Error Symptom |
| Action/FRU | |
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| |
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| Audio | |
Audio software program invokes but no sound | 1. | Speaker power/connection/cable. | |
comes from speakers. |
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| Modem | |
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| ||
Modem ring cannot wake up system from | 1. For the External Modem, make sure Power on By Ring in BIOS | ||
suspend mode. |
| Setup or Power Management is set to Enabled. For the PCI | |
|
| modem, make sure Wake up by PCI card is set to Enabled. | |
| 2. | If PCI modem card is used, reinsert the modem card to PCI slot | |
|
| firmly or replace the modem card. | |
| 3. | In Win 98, ensure the telephone application is configured | |
|
| correctly for your modem and set to receive messages and/or | |
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| fax. | |
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| |
Data/fax modem software program invokes | 1. | Ensure the modem card is installed properly. | |
but cannot receive/send data/fax |
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| |
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| ||
Fax/voice modem software program invokes | 1. Ensure the modem | ||
but has no sound output. (Data files are |
| main board | |
received normally; voice from modem cannot |
|
| |
be produced, but system sound feature works |
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| |
normally.) |
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| |
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| ||
| Video and Monitor | ||
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| |
Video memory test failed. | 1. | Remove all | |
| 2. | Load default settings (if screen is readable). | |
Video adapter failed. | 3. | Main board | |
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| |
Display problem: | 1. | Monitor signal connection/cable. | |
- Incorrect colors | 2. | Monitor | |
No high intensity | 3. | Video adapter card | |
4. | Main board | ||
Missing, broken, or incorrect characters | |||
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| ||
Blank monitor(dark) |
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| |
Blank monitor(bright) |
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| |
Distorted image |
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| |
Unreadable monitor |
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| |
Other monitor problems |
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| |
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| |
Display changing colors. | 1. | Monitor signal connection/cable | |
| 2. | Monitor | |
| 3. | Main board | |
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| |
Display problem not listed above (including | 1. | “Monitor". | |
blank or illegible monitor). | 2. | Load default settings (if screen is readable). | |
| 3. | Main board | |
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| |
73 | Chapter 4 |
