Acer 1800 manual Troubleshooting, Symptoms Verified Go To

Chapter 4

Troubleshooting

Use the following procedure as a guide for computer problems.

1.Obtain the failed symptoms in as much detail as possible.

2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3.If any problem occurs, you can perform visual inspection before you fellow this chapter’s instructions. You can check the following:

power cords are properly connected and secured; there are no obvious shorts or opens;

there are no obviously burned or heated components; all components appear normal.

4.After you perform visual inspection you can also verify the following:

ask the user if a password is registered and, if it is, ask him or her to enter the password.

verify with the customer that Wndows XP is installed on the hard disk. Operating systems that were not preinstalled by Acer can cause malfunction.

make sure all optional equipment is removed from the computer. make sure the floppy disk is empty.

5.Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)	Go To
Power failure. (The power indicator does not go on	“Power System Check”
or stay on.)
POST does not complete. No beep or error codes	“Insyde MobilePro BIOS POST Beep Code and POST
are indicated.	Messages”
	“Undetermined Problems”
POST detects an error and displayed messages on	“Insyde MobilePro BIOS POST Beep Code and POST
screen.	Messages”
Other symptoms (i.e. LCD display problems or	“Insyde MobilePro BIOS POST Beep Code and POST
others).	Messages”
Symptoms cannot be re-created (intermittent	Use the customer-reported symptoms and go to
problems).	“Insyde MobilePro BIOS POST Beep Code and POST
	Messages” on page 67
	“Intermittent Problems”
	“Undetermined Problems”

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