Troubleshooting Features | Aastra Telecom CT9143i manual

SIP IP Phone Models 9143i, 9480i, 9480i CT and 5i Series Phones Release Note 2.3

New Features in Release 2.3

Troubleshooting Features

WatchDog Task Feature

Release 2.3 provides a troubleshooting feature called the “WatchDog” task that monitors the status of the phones and provides the ability to get stack traces from the last time the phone failed. When the phone detects a failure (i.e., a crash), it automatically reboots. You can view a WatchDog crash file using the Aastra Web UI at the path, Advanced Settings->Troubleshooting. You can enable/disable the WatchDog task using the configuration files or the Aastra Web UI.

Enabling/Disable WatchDog Using the Configuration Files

Use the following parameter to enable/disable the WatchDog task for the IP Phones using the configuration files.

Parameter–	Configuration Files		aastra.cfg, <mac>.cfg
watchdog enable	Aastra Web UI		Advanced Settings->Troubleshooting
WatchDog
(in Web UI)

Description	Enables/disables the use of the WatchDog task for the IP Phones.

Format	Boolean

Default Value	1	(enabled)

Range	0	(disabled)
	1	(enabled)

Example	watchdog enable: 0

RN-001029-02, Release 2.3, Rev 00

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Aastra Telecom CT9143i manual Troubleshooting Features, WatchDog Task Feature

Contents

SIP IP Phone Page Contents WatchDog Task Feature About this Document Hardware Supported Release Content InformationBootloader Requirements Please Read Before Upgrading the Phones to Release Before you Upgrade Security Features Feature Description Network FeaturesXML Features Description User Interface Features Feature Description Accept out of order requests parameter to ignore SIP FeaturesTroubleshooting Features Network Features Configuring LLDP-MED Using the Configuration Files Step Action Configuring LLDP-MED Using the IP Phone UI Lldp Packet Interval Configuring LLDP-MED Using the Aastra Web UI Check mark Select Basic Settings-Preferences-General Use Lldp Elin Configuring Dhcp Option Override via the Configuration Files Dhcp Options 159 and 160 for the Configuration Server Option Configuring Dhcp Option Override via the IP Phone UI Configuring Dhcp Option Override via the Aastra Web UI Changing Dhcp Option 12 Hostname via the Configuration Files Dhcp Option 12 Hostname for the Configuration Server Changing Dhcp Option 12 Hostname via the IP Phone UI Changing Dhcp Option 12 Hostname via the Aastra Web UI Click on Operation-Reset , and click Restart Default Value Range Dhcp Option 77 User Class for the Configuration Server Configuring Dhcp Option 77 User Class via the IP Phone UI Configuring Dhcp Option 77 User Class via the Aastra Web UI Multiple Dhcp Servers Configuring Configuration File Encryption Security FeaturesConfiguration File Encryption Certificate Management Https Server Certificate Validation Upgrading to Release 2.3 of the IP Phones Certificate ValidationUser Interface Https validate expires Press Change to toggle the Enable field to Yes or No Enable/Disable Https Server Certificate Validation Aastra Web UI TrustedCerts.pem XML Execute Commands for Playing a WAV File XML Features IP Phone UI Screens During WAV Streaming XML Command Wav.PlayXML Command Wav.Stop Sending RTP Phone State Action When RTP TransmittingRTP Recording and Simultaneous Playing not supported on Stream was being sent using this voice Receiving RTP Phone State Action When RTP Receiving Dialpad Passthrough for Objects Examples XML Web Applications Button Non-Blocking Action URINew XML URI Variables XML Key Redirection Example Parameter Voicemail OptionParameter Icom script Options Key Redirection For Options Menu on all phones and Services Menu on Options script XML Applications and Off-Hook Interaction Configuring the Off-Hook Interaction Feature XML URI for Key Press Simulation Navigation Keys XML Key URI Description Volume KeyFeature Keys For XML Post Messages XML Command Description Using XML Commands to Reset Local Data on the Phone Action URI Disconnected Feature Parameter Aastra Web UI Example Click on Advanced Settings-Action URI-Event Phone Feature Preferred Line Focus Behavior User Interface FeaturesPreferred Line Focus Feature Range Example Configuring Preferred Line Focus via the Configuration Files Configuring Preferred Line Focus via the Aastra Web UI Dialpad Speeddial Supported on All Phones Creating a Speeddial Key using the IP Phone UI For the 53i Click on Operation-Keypad Speed Dial Creating a Speeddial Key using the Aastra Web UI UTF- 8 Codec for Multi-National Language Support Time Zone Country Code/Time Time Zone Code Zone Name Addition of New Timezone and Country Codes Dtmf Tones in Info Requests SIP FeaturesAsserted-Identity PAI Support in Update message Enabling/Disabling Out of Order SIP Requests Ignore Out of Sequence Errors SIP BLA Expires Timer Click on Advanced Settings-Global SIP-Advanced SIP Settings Configuring SIP BLA Expirey Timer Using the Aastra Web UI Enabling/Disable WatchDog Using the Configuration Files Troubleshooting FeaturesWatchDog Task Feature Enable/Disable WatchDog Task Enabling/Disable WatchDog Using the Aastra Web UI Issue Number Description of Fix Issues Resolved in Release Robustness Contacting Aastra Telecom Support Contacting Aastra Telecom Support Page Release Notes