Troubleshooting
This chapter describes how to troubleshoot computer problems.
Common Problems
Problems with your computer can be caused by something as minor as an unplugged power cord or as major as a damaged hard disk drive. The information in this troubleshooting section is designed to help you find and solve minor problems. If you still have a problem after trying all the suggested remedies in this chapter, contact your dealer.
The problems that you might encounter can be divided into two basic categories: hardware and software. Hardware problems can be further divided into being of an electrical or a mechanical nature. You will know you have a hardware problem if, for example, the screen is blank, or your computer cannot recognize the disk drives.
Software problems can occur at several levels. Both your operating system and your software application programs are capable of generating errors and error messages. If you encounter a software error, try to determine if the error message is from your operating system or from an application program, and refer to the appropriate manual for possible remedies.
You can also refer to the Windows manual or Windows help program to solve the problem. To access the help program, click start
Successful troubleshooting is the result of careful observation, deductive reasoning, and an organized approach to solving the problem. If you encounter a problem, begin by performing a careful visual inspection. Check the exterior of your computer first. If no lights are lit, check the battery charge or power outlet, the plug and power cord, and any power switches that may affect your computer. If your computer has been connected to any peripheral devices, look for loose or disconnected cables. You may also need to check the fuses and breakers in your electric box. A few common problems and suggested solutions are presented in the examples that follow.
