Using the ACD Feature on your IP Phone

The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must preconfigure an ACD key on your IP Phone as described in the previous procedure.

Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information.

When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once logged in, you can make your phone “available” or “unavailable” to take calls by pressing the Available/Unavailable Key (2). The server monitors your IP phone status. When you set the IP phone to “available,” the server begins distributing calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to your phone.

The LED for the ACD Key shows the current status of your phone.

ACD LED Table

This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.

Phone

Status: Logged In

 

 

Model

and Available

Status: Unavailable

Logged Out

 

 

 

 

6730i

Solid Red LED

Blinking red LED

No LED

 

 

 

 

Using the ACD Key

Use the following procedure to log into a phone queue from your IP phone.

IP Phone UI

1.Check with your Administrator to verify the queue linked to your ACD Key.

2.Press the ACD Key on your IP phone.

The LCD displays the label of the ACD queue you are accessing. The "User ID" prompt displays.

ACD: <Queue Label>

User ID:

= Next

= Login

Line Keys and Programmable Keys

Model 6730i IP Phone User Guide

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Aastra Telecom 6730I manual Using the ACD Feature on your IP Phone, ACD LED Table, Using the ACD Key

6730I specifications

The Aastra Telecom 6730i is a sophisticated IP telephone designed to meet the demands of modern business communications. Recognized for its advanced features, user-friendly interface, and high-quality sound, the 6730i has become a favorite for organizations looking to enhance their telephony experience.

One of the main features of the Aastra 6730i is its support for wideband audio, which ensures clearer and more natural-sounding calls. This is particularly significant in today's work environment, where remote communications play a crucial role. The device uses a full-duplex speakerphone that allows multiple parties to engage in conversation without the interruptions common with half-duplex systems.

The phone is equipped with a large graphical display, providing an intuitive user interface that simplifies navigation. Users can easily access contacts, call logs, and other essential functions directly from the screen. The customizable interface lets users personalize their experience, which contributes to enhanced productivity.

Another critical characteristic of the Aastra 6730i is its multi-line capabilities. The device can support up to six lines simultaneously, allowing users to handle multiple calls efficiently. This feature is essential for busy professionals, ensuring they remain connected while managing incoming and outgoing communications effortlessly.

The Aastra 6730i also integrates seamlessly with various IP telephony systems. It supports common VoIP protocols, including SIP, making it compatible with many modern communication platforms. This flexibility allows businesses to adapt their telephony solutions to their specific needs and requirements, ensuring long-term viability and scalability.

In terms of security, the Aastra 6730i incorporates advanced encryption methods to protect voice data and prevent unauthorized access. As cybersecurity threats continue to grow, having a secure communication system is vital for businesses of all sizes.

Additionally, the phone is designed with energy efficiency in mind. It complies with IEEE 802.3af Power over Ethernet (PoE) standards, allowing it to receive power through the network cable, which simplifies installation and reduces clutter.

In conclusion, the Aastra Telecom 6730i stands out as a reliable and feature-rich IP phone that caters to the demands of contemporary business environments. Its advanced audio technology, user-friendly interface, multi-line support, compatibility with various systems, strong security features, and energy-efficient design make it an excellent choice for organizations looking to elevate their communication strategies.