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Acer 5530G manual Troubleshooting, Common Problems, Chapter, Symptoms Verified, Go To

Models: 5530 5530G

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Troubleshooting

Chapter 4

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

1.Obtain the failing symptoms in as much detail as possible.

2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3.Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)	Go To

Power On Issue	Page 144
No Display Issue	Page 145

LCD Failure	Page 147

Internal Keyboard Failure	Page 147

Touchpad Failure	Page 148

Internal Speaker Failure	Page 148

Internal Microphone Failure	Page 150

ODD Failure	Page 152

Rightside USB Failure	Page 155

Modem Failure	Page 155

WLAN Failure	Page 156

Acer EasyLaunch Button Failure	Page 156

Acer MediaTouch Failure	Page 157

Fingerprint Reader Failure	Page 157

Thermal Unit Failure	Page 158

HDTV Switch Failure	Page 158

Other Functions Failure	Page 159

Intermittent Failures	Page 160

Undermined Failures	Page 160

4.If the Issue is still not resolved, see “Online Support Information” on page 193.

Chapter 4

143

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Acer 5530G manual Troubleshooting, Common Problems, Chapter, Symptoms Verified, Go To

Contents

PRINTED IN TAIWAN Aspire 5530/5530G Series Service GuideUpdates Revision HistoryDate ChapterDisclaimer CopyrightSCREEN MESSAGES ConventionsPreface Page System Specifications Table of ContentsMachine Disassembly and Replacement System UtilitiesTable of Contents FRU Field Replaceable Unit List Jumper and Connector LocationsTable of Contents TroubleshootingTest Compatible Components Model Definition and ConfigurationOnline Support Information IndexFeatures System SpecificationsDimensions and Weight ChapterAudio Power subsystemCommunication Privacy controlEnvironment I/O interfaceChapter System Block DiagramFront View Your Acer Notebook tourIcon Closed Front ViewDescription IconIcon Left ViewDescription HDMIRear View Right ViewIcon DescriptionBottom View IconDescription Easy-Launch Buttons IndicatorsPower Indicates the computers power statusFunction Touchpad Basics with fingerprint readerLeft Button Right ButtonLock Keys and embedded numeric keypad Using the KeyboardWindows Keys Hotkey Hot KeysIcon FunctionThe Euro symbol Special KeyThe US dollar sign Acer GridVista dual-display compatible Using the System Utilities2. Drag and drop each window into the appropriate grid 3. Enjoy the convenience of a well-organized desktopChapter Hardware Specifications and Configurations Specification SpecificationBluetooth Interface SpecificationSpecification Wireless Module 802.11b/gSpecification Hard Disk Drive InterfaceSuper-Multi Combo Module SpecificationSpecification SpecificationCombo Drive Module Audio InterfaceVideo Memory Specification Battery 8 CellSpecification LCD 15.4”YEC YNV-C02G Power ManagementChapter Navigating the BIOS Utility BIOS Setup UtilitySystem Utilities ChapterInformation Security Power BootMain Advanced ExitInformation MainAdvanced Security Power BootBoot AMD Security PowerAdvanced MainDescription ParameterSubmenu Items Option IDE-ACHI ClassSet Supervisor Password Power BootSecurity DisabledRemoving a Password Setting a PasswordChanging a Password Boot PowerEnable ACPI debug only Information Main AdvancedAMD Exit BootIDE0 Hitachi HTS542525K9SA00- S Security PowerSecurity Power XCBS OptionsBoot InformationExit Saving Changes ExitSecurity Power Boot InformationBIOS Flash Utility DOS Flash Utility 3. Click OK to begin the update. A progress screen displays WinFlash UtilityPerform the following steps to use the WinFlash Utility 2. Click Start. A warning screen displaysRemove HDD Password Removing HDD Passwords1. Key in “biospw 14452 0” 2. Choose one upper-case string Remove BIOS PasswordChapter To clear the password, perform the following steps Removing BIOS Passwords2. Press 1 or 2 to clean the desired password shown on the screen 1. From a DOS prompt, Execute clnpwd.exeChapter Machine Disassembly and Replacement Disassembly RequirementsChapter Pre-disassembly Instructions Disassembly ProcessGeneral Information External Modules Disassembly Flowchart External Module Disassembly ProcessRemoving the Battery Pack 2. Slide the battery lock/unlock latch to the unlock position1. Turn computer over 1. Push the SD dummy card in to eject it Removing the SD dummy card2. Grasp the card and pull it out from the slot ChapterRemoving the ExpressCard dummy card 1. Push the ExpressCard dummy card in to eject it2. Grasp the card and pull it out from the slot Step Removing the Lower CoversSize QuantityChapter 6. Remove the HDD cover as shown 7. Remove the WLAN cover as shown1. Remove the Battery Pack. See “Removing the Battery Pack” on page Removing the DIMM Modules4. Remove the DIMM module 5. Repeat steps for the second DIMM module if presentStep Removing the WLAN ModuleSize QuantityChapter 5. Detach the WLAN board from the WLAN socketRemoving the TV tuner Module 