from the cartridge to make sure the label
	moves freely.

No response when pressing keys	• Press each key to determine which key is jammed.
One of the keys may be jammed.	• Press the jammed key firmly until it returns to its normal position.

How do I remove the backing from the label?	3M labels have an easy-peel split back.	Split
	1. Locate the split on the label backing.	backing

2. Gently pinch the label length-wise, folding toward the printed side of the label. The label backing will separate.

3. Carefully peel away the backing from the label.

If you still need assistance, visit www.3m.com/electrical.