4. Remove the two securing screws 3. Disconnect the cable from the TV tuner moduleStep SizeRemoving the Hard Disk Drive Module 1. See “Removing the Battery Pack” on page2. Remove the HDD cover, See “Removing the Lower Covers” on page Step 4. Remove the four screws securing the hard disk to the carrierSize QuantityStep Removing the Optical Drive ModuleSize QuantitySize StepQuantity Screw TypeMain Unit Disassembly Flowchart Main Unit Disassembly ProcessScrew StepQuantity ColorSwitch Cover Removing the Switch CoverStep SizeRemoving the Keyboard 1. See “Removing the Battery Pack” on pageChapter Removing the Antenna 1. See “Removing the WLAN Module” on page3. Remove the Antenna Cables from the securing guides as shown Chapter 2. Remove the two securing screws from the bottom of the chassis Removing the LCD ModuleMIC cable LCD cableSize StepQuantity Screw Type1. Remove the LCD Module. See “Removing the LCD Module” on page Removing the Upper Cover2. Turn the computer over. Remove the nine screws on the bottom panel 3. Turn the computer over. Remove the five screws on the top panelDisconnect A as shown 4. Disconnect the seven cables from the mainboard as shown A B Cshown Release the securing latches and disconnect C as shownRelease the securing latches and disconnect F as shown Release the securing latches and disconnect E as shownRelease the securing latches and disconnect G as shown ChapterChapter 6. Turn the upper cover over. The upper cover appears as followsRemoving the Finger Print Reader 1. See “Removing the Upper Cover” on page3. Remove the board bracket from the Upper Cover Step Removing the Upper Right SaddleSize QuantityStep Removing the Left Speaker ModuleSize Quantity5. Remove the left speaker module as shown Removing the Upper Left Saddle1. See “Removing the Upper Cover” on page 2. Pull back the mylar cover to expose the top securing screwStep Removing the Touch Pad BracketSize QuantitySize StepQuantity Screw TypeRemoving the Media Board Removing the Launch Board1. See “Removing the Upper Left Saddle” on page 2. Grasp the Launch Board and lift up to remove from the Upper CoverStep Removing the eKey BoardSize Quantity4. Pry the eKey board off the Upper Cover 5. Grasp the board and gently pull the FFC through the Upper CoverChapter Switch Board Removing the Switch BoardStep Size1. Remove the Upper Cover. See “Removing the Upper Cover” on page Removing the Right Speaker Module2. Remove the two securing screws from the speaker module 3. Disconnect the speaker cable from the mainboardStep Removing the TV BoardSize QuantityRemoving the Bluetooth Module 2. Grasp the Bluetooth module and lift to remove1. See “Removing the Upper Cover” on page Step Removing the USB BoardSize QuantityStep Removing the Modem ModuleSize QuantityStep Removing the Subwoofer ModuleSize Quantity1. See “Removing the Battery Pack” on page Removing the Main Board2. See “Removing the Keyboard” on page 3. See “Removing the LCD Module” on page7. Remove the two securing screws from the Mainboard 9. Lift the power jack clear of power port on the Lower CoverStep Size4. Remove the RJ-11 cable from its housing Removing the RJ-11 Port1. See “Removing the Upper Cover” on page 2. See “Removing the Right Speaker Module” on pageStep Removing the Thermal ModuleSize QuantityChapter 7. Lift the Thermal Module clear of the Mainboard1. See “Removing the Battery Pack” on page Removing the CPU2. See “Removing the Upper Cover” on page 3. See “Removing the Main Board” on pageStep Removing the VGA ModuleSize QuantityLCD Module Disassembly Flowchart LCD Module Disassembly ProcessStep Removing the LCD BezelSize QuantityStep Removing the Inverter BoardSize QuantityChapter 6. Disconnect the left and right Inverter board cables as shownStep Removing the Camera ModuleSize Quantity10. Remove the securing screw from the camera board 9. Lift the Camera Module clear of the LCD ModuleStep SizeStep Removing the LCD PanelSize QuantityStep Removing the LCD Brackets and FPC CableSize QuantityRemoving the Antennas 1. See “Removing the Battery Pack” on page Removing the MIC Module2. See “Removing the Lower Covers” on page 3. See “Removing the WLAN Module” on pageReplacing the LCD Panel LCD Module Reassembly Procedure5. Replace the antenna cables and assembly 10. Replace the camera board in the bracket 8. Secure the cable by pressing down on the securing strip12. Replace the Camera Module in the bottom cover 9. Replace the two securing screws on the LCD Module15. Connect the left and right Inverter board cables as shown 14. Connect the Camera Module cable as shown16. Connect the left and right Inverter board cables as shown ChapterReplacing the LCD Bezel Main Module Reassembly Procedure Replacing the VGA ModuleReplacing the CPU Replacing the RJ-11 Port Replacing the Thermal Module1. Align and place the Thermal Module in the mounting as shown 2. Connect the fan module cable to the mainboardChapter 3. Replace the RJ-11 cable in its housingReplacing the Mainboard Replacing the Modem Module Replacing Subwoofer Module7. Connect the subwoofer cable as shown 1. Connect the modem cable and locate it over the screw socket3. Replace the securing screw on the modem module Replacing the USB Board2. Replace the cable on the USB board ChapterReplacing the TV Board Replacing the Bluetooth Board1. While holding the Bluetooth module, connect the cable as shown 2. Position the module over the aligning pins and insert in placeReplacing the Right Speaker Module 2. Connect the speaker cable to the mainboardChapter Replacing the eKey Board Replacing the Switch Board3. Replace the two securing screws on the speaker module 1. Insert the FFC through the Upper Cover2. Insert the eKey board at an angle and press down to situate 3. Replace the single screwChapter Replacing the Media Board Replacing the Upper Right Saddle 2. Replace the two securing screws on the upper saddleChapter Replacing the Finger Print Reader Replacing the Launch Board3. Replace the two securing screws 4. Replace the mylar cover to secure the saddle2. Replace the bracket as shown 3. Replace the single securing screwChapter 1. Replace the Touch Pad bracket Replacing the Touch Pad BracketPad bracket 3. Replace the Finger Print reader FFC and secureReplacing the Upper Cover Replacing the Left Speaker ModuleChapter 2. Connect the seven cables on the mainboard as shown A B CReplacing the LCD Module 3. Replace the five screws on the top panelChapter MIC cable 3. Connect the LCD, MIC and back light cablesLCD cable Back light cableReplacing the Antenna Cables Replacing the Keyboard Replacing the Switch Cover1. Insert the left side of the switch cover and angle down in place 2. Starting from the left, press down on the Switch Cover to secure4. Replace the tv tuner module 5. Replace the two securing screws Replacing the TV Tuner Module6. Connect the cable to the TV tuner module Chapter7. Replace the adhesive strip to secure the cable 8. Replace bracket and secure with provided screwChapter Replacing the Hard Disk Drive Module Replacing the WLAN Module2. Replace the two screws to secure the module 2. Replace the four screws to secure the carrierReplacing the DIMM Modules 3. Turn the ODD over and replace the three securing screws Replacing the ODD Module5. Replace the single screw to secure the Module 2. Press the cover into the tray, bottom edge first, to secure1. Replace the Memory Cover Replacing the Lower Covers3. Replace the WLAN Cover 4. Replace the screw to secure in placeChapter Replacing the Express and SD Card TraysChapter Common Problems TroubleshootingSymptoms Verified ChapterComputer Shutsdown Intermittently Power On IssueNo POST or Video No Display IssueAbnormal Video Display Random Loss of BIOS SettingsLCD Failure Built-In Keyboard FailureChapter Internal Speaker Failure Touchpad FailureSound Problems Internal Microphone Failure Microphone ProblemsHDD Not Operating Correctly d. Select Repair your computerg. Select Startup Repair ODD Not Operating Correctly ODD FailureDiscs Do Not Play Discs Do Not Burn ProperlyPlayback is Choppy Drive Read Failure Drive Not DetectedUSB Failure Rightside Modem Function FailureChapter EasyTouch Button Failure Wireless Function FailureMediaTouch Button Failure Fingerprint Reader FailureChapter Thermal Unit Failure HDTV Switch FailureOther Failures External Mouse FailureUndetermined Problems Intermittent ProblemsChipset POST Codes POST Codes TablesAdvanced configuration of chipset registers Code BeepsPOST Routine Description Code For Boot Block in Flash ROMBeeps POST Routine DescriptionJumper and Connector Locations Top ViewChapter Bottom View DescriptionDescription Clearing Password Check Clearing Password Check and BIOS RecoverySteps for Clearing BIOS Password Check Hardware Open Gap DescriptionBIOS Recovery Boot Block BIOS Recovery by Crisis DiskBIOS Recovery Hotkey Steps for BIOS Recovery by Crisis DiskPage Chapter Chapter FRU Field Replaceable Unit ListDiscrete SKU Aspire 5530 Exploded DiagramsDescription Part NumberUMA SKU DescriptionPart Number Category Aspire 5530 FRU ListDescription Part NumberCategory FINGER PRINT BOARD POWER BOARD FUNCTION BOARD BUTTON BOARDDescription Part NumberDescription CategoryPart Number TV BOARD CABLECategory Assembly STRIP COVER UPPER CASE ASSY W/FP UPPER CASE ASSY W/O FPDescription Part NumberCategory DescriptionPart Number Category DescriptionPart Number Description CategoryPart Number Keyboard KEYBOARD INTEUI BLACK AS KEYBOARD ARE BLACK ASDescription CategoryPart Number LCD COVER LCD BEZEL LCD BRACKET-R LCD BRACKET-L CAMERA MODULE-0.3MDescription CategoryPart Number MemoryDescription CategoryPart Number CategoryAppendix A Model Definition and ConfigurationAspire 5530 Series WirelessBluetooth WirelessAcer DIMMAppendix A Appendix B Test Compatible ComponentsWith Fingerprint Reader SKU Microsoft Windows Vista Environment TestVendor Without Fingerprint Reader SKU Vendor Appendix B Appendix C Online Support InformationAppendix C Index Page Windows 2000 Environment Test Wireless Function Failure WLAN Board